How to Pay Your TMLP Bill by Phone

Paying your monthly electricity bill to Taunton Municipal Lighting Plant (TMLP) is easy when you use the phone bill pay option. This comprehensive guide will walk you through everything you need to know about paying your TMLP bill over the phone

Overview of Paying TMLP Bills by Phone

TMLP offers a convenient phone payment system that allows customers to pay their utility bills by calling a toll-free number. Here’s a quick overview:

• Call the TMLP billing department at 1-508-824-6976

• Speak to a customer service representative

• Provide your account information

• Make a payment using a credit/debit card or electronic check

• Receive a confirmation number for your payment

• Avoid late fees by paying on time without leaving home

When to Pay Your TMLP Bill by Phone

Paying by phone is a great option in many situations:

• If you don’t have online bill pay set up

• If you missed the mail date for sending in a check

• If you just received a disconnection notice for non-payment

• If you are traveling or will be away during the due date

• If you prefer speaking to a live person instead of automated systems

• If you have questions about your bill and need to talk to customer service

What Information You Need to Make a Payment

Before calling to pay your TMLP bill, make sure you have the following information handy:

• Your 10-digit TMLP account number

• The complete service address on your account

• The amount due on your most recent bill

• A valid credit/debit card or checking/savings account number

• The expiration date of your credit/debit card

• Your CVV security code for credit/debit cards

Having this information ready will allow the payment process to go quickly and smoothly.

Step-by-Step Guide to Paying Your Bill

Follow these simple steps to complete your TMLP phone payment:

Step 1: Call the TMLP billing phone number

• Call 1-508-824-6976. This is the automated payment system line.

• If you prefer to speak with a customer service agent directly, call 1-508-824-5844.

Step 2: Select your language preference

• Press 1 for English or press 2 for Spanish.

Step 3: Enter your TMLP account number

• Use your phone to enter your 10-digit account number.

• This connects your call to your account.

Step 4: Select the type of payment you want to make

• Press 1 for a one-time payment on your account.

Step 5: Enter payment amount

• Enter the payment amount you wish to make for this billing period.

• You can pay the total amount due, make a partial payment, or pay a different amount.

Step 6: Provide payment method details

• For credit/debit card payments, enter your card number, expiration date, and CVV code.

• For electronic check payments, enter your bank routing and account numbers.

Step 7: Listen to payment summary and confirm

• The system will repeat your payment details back to you. Listen to ensure they are correct.

• Press 1 to confirm and process the payment.

Step 8: Receive payment confirmation

• After your payment is processed, you’ll receive a confirmation number.

• Write this number down and keep it for your records.

And that’s it – you’ve successfully paid your TMLP bill by phone!

Helpful Tips for Paying by Phone

Follow these tips for a smooth billing phone call:

• Have your information ready before calling.

• Call during normal business hours for shorter wait times.

• Speak clearly and follow the phone prompts.

• Write down your confirmation number.

• Save the billing department number in your phone.

Other Ways to Pay Your TMLP Bill

In addition to phone payments, TMLP offers these other convenient payment options:

• Online Bill Pay – Log into your account anytime to make an electronic payment.

• AutoPay – Set up recurring automatic payments from your bank account.

• By Mail – Mail in a check or money order to the billing address.

• In Person – Pay with cash, check, or money order at the TMLP office.

• Drop Box – Place your payment in the secure drop box at 33 Weir Street.

Get Payment Assistance if Needed

If you are struggling financially and unable to pay your full balance, TMLP has programs that can help, including:

• Payment arrangements to spread balances over time

• One-time crisis assistance for hardship cases

• Discounted rates for low-income customers

Be sure to call the billing department as soon as possible to set up any necessary payment assistance.

Use the TMLP Phone Payment System Today!

Paying your utility bill over the phone is quick and convenient. TMLP’s automated payment line is available 24 hours a day, 7 days a week. Whenever you need to pay your bill and can’t do so online, use this step-by-step guide and call 1-508-824-6976 to easily take care of it by phone.