Living in a semi-arid climate like Santa Fe, we know just how precious water is. That’s why having access to safe, reliable drinking water from Santa Fe County Utilities is so important. But dealing with utility bills is never fun, even when the service is essential. In this article, I’ll walk you through everything you need to know about paying your Santa Fe County water bill conveniently online.
An Overview of Santa Fe County Water Utilities
Santa Fe County Utilities provides water and wastewater services to residents and businesses located outside the Santa Fe city limits but within the county boundaries. Their service area covers places like Agua Fria, Cuarteles, Jaconita, La Cienega, and more rural neighborhoods.
The utility is run by Santa Fe County as part of the Public Works Department. Some key facts:
- Provides drinking water sourced from wells and purchased water
- Uses storage tanks and distribution lines to deliver water
- Maintains and operates wastewater collection and treatment
- Serves approximately 9,000 water connections
Santa Fe County owns the infrastructure and charges monthly water rates to cover operational and maintenance costs.
Understanding Your Water Bill Charges
Your monthly Santa Fe County water bill charges you for your actual water usage each month, plus a base service fee just for being connected to the system. Here’s what to expect:
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Service Fee A flat monthly fee to maintain your access to water service. Based on your meter size
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Water Usage Fee The variable charge based on the amount of water you used that month Tiered rate structure that goes up with higher usage
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Wastewater Charge: Flat monthly fee if you’re connected to the county sewer system.
Your bill also includes all applicable state and county taxes on the total charges.
How to Pay Your Santa Fe County Water Bill Online
Paying your water bill online is fast and easy. Just follow these steps:
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Enter your account number and password
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Select “Make Payment” from the menu
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Choose a payment amount and add to your cart
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Enter credit/debit card information or choose e-check
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Submit payment
You can also view your balance and payment history in the portal. Registering your account only takes a minute if you don’t already have login credentials.
Payment Policies and Help for Santa Fe County Customers
Santa Fe County wants to provide great customer service when it comes to water bill payment. Here are some key policies and resources to know:
- Bills are issued monthly and due 21 days after billing date
- Payments not received by the due date incur a late fee
- Accounts 30+ days past due may have water shut off
- Payment arrangements can be set up for customers having difficulty paying
- Low-income customers may qualify for utility bill discounts
If you need help understanding your bill or working out a payment plan, the Santa Fe County Utility Billing Department is available at 505-992-9870 or by emailing [email protected].
Water Utility Bill Payment Tips
Managing utility bills is easier when you follow smart payment practices:
- Enroll in paperless billing and auto-pay to avoid late fees
- Pay attention to your usage – a spike may indicate leaks
- Compare rates annually to get the best deal if you have a choice
- Check for billing errors periodically – double check charges
- Notify the utility if you need to change your service location
- Ask about budget billing plans to spread costs evenly
- Don’t let large bills slide – call about payment options right away
Paying your monthly water bill is an essential part of enjoying reliable water service from Santa Fe County Utilities. By managing your account responsibly online, you can avoid service disruptions. Contact the billing department if you ever need assistance.
Commercial and Residential Water and Wastewater Service Rates
On June 12, 2018, the Santa County Board of County Commissioners approved new rates for water and wastewater services. Please see Ordinances 2018-3and 2018-4 or rate sheet summaryfor the new rates which will become effective July 13, 2018.
Conjunctive Use Management Plan
Welcome to Santa Fe County Utilities
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you.
For questions, comments and concerns, you can also call the main line at (505) 992-9870 or if it is an after hours emergency, please call 505-629-4631 or you can email us at [email protected]
Santa Fe County Water/Wastewater Operations Physical Address424 NM 599 Frontage Road Santa Fe, NM 87507
Mailing AddressP.O. Box 276 Santa Fe, NM 87504Office Hours Open Monday – Friday from 8 a.m. – 5 p.m. Closed on weekends and County Holidays
We have four ways to accept your water and wastewater bill payment. We are exploring ways to accommodate customers who wish to pay by credit card.
- We accept Money Orders and checks at the Public Works facility (424 NM 599) from 8 am to 5 pm, Monday through Friday except Santa Fe County holidays.
- The Payment Drop Box is available at the Public Works facility 24 hours per day, 7 days a week. The Payment Drop Box is located in the front entrance by the fuel pumps.
- Customers may mail in their checks to: P.O. Box 276, Santa Fe, NM 87504.
- Customers can choose to have their monthly bills debited from their bank accounts. Please fill out the form below and return it to Public Utilities.
Pay Water and Sewer bills online
FAQ
What is the phone number for Santa Fe water bill?
How do I pay my water bill in New Mexico?
What is the average water bill in Santa Fe, New Mexico?
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Meter Size
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Monthly Service Charge
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2”
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$147.36
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3”
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$294.70
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4”
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$534.14
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6”
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$1,178.78
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How do I contact the city of Santa Fe?
How do I pay my water bill in Santa Fe NM?
You may either submit the completed form and check: Via mail sent to City of Santa Fe Water Division, PO BOX 5439, Santa Fe, NM 87502. In person at 801 W. San Mateo Rd at the cashier’s window. In person at City Hall, 200 Lincoln Ave, ground floor in the accounts receivable office. Return to Questions I am behind with my payments!
Does Santa Fe County utilities provide water and wastewater services?
Santa Fe County Utilities provides water and wastewater services to various areas beyond the City limits. If you would like to inquire about our services, please call or come by. We look forward to serving you. Pay online through our payment portal.
Where can I send money to Santa Fe Water Division?
Via mail sent to City of Santa Fe Water Division, PO BOX 5439, Santa Fe, NM 87502. In person at 801 W. San Mateo Rd at the cashier’s window. In person at City Hall, 200 Lincoln Ave, ground floor in the accounts receivable office. Return to Questions I am behind with my payments! What are my options?
How do I send a deposit to Santa Fe utility service?
You are welcome to either email it to us at [email protected] or bring it in person to us at 801 W. San Mateo Rd. Return to Questions Why do I have to pay a deposit to set up new services? The City of Santa Fe requires all tenants to pay a deposit for utility service.