Living in the town of Ayden North Carolina provides residents with access to essential utilities like electricity water, sewer and garbage services. This guide will walk through how to easily pay your Ayden utility bill online, by phone, or in person. We’ll cover payment options, managing your account, assistance programs, and more so you can keep your utilities on and avoid any late fees or disconnection.
About the Town of Ayden
Ayden is a small town in Pitt County, North Carolina with a population of around 5,000 residents. The town provides utility services including:
- Electric service through the Town of Ayden Electric Department
- Water and sewer service through the Town of Ayden Public Works
- Garbage collection contracted through GFL Environmental
Residents and businesses receive monthly bills for these utility services provided by the town, Here’s how to make sure your Ayden utility bill is paid on time each month
Monthly Billing and Due Dates
The Town of Ayden issues utility bills on a monthly billing cycle. Here are key dates to know:
- Meters are read around the 25th of each month
- Bills are calculated and mailed around the 1st of the month
- Payment is due by the 10th to avoid late fees
- Late fees are assessed after the 10th
- Service may be disconnected around the 20th for non-payment
Be sure to pay your Ayden utility bill by the 10th of each month to keep your services active and avoid penalties.
Pay Online
The easiest way to pay your Town of Ayden utility bill is online through their payment portal:
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Click on “Pay My Utility Bill”
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Select a quick pay option or register your account
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Enter your account number and payment info
Online payments post instantly to your account, so you can pay on the due date to avoid late fees.
Pay by Phone
You can pay your Ayden utility bill over the phone by calling (252) 481-5817. Have your account number ready to provide to the representative.
Phone payments will incur a small fee of $1.50. But it can be a good option if you need to pay last minute before the due date.
Pay by Mail
To pay your utility bill by check or money order through the mail, send your payment to:
Town of Ayden
PO Box 219
Ayden, NC 28513
Make sure to note your account number on the payment and allow 7-10 days for delivery to avoid late fees.
Pay in Person
To pay your bill in cash, check, or card in person, visit Ayden Town Hall at:
4144 W Avenue
Ayden, NC 28513
They are open Monday thru Friday from 8:30am to 5:00pm for in-person payments and inquiries.
Assistance Programs for Utility Bills
If you are struggling to keep up with paying your Ayden utility bills, assistance programs are available:
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The federally funded Low Income Home Energy Assistance Program (LIHEAP) provides help for electric bills.
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The Town of Ayden offers senior citizen discounts on utility service for those over 65.
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Payment plans or reduced rates are available for qualifying hardships.
Check with the utility billing office to see if you are eligible for any assistance programs to lower your monthly bill amount or keep services on.
Late Fees and Disconnection
Ayden utility bills must be paid by the 10th of the month to avoid penalties. Here is how late payments are handled:
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A 10% late fee is charged if not paid by the 10th
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Accounts with balances after the 20th may be disconnected
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A $25 fee is added for reconnection of disconnected service
Avoid additional fees and disruption of utilities by paying your Ayden bill on time each month. Communicate immediately with the billing office if you expect to miss a payment.
Account Management Tips
Follow these tips and best practices when managing your Town of Ayden utility account:
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Provide accurate account and contact information if you move
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Sign up for email billing reminders through the payment portal
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Enroll in auto-pay or recurring payments to avoid forgetting to pay
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Monitor your usage through the online account dashboard
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Dispute any charges that seem incorrect on your bill
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Ask about budget billing to spread costs evenly throughout the year
Moving and Closing Your Ayden Utilities
Contact Ayden Public Works at least 2 days before your move date to close or transfer utility services out of your name. This prevents lingering charges or fees on your account after moving.
Make sure any outstanding balance on your account is paid prior to closing to avoid collections actions that can damage your credit score.
Avoid Utility Theft Charges
Tampering with meters or diverting utility services illegally can lead to fines of $500 per offense in Ayden. Utility theft is crime that leads to higher rates for paying customers.
If you suspect someone is stealing utilities, report it immediately to protect the town’s infrastructure and resources.
Conserving Utilities to Lower Bills
Simple conservation steps like installing low-flow aerators and showerheads can help reduce your Ayden utility costs each month. The town offers free water conservation kits to help you lower water usage.
Also ensure HVAC systems are operating efficiently and appliances are properly maintained to optimize power usage. Saving energy and water saves money on utility bills.
Sample Monthly Bill Breakdown
To give an idea of typical Ayden utility charges, here is a sample monthly bill breakdown:
Electric Service: $85
Water Service: $30
Sewer Service: $45
Garbage Collection: $20
Total Monthly Bill: $180
Rates vary based on consumption, but this demonstrates a average utility bill in Ayden.
Questions about Paying Your Ayden Utility Bill?
Common questions about paying Town of Ayden utility bills include:
What are the late fee and shut off policies? Bills are due by the 10th. A 10% late fee is charged after the 10th. Service can be disconnected around the 20th for non-payment.
Where do I mail a check payment to? Town of Ayden, PO Box 219, Ayden, NC 28513
What is the utility billing phone number? Call (252) 481-5817 for Ayden utility customer service.
How do I apply for financial assistance? Contact the billing office about applying for programs like LIHEAP and senior discounts if you need help paying.
Can I dispute a charge on my bill? Yes, contact customer service if you think your bill contains an error so they can investigate.
What is the average monthly utility bill? Average bills range around $180 per month including electric, water, sewer, and garbage service.
Ayden Cares About Its Customers
Utility Customer Service & Billing
Application for Utility Service and Notary Form (Note: The notary form must be submitted along with the application for service.)
*Beginning January 1, 2021, requests for new service will be taken from 8:30-11:30 am and from 2:00-4:00 pm. Same-day service will only be provided for applications received prior to 11:00 am. Appointments are required for new construction services.
Other Forms
The Town of Ayden is a Public Power provider that owns and operates its own electric distribution system. Ayden shares ownership with 31 other municipal power providers in electric generating plants, both nuclear and coal that transmit current to municipal-owned substations. The Town then distributes the power to its customers.
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How do I contact Ayden public power?
Contact the Town of Ayden Customer Service at (252) 481-5817. The following videos provide great information about Ayden’s Public Power service. Why is my electric bill so high?
What type of government does Ayden have?
The Town of… Ayden has used the council-manager form of government since 1957. Under this form of government, the Town Board of Commissioners is the final authority of most matters related to managing the government. Our Town Board employs a Town Manager to oversee the day-to-day operations of the Town.
Where is the Ayden planning department located?
The offices are located in the former Ayden High School at… The Ayden Planning Department is responsible for administering land use regulations throughout the town’s planning and development regulation jurisdiction. Planning staff are available to answer zoning questions related to use…
Is Ayden a good place to live?
“A great place to visit, a better place to live.” The Town of Ayden encompasses over 3 square miles and is home to over 5,000 residents. We are part of the Greenville Metropolitan Area and is the third-largest municipality in Pitt County, whose population is over 177,000.