As a responsible renter or homeowner, you need to pay your water and sewer bills on time. This is something that the city of Star, Idaho wants to make as simple and quick as possible for its customers and residents. Find out all about how to pay your Star Sewer and Water bill online by reading on.
Overview of Star Sewer and Water
Star Sewer and Water is a utility service provider owned and operated by the city of Star, located in southwestern Idaho They are responsible for supplying clean drinking water and managing wastewater for the community The water system serves around 5,800 residential and commercial customers.
The utility is governed by a board of directors and managed by experienced professionals who oversee water treatment, distribution, wastewater collection and treatment. Their mission is to deliver safe, high-quality water and responsible wastewater management to support Star’s growing population
Why Pay Your Bill Online
Paying your sewer and water bill online is the fastest and most convenient way to stay on top of your payments. Here are some key benefits of using Star Sewer and Water’s online bill pay system:
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Accessible 24/7: You can pay online anytime, day or night. You don’t have to worry about getting to the utility office during business hours.
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Avoid late fees: When you enroll in auto-pay, your bill gets paid on time, every time. No more worrying about missed due dates and late fees.
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Payment history: Your online account stores payment history, so you can easily look back at past bills.
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Paperless billing: Go green by opting out of paper bills and accessing your statements electronically.
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Added security: Online payments are more secure than sending checks by mail.
Paying online helps you manage bills efficiently while giving you more flexibility and control over the process.
How to Pay Your Star Sewer and Water Bill Online
Paying your sewer and water bill through Star Sewer and Water’s online portal is quick and easy. You have a couple different options:
One-Time Payment
If you just need to pay this month’s bill, you can make a one-time payment without registration. Simply go to Xpress Bill Pay and enter your 10-digit account number and the amount due. You’ll be redirected to the secure payment processor to enter your credit/debit card or e-check information. Your payment will be immediately applied to your account.
Create an Online Account
Sign up for an account on the Xpress Bill Pay portal to get access to all of its online features. Click “View or Pay Bill” and then “New Users: Click Here to Sign Up Now.” ” Provide your account number, name, email address and create a password.
Once your account is set up you can:
- View real-time account balance and payment history
- Make one-time payments by credit/debit card or e-check
- Enroll in auto-pay to have payments automatically drawn from your account
- Go paperless by opting out of mailed paper bills
- Update account information and contact details
- View water usage graphs
- Receive payment reminders and past due notices by email
Your information is stored securely in the payment system. The online portal offers convenience and puts bill management control in your hands!
Payment Options Overview
Star Sewer and Water offers flexibility when it comes to how you pay your bill. If you prefer not to pay online, you can use one of these other payment methods:
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Mail: Send a check or money order payable to Star Sewer and Water using the return envelope provided with your bill. Allow 5-7 days for delivery.
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Drop box: Place your payment (check or money order only) in the secure drop boxes located in the parking lot of Star City Hall.
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In person: Bring payment to the utility office at Star City Hall during business hours, Monday-Thursday 7AM-5:30PM.
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Phone: Call the billing department at 208-286-7388 and make a debit/credit card payment over the phone during office hours.
Whichever method you choose, payments are due by the 25th of each month to avoid late fees. Mailed payments must be postmarked by the due date.
Manage Automatic Payments
One of the best ways to avoid missed payments and late fees is to enroll in automatic payments. This convenient feature automatically withdraws the amount due from your bank account or credit/debit card each month.
To enroll in auto-pay when registering for your online account, just check the box to authorize automatic payments and provide your payment information. You can update your account details or cancel auto-pay at any time through your online account.
If you don’t want to use the online system, you can download an auto-pay authorization form from the Star Sewer and Water website and mail it back. Make sure to fill it out with your signature and necessary account information.
Setting up automatic bill payment takes the hassle out of paying every month. You’ll have peace of mind knowing your sewer and water account always stays current.
Go Paperless with E-Bills
Tired of paper clutter? Save time and trees by switching to paperless billing. With this option, you’ll receive an email notification when your new bill is ready to view. Simply log into your online account to view your PDF statement and payment details.
To enroll in paperless billing when registering online, uncheck the box to receive paper bills. You can also change your paperless settings by updating your account details online.
Going paperless means no more lost bills or forgotten due dates. You’ll have 24/7 access to current and past billing statements. Plus you’ll be cutting down on paper waste and mail clutter.
Get Payment Reminders and Account Notifications
Don’t lose track of your due date! Star Sewer and Water offers both email and phone payment reminders to help you remember when your bill is due.
You can select both options when registering your online account. Or call 208-286-7388 to request automated phone reminders. Email reminders go out around the 18th of each month. The system calls phone numbers on file to provide a friendly payment reminder.
In addition to regular reminders, you can opt to receive email notifications for:
- Past due notices
- Welcome letters when starting service
- Final shutoff notices
- Resolution letters after payment arrangements
Staying up-to-date on your account status is a great way to avoid unexpected fees and service disruptions. Sign up for notifications to keep your account in good standing.
Review Billing and Payment FAQs
Understanding the details of the billing process helps avoid confusion and issues paying your sewer and water bill on time. Star Sewer and Water’s website provides extensive FAQs to address common customer questions and concerns such as:
- When is my bill due?
- What are the acceptable payment methods?
- How do I update my account mailing address?
- Why has my usage increased?
- What happens if I pay late?
- How do I vacate an account?
Reading through the FAQ sections for billing, payments, and fees provides quick answers to your questions. Don’t see your question addressed? Call 208-286-7388 during business hours for further assistance.
Seek Bill Pay Assistance Programs
For customers having trouble keeping up with sewer and water bills, Star offers payment assistance programs:
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Payment arrangements: Payment plans allow you to stretch out the amount owed over multiple installments. Arrangements can be made by calling 208-286-7388.
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LIHEAP: This federal program provides energy bill assistance for low income households. Call 208-334-2220 or visit LIHEAP.Idaho.gov.
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Project Share: This program through Idaho Power offers utility bill grants and discounts. Visit idahopower.com/projectshare for details.
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Hardship Extensions: Additional time before shutoff may be granted in cases of financial hardship or emergencies.
Don’t hesitate to contact Star Sewer and Water if you are struggling to keep your account current. They aim to provide reasonable solutions.
Avoid Service Disruptions with Timely Payments
Having your water shut off due to non-payment is extremely inconvenient. Avoid service disruptions by paying your sewer and water bill on time every month.
Accounts not paid by the due date will incur a late fee of $10 or 1.5% of the unpaid balance, whichever is greater. If the amount due remains unpaid for 25 days past the due date, a final shutoff notice will be issued. Shutoffs occur 20-30 days after final notices if the account is still delinquent.
Once water service has been disconnected, an additional $50 fee is required for reconnection during regular business hours or $75 after hours. Protect yourself from these avoidable fees and service interruptions by paying on time!
Change Account Service Status Conveniently Online
Moving? Starting or stopping service? You can now initiate many account service requests entirely online through Star Sewer and Water’s convenient portal.