How to Pay Your Electric Bill Online with St. Croix Electric Cooperative

For residents and businesses in west-central Wisconsin and east-central Minnesota St. Croix Electric Cooperative (SCEC) supplies reliable electricity. As a member-owned co-op, they strive to provide affordable energy and excellent customer service. Part of that service includes flexible options for paying your electric bill conveniently online by phone or in person.

Ways to Pay Your SCEC Electric Bill

SCEC offers several ways to pay each month and manage your electric account:

• Online – Pay through SmartHub web or mobile app with bank account or card
• Phone – Call the automated pay-by-phone line anytime
• Mail – Send a check or money order with your bill stub
• In Person – Visit the office during business hours
• Drop Box – Use the secure 24/7 drop box onsite

The online and phone payment systems through SmartHub provide the most convenience and options. But you can choose the method that best suits your needs each month.

Paying Online Through SmartHub

For fast, simple bill payment, the SmartHub online portal and mobile app are ideal. You can not only pay your bill, but also:

• View monthly electric usage
• Monitor daily consumption
• Set up recurring auto-pay
• Report outages
• Receive billing notifications
• Access payment history
• Manage account and contact info

You can pay as a guest, but registering your account provides full access to these features for account management. Here are the steps to pay online through SmartHub:

1. Visit SmartHub Website or download mobile app
2. Click Pay Now – Guests enter account number, registered users just login
3. Enter Payment Details – Select payment amount and method
4. Confirm and Submit – Review payment info and complete transaction

The online payment process only takes a minute or two. You receive instant payment confirmation and your account reflects the updated balance.

Pay by Phone with Secure Pay

For quick electric bill payment without logging in, SCEC’s automated phone payment system is very convenient. Call 833-890-9512 anytime 24/7 to pay through Secure Pay.

With pay-by-phone you can:

• Pay with bank account, credit or debit card
• Save payment methods for future use
• Enroll in auto-pay for recurring payments

Just have your account number handy when you call. Follow the voice prompts to enter payment details and confirm the transaction.

Sign Up for Auto Pay

For maximum convenience, enroll in SmartHub Auto Pay to have your electric bill paid automatically each month. On your bill’s due date the amount due will simply be withdrawn from your selected payment method.

To set up Auto Pay:

1. Log in to SmartHub online or in the app
2. Click My Profile > Auto Pay
3. Enter Payment info and confirm enrollment

Once active, Auto Pay will be marked “Enabled” on your account. You’ll receive payment confirmations each month and your bill will show as paid on its due date.

Pay in Person at the Office

If you prefer to pay your electric bill in person, you can stop by SCEC’s office during regular business hours, Monday thru Friday 7:30am to 4pm. The office is located at:

1925 Ridgeway St.
Hammond, WI 54015

At the office, you can pay by:

• Cash
• Check
• Credit or debit card

When paying in person, be sure to bring your monthly bill or know your account number. Let the representative know if you need a printed receipt.

Use the 24/7 Drop Box

For your convenience, a secure drop box for payments is located onsite at SCEC’s Ridgeway Street office. You can drop off your payment envelope 24 hours a day, 7 days a week. The box is checked each weekday morning as staff arrive.

To use the drop box, simply place your bill stub and payment in an envelope and deposit into the drop slot on the box. Avoid depositing cash – checks or money orders are recommended. Your account will be credited promptly the next business day.

Payment Extensions and Assistance

If you are unable to pay your full electric bill by the due date, contact SCEC right away. They can discuss payment plan options and extensions to avoid service interruption.

You may also qualify for energy bill assistance programs through St. Croix County to help cover electric expenses. SCEC can provide information on eligibility and how to apply.

Don’t let an unpaid bill impact your household’s electric service. SCEC provides both online and offline options to pay your bill conveniently. Reach out to them with any payment questions. Managing your electric account is quick and easy through SmartHub’s digital tools as well.

Setting Up Your SmartHub Account

To access the full features of SmartHub for managing your SCEC account online, you’ll first need to register and create a login. Here are the steps:

1. Visit SmartHub Website or download the mobile app

2. Click “New User”

3. Enter your SCEC account number and name

4. Create username and password

5. Provide contact information

6. Accept the terms and conditions

Once your SmartHub account is created, you can login anytime to view and pay your bill, monitor electric use, contact SCEC and more. SmartHub provides a simple, convenient way to stay on top of your monthly electric bill and account management.

SmartHub App for On-the-Go Access

In addition to the desktop website, you can download the free SmartHub app for your mobile device or tablet. Just search for “SmartHub” on the App Store or Google Play Store.

With the SmartHub app, you can:

• Pay your electric bill
• View billing history
• Monitor daily use
• Contact SCEC
• Report outages

The mobile app allows you to manage your electric account from anywhere, at any time. Download SmartHub for paying your bill, checking usage or contacting SCEC whenever needed.

Paperless Billing and Notifications

Through SmartHub, you can opt for paperless billing and receive electronic statements rather than mailed paper bills each month. On your bill generation date, you’ll get an email notification that your new statement is ready to view and pay online.

To go paperless:

1. Login to SmartHub
2. Click My Profile > Paperless Billing
3. Select Paperless Billing and confirm

You can still print out statements from SmartHub if needed. But paperless billing reduces clutter and lets you access new bills immediately when they are ready.

Forget logging in to check your balance. With SmartHub notifications enabled, you’ll receive bill ready alerts, payment confirmations, outage updates and other account notices directly on your mobile device.

Account Management and Security

With SmartHub access, managing your SCEC account is straightforward and secure. You can:

• Check your balance in real time
• View current and past billing statements
• Monitor your energy use
• Update your account information
• Set up recurring payments
• Receive paperless billing
• Report outages day or night

All transactions and account activities occur through an encrypted, bank-level secure connection. SCEC will never contact you requesting personal account information over email or phone.

Rest assured your electric account information is safe, private and accessible 24/7 with SCEC’s SmartHub portal and app.

Contacting St. Croix Electric

If you have any questions about your electric service, billing or payment options, contact SCEC’s friendly and knowledgeable team:

Phone: 715-796-7000
Email: [email protected]
Office: 1925 Ridgeway St, Hammond, WI 54015

Representatives are available from 7:30am to 4pm, Monday through Friday to assist you.

Managing your SCEC account for fast, secure payment, tracking usage and communicating with your electric co-op has never been easier thanks to their SmartHub tools and great customer service team.