Paying your utility bill on time is an important responsibility as a Tinley Park resident. The Village of Tinley Park provides water, sewer and stormwater services that are essential for every household. Ensuring your utility payments are made by the due date prevents any service disruptions.
The Village offers several convenient options for Tinley Park utility bill pay. This article will provide an overview of the payment methods, due dates and other key details to help you manage your utility account.
Understanding Your Tinley Park Utility Bill
The Village of Tinley Park issues utility bills on a bi-monthly basis, having moved from quarterly billing starting in 2024 The utility bill from Tinley Park includes charges for water, sewer collection and stormwater management For Cook County residents, sewer treatment charges are paid separately on your property tax bill. Will County residents pay sewer treatment on their Tinley Park utility bill.
It’s important to note that utility bills must be paid within 25 days of the billing date to avoid late fees or potential service disruption. The due date is clearly listed on each bill. Tinley Park does not currently offer an extension for utility bills. Payments received after the due date will incur a 10% penalty.
Review your utility bill closely each period to understand the charges and monitor your household’s usage Usage is measured in thousands of gallons, The utility bill provides comparison data from the prior year to help identify any spikes or decreases in your water consumption,
Online Account Access
The easiest way to pay your Tinley Park utility bill is through Online Account Access available on the Village website. This online portal allows you to:
- View usage information
- Access billing and payment history
- Make one-time payments
- Set up recurring payments
With online account access you can pay by Visa, Mastercard, Discover or ACH withdrawal from your bank account. One-time payments are processed immediately. Recurring payments are made automatically on or up to 3 days before the due date.
To get started, first register as a new user on the portal. Once your account is created, you can log in anytime to manage payments. Be sure to update your payment information at least 5 days before your next bill is due if making any changes to automatic payments.
Online Account Access is the most convenient way to stay on top of your utility bill. You can pay on your own schedule 24/7 and avoid any late fees.
EZ Pay Enrollment
Residents who don’t want to use the online portal can enroll in EZ Pay. This program allows Tinley Park utility payments to be automatically deducted from your bank account.
To sign up, complete and submit the EZ Pay enrollment form available on the Village website. Be sure to attach a voided check when submitting the form. Payments will be withdrawn from your bank account each period on the utility bill due date.
If you need to update your bank account information or stop EZ Pay deductions, submit the EZ Pay change or termination forms to the Village. Allow at least 10 days for any changes to take effect before the next billing cycle.
e-Delivery Option
Go paperless by signing up for e-Delivery of your Tinley Park utility bill. With this option, your bill will be sent electronically to your email each period rather than receiving a mailed paper bill.
E-Delivery helps residents save paper and have instant access to utility bills. Provide your email address to the Village Utility Billing department to enroll in paperless billing. You will receive an email notification each period when your new utility bill is ready to view and pay online.
Pay In-Person
For residents who prefer to pay their utility bill in person, the Village of Tinley Park has two locations to accept payments:
Village Hall
16250 S. Oak Park Avenue
Monday-Friday 8:30am – 5:00pm
Tinley Park Police Department
7850 W. 183rd Street
Open 24 hours a day, 7 days a week
Both locations accept cash, check or credit card payments. Visa, Mastercard and Discover are accepted. You can also use the drop box at Village Hall to leave a check or money order.
When paying in person, be sure to bring your current utility bill. The customer service reps can then quickly process your payment before the due date.
Pay by Mail
Mail your utility payment using the envelope provided with your Tinley Park bill. Standard mail delivery times apply, so make sure to mail your payment at least 7-10 days before the due date. Payments received after the due date will incur late fees.
Include your payment stub from the utility bill to expedite processing. Send checks or money orders payable to the Village of Tinley Park. Make sure your account number is written correctly on the payment.
Paying by mail is a simple option for residents who prefer writing paper checks. Just remember to account for transit mail time to avoid late fees.
AutoPay Program
Tinley Park offers an AutoPay program that provides payment extensions for qualified seniors and disabled residents. To qualify, you must be 65+ years or have a permanent disability. The AutoPay program spreads your utility charges over a 6 month period to help ease the financial burden.
Contact the Village Utility Billing department for details on enrollment in the AutoPay program. Applicants must submit proof of age or disability status. There is no fee to participate.
Payment Assistance
For Tinley Park residents facing financial hardship and unable to pay their utility bill, the Village provides several forms of payment assistance:
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Payment arrangements – Payment plans may be available for those unable to pay the full balance due. Contact the Utility Billing department to discuss arrangements.
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LIHEAP – Low Income Home Energy Assistance Program provides federal grant money administered through Will County and South Suburban Mayors and Managers Association to assist with utility bills.
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NICOR Sharing – Residents can enroll to have utility payment donations applied from NICOR customers.
Reach out to the Utility Billing department if you are struggling to pay your Tinley Park utility bill. They can explain qualifications and assist with applying for payment assistance programs.
Avoid Service Disruption
Having your water services disrupted can create major headaches. To avoid any utility shut offs:
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Pay your Tinley Park utility bill in full by the due date, typically the 25th of the month. Late fees apply after due date.
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If unable to pay in full, immediately contact Utility Billing to set up a payment plan. Partial payments may prevent shut off but late fees still apply.
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For low income residents, apply early for payment assistance programs.
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If your service is disconnected, payment of the full past due amount plus a reconnection fee is required to restore service.
By paying on time or proactively communicating with the Village about any payment issues, you can avoid inconvenient utility service disruptions.
Update Contact Info
Make sure to keep your contact information updated with the Village Utility Billing department anytime you have an address or phone number change. This ensures you continue receiving utility bills and any important notifications.
Updating your contact info also helps when the Village needs to reach you regarding service or account issues. Let Utility Billing know of any changes to your mailing address, emails or phone numbers.
New Tinley Park Residents
Are you a new Tinley Park resident establishing utility services? Here are some key steps:
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Contact Utility Billing 1-2 weeks before your move date to set up your new account. Provide your closing/move-in date and new address.
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Submit a water transfer request form if your closing date doesn’t align with the next meter read date. This ensures your usage gets prorated correctly.
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Consider enrolling in e-Delivery and Online Account Access to manage and receive bills electronically.
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To terminate services, complete the service request form available on the Village website.
Welcome to Tinley Park! Our Utility Billing team is here to help your transition go smoothly.
Reliable Service
The Village of Tinley Park strives to deliver safe, high-quality utility services to all residents and businesses. Paying your Tinley Park utility bill promptly helps support the operation and maintenance of this critical infrastructure we all rely on.
Follow the payment options, assistance programs and tips outlined above to easily manage your utility account. Reach out to the Utility Billing department with any questions or concerns. They are available to help ensure your utility service continues without disruption.
The rate hike is the first since 2014 and is needed to maintain the village’s high-functioning water system and remain fiscally responsible.
TINLEY PARK, IL — Tinley Park residents will see an increase in their water bill beginning in January when the village hikes the rate at which it charges for water for the first time in 10 years, village officials recently announced.
Starting on Jan. 1, the village will move from a two-tier rate system to a four-tier rate system, which will change the rate at which residents are billed for water from quarterly to bi-monthly, the village said in a news release. The change will involve a rate increase as well as a small adjustment in meter base fees, and the addition of a new $9 administrative fee that will be billed bi-monthly.
Despite the increase, village officials said that water bills for local residents remain below average in comparison to other neighboring villages and cities.
The increase, the first since 2014, is needed, the village said, to maintain Tinley Park’s high-functioning water system and to allow the village to remain financially responsible, village officials said. The only other increase residents have seen is when the village jumped fees to adjust to the growing costs of purchasing water from the Oak Lawn Regional Water System.
Since that time, however, the Consumer Price Index has jumped by more than 30 percent, village officials said.
According to the village, water rates in 2024 will increase from the current rate of $7.48 per 1,000 gallons of water used for customers using between 8,000 and 12,000 gallons in a bi-monthly basis to $9.53. Customers who use between 13,000 and 22,000 gallons of water bi-monthly will see rates jump to $12.46 beginning in January while residents using more than 23,000 gallons of water by-monthly will see rates jump to $14.66.
The village said that to keep water funds solvent, it has had to limit capital improvements to only the most necessary projects, defer additional maintenance costs, and transfer money from the operating funds into the water funds. If the problem isn’t addressed now, it will only become a larger financial burden on the community in the future.
More information about the water increase can be found by clicking here.Get more local news delivered straight to your inbox.