Santee Cooper offers several convenient ways to pay your utility bill, including by phone. You can call Santee Cooper directly at 1-888-798-3785 to pay your residential or business electric bill over the phone using an automated system.
Paying by phone is a quick and easy way to ensure your payment gets posted to your account on time each month. With your account information handy, you can take care of your bill in just a few minutes.
When to Pay Your Santee Cooper Bill by Phone
Some situations when paying your Santee Cooper electric bill by phone makes sense include:
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You don’t have time to mail in a check or money order
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You missed the deadline to pay online.
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You prefer talking to a live agent over using the website.
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You are traveling or away from home
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Your payment was lost or delayed in the mail.
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You need same day posting to avoid late fees.
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You don’t have reliable internet access.
Paying by phone ensures your payment is initiated right away without delays from the mail. As long as you pay by 5 PM on a business day, your payment will post to your account within 24 hours.
Santee Cooper Bill Pay Phone Number
To pay your Santee Cooper bill by phone, call 1-888-798-3785. This automated payment system is available 24/7 for your convenience.
Santee Cooper also has a general customer service phone number you can call with questions about your bill or account. That number is 1-800-804-7424. There are live agents available Monday – Friday from 8 AM – 6 PM.
When you call to pay your bill or speak to an agent, make sure to have your 10-digit Santee Cooper account number handy. This allows them to quickly pull up your account and assist you.
Steps to Pay Your Santee Cooper Bill by Phone
Follow these simple steps to pay your electric bill over the phone:
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Call 1-888-798-3785.
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Select your language preference (English or Spanish).
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Enter your 10-digit Santee Cooper account number.
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Choose your payment method – debit/credit card or electronic check.
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For card payments, enter your card number, expiration date, and security code. For electronic checks, enter your bank routing and account numbers.
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Enter the payment amount when prompted.
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Listen to the payment summary and confirm the details.
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Record the confirmation number at the end for your records.
The payment will be processed and posted to your account within 24 hours! It’s that quick and easy.
Payment Amount Options
When paying your Santee Cooper bill by phone, you have flexibility in choosing your payment amount:
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Total balance – Pay your statement balance in full.
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Minimum amount due – Pay at least the minimum to avoid late fees.
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Custom amount – Enter any dollar amount over the minimum that you choose.
Paying at least the minimum amount by the due date prevents late payment fees. But paying the full balance keeps your account up-to-date and avoids interest charges.
Phone Payment Fees and Limits
There are some fees and restrictions to keep in mind when paying your Santee Cooper bill by phone:
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A $2.50 convenience fee applies per call for residential customers.
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Commercial customers pay a $12.95 convenience fee per call.
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The maximum payment amount per call is $300 for residential accounts and $800 for commercial.
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Debit/credit card payments incur the convenience fee. Electronic checks from a bank account do not.
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Customers enrolled in PAYGE prepay billing should call 844-332-3757 to pay by phone.
Even with the convenience fees, paying by phone can be worthwhile to avoid late fees, ensure on-time payments, and maintain your good standing with Santee Cooper.
Payment Methods Accepted
You can pay your Santee Cooper bill over the phone using:
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Debit or credit card – Visa, Mastercard, Discover, American Express
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Electronic check – Provide your checking or savings account number
Make sure to have your payment information handy when you call. For security, you’ll need to provide your full card number and expiration each time.
Save Time With Auto Pay
For ultimate convenience, enroll in Auto Pay to have your Santee Cooper bill paid automatically each month. Payments can be drafted from your:
- Checking or savings account
- Credit or debit card
With Auto Pay, you avoid late fees, save time, and don’t have to remember to manually pay each month. Your bill will be paid on its own based on your settings!
Get Payment Assistance if Needed
If you are struggling to pay your Santee Cooper bill, contact them at 1-800-804-7424 or [email protected] to discuss payment assistance options. There are programs available for qualifying customers.
The Santee Cooper automated phone system provides a fast, simple way to pay your electric bill. Just dial 1-888-798-3785 anytime to take care of your payment in minutes.
How can I set up automatic payments for my Santee Cooper bill?
Setting up automatic payments for your Santee Cooper bill is a simple and secure way to ensure that your bill is paid on time every month. To set up automatic payments, you will need to log in to your Santee Cooper account and access your Account and Billing Information page. Once there, you will need to click on the “Make a Payment” button. This page will give you the option to set up automatic payments, where you can select from options such as how much is deducted from your checking or credit card account, how often payments are made, and when your payment is due. After you have chosen your preferred payment options, click the “Set Up Automatic Payments” button. Its that easy!
Santee Cooper Electric Rate Plans
Santee Cooper is South Carolina’s electric and water utility. It provides a range of electric rate plans for both residential and business customers. Santee Cooper’s portfolio of residential electric rate plans includes the following:
- Basic Residential Electric Service
- Time-of-Use Residential Electric Service
- Demand Residential Electric Service
- Standard Residential Electric Service
- Residential Rate Rider 1
- Time-of-Use Residential Rate Rider 1
- Demand Residential Rate Rider 1
The Basic Residential Electric Service plan is the most basic plan and is available to most customers. This plan does not require any special equipment and offers a standard, all-in rate. The Time-of-Use Residential Electric Service plan is designed to reward customers who reduce their energy usage during peak times. This plan requires the installation of a time-of-use meter and is available to all residential customers.
The Demand Residential Electric Service plan is designed to reward customers who use lower amounts of energy during designated peak times. This plan requires the installation of a demand meter and is available to all residential customers. The Standard Residential Electric Service plan is the same rate as the Basic Residential Electric Service plan, but customers pay a demand charge for their peak usage. This plan does not require any special equipment.
Lastly, the Residential Rate Rider 1 plan is designed to offer customers a lower rate during peak times. This plan is available only to residential customers who have a demand meter installed. The Time-of-Use Residential Rate Rider 1 plan is similar to the Residential Rate Rider 1 plan, but customers must install a time-of-use meter to be eligible. The Demand Residential Rate Rider 1 plan is also similar to the other two rate riders, but customers must install a demand meter to be eligible for this plan.
- General Service Electric Service
- Time-of-Use Electric Service
- Demand Electric Service
- Standard Electric Service
- General Service Electric Service Rate Rider 1
- Time-of-Use Electric Service Rate Rider 1
- Demand Electric Service Rate Rider 1
The General Service Electric Service plan is the most basic plan and is available to most business customers. This plan does not require any special equipment and offers a standard, all-in rate. The Time-of-Use Electric Service plan is designed to reward customers who reduce their energy usage during peak times. This plan requires the installation of a time-of-use meter and is available to all business customers.
The Demand Electric Service plan is designed to reward customers who use lower amounts of energy during designated peak times. This plan requires the installation of a demand meter and is available to all business customers. The Standard Electric Service plan is the same rate as the General Service Electric Service plan, but customers pay a demand charge for their peak usage. This plan does not require any special equipment.
Lastly, the General Service Electric Service Rate Rider 1 plan is designed to offer customers a lower rate during peak times. This plan is available only to business customers who have a demand meter installed. The Time-of-Use Electric Service Rate Rider 1 plan is similar to the General Service Electric Service Rate Rider 1 plan, but customers must install a time-of-use meter to be eligible. The Demand Electric Service Rate Rider 1 plan is also similar to the other two rate riders, but customers must install a demand meter to be eligible for this plan.
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FAQ
What is the phone number for Santee Cooper pay?
How do I contact Santee Cooper Electric?
Does Santee Cooper have a grace period?
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How do I pay my Santee Cooper Bill?
Have your payment drafted monthly from your checking account, savings account or credit card (fees apply) in one of these ways: Fill out the form on the back of your bill. Fill out the Auto Pay application and return it to a Santee Cooper retail office. If you need help paying your bill, please visit Payment Assistance.
Can I send a check or money order to Santee Cooper?
Use the return envelope provided in your bill to mail your check or money order (no cash, please). The United States Postal Service is lengthening its standards for the time it takes to deliver the mail, which could delay the delivery of your Santee Cooper bill and your payment by a couple of days.
What happens if my Santee Cooper Bill is late?
The United States Postal Service is lengthening its standards for the time it takes to deliver the mail, which could delay the delivery of your Santee Cooper bill and your payment by a couple of days. This may result in a late fee if your payment is received after the due date.