Convenient and Secure Online Bill Pay with Sand Mountain Electric Cooperative

Paying your electric bill each month is a necessity, but it can also be a hassle having to mail in checks or make trips to the local office. That’s why Sand Mountain Electric Cooperative offers a convenient online bill pay system that members can use anytime from the comfort of their own homes. As a Sand Mountain Electric Cooperative member myself, I’ve been using their online system for years and find it really simplifies the bill paying process each month.

In this article, I’ll give an overview of how Sand Mountain Electric Cooperative’s online bill pay works, the benefits of using it, and some tips for getting signed up and making payments online. Whether you’re looking to make a one-time payment or set up recurring automatic payments, read on to learn why online bill pay with Sand Mountain Electric Cooperative is the easiest way to stay on top of your electric bill!

Overview of Online Bill Pay Process

Sand Mountain Electric Cooperative members can access the online bill pay system through their website at From there, you’ll click on the “Pay Now” button which will take you to the payment portal at

On the payment portal, you’ll need to enter some basic information to identify your account such as

  • Account number
  • Phone number
  • Billing zip code
  • Email address

Once your account is verified, you’ll be able to review the amount due and select a payment method. Options include paying directly from your bank account, using a credit/debit card, or even setting up an automatic recurring payment schedule.

After entering your payment info and submitting the payment, you’ll receive a confirmation page and email receipt for your records. The payment is then processed instantly so your account balance is updated right away.

Benefits of Paying Online

There are many great benefits to paying your electric bill online with Sand Mountain Electric Cooperative

Convenience – Pay anytime 24/7 access from your computer or mobile device. No need to worry about getting to the office during business hours.

Speed – Payments process instantly, on the spot. No waiting for checks to clear or bills to arrive in the mail.

Security – Payment portal uses industry-standard encryption to protect your data. Much more secure than sending checks in the mail.

Control – Make one-time payments or set up recurring payments on your schedule. Review payment history and manage notifications.

Accessibility – Make payments when traveling or away from home. All you need is an internet connection.

Eco-Friendly – Go paperless by enrolling in e-billing and reduce waste. Online payments also save gas and time spent driving to pay in person.

Budgeting – Set up automatic recurring payments to fit your pay schedule so you never miss or forget a bill.

Savings – Avoid late fees by paying on time, every time. Some banks offer rewards points for online payments too.

Signing Up for Online Bill Pay

Signing up for online bill pay with Sand Mountain Electric Cooperative is a quick and easy process:

  1. Have your account number handy – this is needed to link your online profile with your account.

  2. Visit the payment portal and click “Pay as Guest” if it’s your first time using the system.

  3. Enter the required information to identify your account when prompted.

  4. Create a username and password for your online account.

  5. Select a security question and provide an answer in case you ever need to reset your password.

  6. Read and accept the terms and conditions for online bill pay.

  7. Verify your email address by clicking the confirmation link sent to you.

And that’s it – your online account will now be activated and ready for use! For added convenience, you can also download the Sand Mountain Electric Cooperative mobile app to pay bills on the go.

Tips for Paying Your Bill Online

Once signed up for online bill pay, here are some tips to get the most out of the system:

  • Log in frequently to check your balance due and make one-time payments. Don’t wait until the last minute!

  • Enroll in paperless billing to receive bills electronically rather than by mail. Access them anytime in your online account.

  • Set up automatic recurring payments to have your bill paid automatically each month. Choose a payment date that aligns with when you receive income.

  • Update your payment method promptly if your credit card expires or you close a bank account. This avoids missed payments.

  • Review your payment history to ensure there are no errors and all bills have been paid on time. Report any issues immediately.

  • Take advantage of account management features like payment reminders and low balance alerts to stay on top of your bill.

  • Use your account dashboard to monitor energy usage and see how it fluctuates month to month. Identify savings opportunities.

  • Update your contact information like phone number and email in case the cooperative needs to reach you about your account.

  • Reach out to customer service with any questions on your account, payment options, or the online system. They are happy to assist!

Is Online Bill Pay Right for You?

When deciding whether to pay bills online or stick with traditional payment methods, consider what’s most convenient for your lifestyle. If you frequently travel or have an unpredictable schedule, online bill pay eliminates worries about late fees or lapsed payments when life gets hectic. For those who prefer automation and paperless processes, online payments can help simplify your finances.

However, if you prefer the routine of writing and mailing checks or value in-person interactions when paying bills, traditional methods may be a better option. But you can always do a hybrid approach – take advantage of online payments some months while dropping off a check when you visit the local office. Online bill pay offers flexibility to pay however works best for you each month.

At the end of the day, Sand Mountain Electric Cooperative’s online system is about providing members with secure, convenient account management tools. Paying your electric bill is something you have to do anyway, so why not choose the method that saves time, stress, and hassle? As an existing member, I highly recommend setting up online bill pay to enjoy a quick and easy payment process each month. It is one less thing to worry about so you can focus on more important areas of your life!

Sand Mountain Electric Cooperative Online Bill Pay

Pay using our automated telephone system

Call the toll-free number at (833) 399-0814 and follow step by step instructions to pay your bill (24/7).

Mountain City Office; 604 S Church St., Mountain City (423)727-1800

Newland Office; 1373 Elk Park Hwy, Newland (828)733-0159

Roan Mountain Office; 8477 Hwy 19E, Roan Mountain (423)772-3521

You may also make your payment at the following business locations, however delinquent payments will not be accepted.

Farmers Exchange; 6451 Hwy 19E, Roan Mountain, TN (423)725-2800

Farmers State Bank; 130 Main Street, Butler, TN (423)768-2711

Pleasant’s Store; 12039 Hwy 67W, Butler, TN (423)768-3617

The Mountain Electric Pre-Pay Plan gives you the power to control your own energy bill!

The Pay As You Go Plan allows you the opportunity to skip the deposit, pay as you can, and escape the burden of a monthly payment. Want to know how this plan can work for you? Click here to learn more.

When you click pay online, you can either pay your account with a credit card or by E-Check (electronic check). Either way your account is instantly credited as if you walked into our office and made payment. There is currently a $1.00 convenience fee with each E-Check transaction. There is a 2.45% convenience fee with each credit card transaction.

MEC offers E-Check and credit card payments as a service in partnership with Southeastern Data Cooperative (SEDC), a secure, third-party payment processor for MEC and other utilities.

How to Pay Bills Online

How do I Pay my Sand Mountain Electric Cooperative Bill?

doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Sand Mountain Electric Cooperative. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account.

How do I contact Sand Mountain Electric Cooperative?

The Sand Mountain Electric Cooperative phone number is (256) 638-2153. How many counties does Sand Mountain Electric Cooperative supply electricity in? Sand Mountain Electric Cooperative supplies electricity to customers in 3 counties throughout the nation. What cities does Sand Mountain Electric Cooperative sell electricity in?

How much money does Sand Mountain Electric Cooperative make?

Exactly 672, 198 megawatt hours were acquired by way of the wholesale market. In 2022, the provider had revenue of $ 78, 924, 000 from retail electricity sales to end users. T he average residential power bill for a customer of Sand Mountain Electric Cooperative is $ 152.96 per month.

Who is Sand Mountain Electric Cooperative?

Sand Mountain Electric Cooperative serves DeKalb, Jackson and Marshall counties in Alabama. Incorporated in 1940, SMEC today has more than 30,700 business and residential members and maintains upwards of 3,000 miles of transmission line. It works with TVA to offer its customers the energy efficiency program EnergyRight Solutions.

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