A Guide to Paying Your Sturgeon Bay Utilities Bill

Sturgeon Bay Utilities offers a variety of convenient payment options to fit every lifestyle. Read on to learn about the many ways to pay your electric, water, and other Sturgeon Bay Utilities bills quickly and easily.

Overview of Sturgeon Bay Utilities Bill Payment

Sturgeon Bay Utilities is the municipal electric and water utility provider for residents and businesses in Sturgeon Bay, Wisconsin. As a customer, you receive monthly bills for your electric and water usage that must be paid by the due date to avoid late fees or service disruption.

Thankfully, Sturgeon Bay Utilities offers flexible bill payment choices including:

• Auto pay
• Online
• Phone
• Mail
• In person
• Third-party locations

Plus, the Sturgeon Bay Utilities mobile app makes account access and bill pay possible from anywhere. Understanding all your bill payment options helps ensure on-time payments to maintain excellent utility service.

Benefits of Paying Your Bill on Time

Before reviewing how to pay your Sturgeon Bay Utilities bill let’s discuss why on-time payment matters

• Avoid late payment fees of 1% per month

• Prevent utility service disconnection

• Maintain a positive payment history and credit score

• Qualify for payment assistance if needed

• Access special utility programs and incentives

Paying on or before the due date keeps your account in good standing. Explore the many payment methods below to pay on time, every time.

Sturgeon Bay Utilities Bill Pay Options

Auto Pay

The most convenient way to pay your Sturgeon Bay Utilities bill is to enroll in auto pay. This authorization automatically pays your bill from your checking or savings account each month.

To sign up for auto pay:

• Complete the online registration form
• Download and submit the auto pay agreement
• Call 920-746-2820 to have a form mailed to you

Benefits of auto pay include avoiding late payments, saving time, and reducing paper usage. Just monitor your monthly statements for the deduction details.

Online Bill Pay

For fast Sturgeon Bay Utilities bill payment 24/7, utilize the online “MyAccount” portal.

To pay online:

• Visit www.sbunet.com and select MyAccount
• Log into your account with your credentials
• Select “Make Payment” and follow prompts

Payments post instantly, helping you avoid late fees. There is a $3.95 processing fee per transaction.

Pay via Mobile App

The Sturgeon Bay Utilities mobile app allows bill payment from your smartphone or tablet anytime.

To use the mobile pay feature:

• Download the “SBU MyAccount” app for your device
• Log into your account in the app
• Choose the “Pay Bill” option and input your payment details

Easy mobile access makes bill pay possible on the go!

Pay by Phone

Call 1-866-658-7573 anytime to pay your Sturgeon Bay Utilities bill over the phone. You can use credit/debit cards or checking accounts to pay via the automated system.

To pay by phone:

• Call the toll-free bill pay line at 1-866-658-7573
• Enter your 10-digit account number
• Follow prompts to input payment amount and details
• Payment will post within 48 hours

This is a fast, simple bill payment choice when you’re crunched for time. A $3.95 fee applies.

Pay by Mail

Send a check or money order to Sturgeon Bay Utilities at:

Sturgeon Bay Utilities
PO Box 27
Sturgeon Bay, WI 54235

Include your payment stub to ensure proper crediting to your account. Allow 5-7 days for mailed payments to process.

Pay In Person

Drop off cash, check, or money order payments at two Sturgeon Bay locations:

• Sturgeon Bay Utilities office – 230 E Vine Street
• Sturgeon Bay City Hall – 421 Michigan Street

Use the after-hours deposit box at the utilities office for convenience. In-person payments post same or next day.

Pay at Third-Party Locations

For additional payment flexibility, Sturgeon Bay Utilities accepts payments at any local bank branch. Take your bill to a participating bank to pay with cash, check, or money order.

Tips for Paying Your Sturgeon Bay Utilities Bill

Follow these tips for smooth bill payment and strong account management:

• Note due dates on your calendar to remember to pay on time
• Pay at least 5 days before the due date for processing time
• Save payment details for faster future transactions
• Keep payment receipts and confirmation numbers
• Check account activity to verify payments post correctly
• Contact customer service with any bill pay issues
• Enroll in paperless billing to receive and pay bills online
• Use autopay or schedule recurring payments for convenience
• Take advantage of budget billing to spread costs evenly

Staying organized helps ensure reliable utility service through on-time payment.

Avoid Late Fees and Disconnection

To steer clear of late bill payment penalties:

• Carefully review due dates on your monthly statements
• Pay within 25 days of the billing date, before the due date
• If you cannot pay on time, call Sturgeon Bay Utilities to discuss options
• A 1% late fee applies monthly to overdue accounts
• Accounts 30+ days late may face disconnection; a $50 reconnect fee then applies

Contact customer service immediately if you anticipate a late payment to avoid fees. Payment plans or extensions may be available to help avoid disruption.

Get Payment Assistance if Needed

If you face financial hardship and struggle to pay your Sturgeon Bay Utilities bill on time, payment assistance is available:

• Enroll in budget billing to spread costs consistently across the year
• Apply for energy assistance through WHEAP and other programs if you qualify
• Request an extension or make payment arrangements if you cannot pay on time
• Learn about flexible income-qualified program options
• Tap into local non-profit utility bill funding if eligible
• Discuss ways to reduce usage and lower your monthly bills

Sturgeon Bay Utilities wants to help all customers maintain reliable utility services. Reach out for personalized bill pay solutions.

Why Paying Utilities Bills Matters

To summarize, here are key reasons to prioritize paying your Sturgeon Bay Utilities bills fully and on time:

• Maintain uninterrupted electric and water services
• Avoid late payment fees that raise your costs
• Prevent utility service shut-off and reconnection fees
• Keep a positive customer payment history and credit profile
• Access special utility incentives, programs, and offerings
• Qualify for payment assistance programs if necessary
• Fulfill your billing contract and account obligations

Paying on time leads to quality utility service and a healthy financial profile. Use the payment options above to fit bill pay into your busy schedule.

Contact Sturgeon Bay Utilities

For additional questions about your utility account or bill payment, contact Sturgeon Bay Utilities:

• By phone at 920-746-2820 Monday-Friday 8am-4pm
• In person at 230 E Vine Street in Sturgeon Bay
• Using the online contact form on www.sbunet.com
• On Facebook, Twitter, and Instagram @SturgeonBayUtil

The friendly customer service team can help with payment arrangements, account management, and bill inquiries. Be a responsible utility customer by learning to pay your Sturgeon Bay bills quickly, easily, and on time.