Paying your monthly Suddenlink bill is easy and convenient with multiple payment options available. Suddenlink recently transitioned to Optimum, but the billing process remains largely the same for customers in Jonesboro, AR. In this comprehensive guide, we’ll walk through all the ways you can view and pay your Suddenlink bill, now provided by Optimum.
Accessing Your Suddenlink Bill Online
The easiest way to view and pay your bill is online through the Optimum website.
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Go to www.optimum.net and click “Sign In” in the upper right corner.
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Enter your Optimum ID (previously your Suddenlink username) and password. If you don’t have an Optimum ID yet you can retrieve or reset it at optimum.net/idhelp.
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Once signed in, click on “Billing & Payments” then “My Bill” Here you can view your current bill summary, past statements going back 12 months, and account activity.
Paying Your Suddenlink Bill Online
To pay your bill on the Optimum website
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Navigate to the “Billing & Payments” section and click “Make a Payment.”
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Select a payment amount – you can pay the total amount due, make a partial payment, or pay a custom amount.
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Choose a payment method. Options include card on file, add a new card, or pay via PayPal.
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Review payment details and click “Continue” to submit payment.
It’s fast, easy, and secure to pay online anytime. You’ll receive a confirmation email with your payment details.
Setting Up Auto Pay
The most convenient way to pay your Suddenlink bill is to enroll in Auto Pay. With Auto Pay, the amount due is automatically deducted each month on your bill’s due date.
To enroll:
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Go to “Billing & Payments” and click “Manage Automatic Payments.”
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Select the account you want on Auto Pay.
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Choose your payment method.
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Pick a payment date between the 1st and 28th of the month.
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Review terms and check the box to enroll.
Your Suddenlink bill will now be paid automatically each month. You can cancel or change Auto Pay anytime.
Paying by Phone
If you prefer to speak to a live representative, you can pay your Suddenlink bill over the phone.
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Call Optimum at (866) 213-7456.
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Provide your Optimum account number and verification details.
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Request to make a bill payment. Specify payment amount and method.
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A representative will process your payment and email a receipt.
Phone payments are available 24/7 with most major credit/debit cards accepted.
Paying by Mail
To pay your bill by physical check, simply mail your payment to:
Optimum
PO Box 371378
Pittsburgh, PA 15250-7378
Be sure to include your account number and complete bill stub. Allow 7-10 business days for mailed payments to process.
Paying in Person
You can also pay your Suddenlink bill in person at one of Optimum’s local stores. Bring your complete bill and payment method. Stores accept cash, check, or credit/debit payments.
Find your nearest Optimum store location at www.optimum.com/stores.
Getting Account Support
If you have any billing questions or need help with your Suddenlink account, Optimum offers 24/7 customer support:
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Live chat at www.optimum.com
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Call (866) 213-7456
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Visit an Optimum store location
Optimum can help with payment arrangements, bill clarification, service changes, and any other account needs.
Paying your Suddenlink bill is quick and easy through Optimum’s website, phone, mail, auto pay, and in-person options. Sign into your account anytime to view and pay your bill online with just a few clicks. Managing your account has never been simpler.
Suddenlink customer service online
If you feel like you can find a solution without a rep, try searching the Suddenlink help page. But real-time advice is always our preference. If it’s yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week.
Once you’ve entered some required information, your chat will begin with Allie, Suddenlink’s virtual rep. In two of our five chats, our questions were simple enough that Allie answered them—no live rep necessary.
When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet.
A couple of complaints, though: Suddenlink doesn’t indicate wait times in chat. Our wait times averaged one to five minutes, with one lasting 15 minutes.
Also, we love chat transcripts. They’re useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesn’t offer this service. But you can save transcripts yourself:
- Before ending your chat, click inside the window and press CTRL+A to highlight your entire conversation.
- Hit CTRL+C to copy the chat.
- Open a blank MS Word or Google Doc document.
- CTRL-V to paste your chat into the doc.
- Save your document. Be sure to include the date in the file name for easy reference. Example: “Suddenlink chat 093019”
Curious what other providers are in your area?
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You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST).
Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill.
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FAQ
How do I pay my Suddenlink internet bill?
How do I access my Suddenlink account?
What happened to Suddenlink?
What is Optimum formerly Suddenlink?
Who owns Optimum Internet?
How do I pay my Suddenlink Bill?
Suddenlink makes it easy to pay your bill directly on their website: After logging into your Suddenlink account, click on “Make a Payment” in the Billing section. This will open the payment page. Enter the payment amount. By default, it will show the total amount due from your latest bill. Enter your credit card information or PayPal account.
What is Suddenlink & how does it work?
Suddenlink is a home provider company offering internet, TV, and phone services to customers. They focus on delivering reliable connectivity and entertainment options, serving residential users across various regions. Common questions, curated and answered by doxo, about paying Suddenlink bills.
How do I contact Suddenlink?
By phone—automated phone system: With your check or credit card (MasterCard, Visa, American Express, Discover) ready, call +1-888-822-5151 and follow the prompts. By phone—representative-assisted payment: Call +1-888-822-5151 between 8:00 a.m. and 8:00 p.m. Fair warning: Suddenlink charges $10 for this service.
How do I pay my bill in Jonesboro & Walnut Ridge?
Pay in Person during regular business hours by bringing your payment and entire bill to either our Jonesboro, Paragould, or Walnut Ridge offices any weekday between the hours of 8 a.m. and 5 p.m. Pay by Phone by dialing 844-937-1640 and follow the automated instruction to make a payment with your major credit or debit card.