A Guide to Paying Your Water Bill in Little Elm, TX

Living in Little Elm, TX comes with a lot of perks – beautiful lakeside views a thriving local community, and proximity to the DFW metroplex. It also comes with the responsibility of paying your monthly water bill to the Town of Little Elm Utility Billing department.

It is important to pay your water bill, but it doesn’t have to be a pain. You can find out everything you need to know about how to pay for water in Little Elm in this complete guide.

Overview of Little Elm Water Billing

The Town of Little Elm provides water service to residents and businesses located within the town limits. The Utility Billing department is responsible for water billing and collections.

Water rates are based on your monthly water usage, measured in gallons The more water you use, the higher your bill. Rates are set by Little Elm Town Council and typically increase moderately year to year

Bills are mailed out monthly and are due 21 days after the bill date. You are responsible for paying by the due date to avoid penalties.

Ways to Pay Your Water Bill

Little Elm offers flexible options for paying your water bill:

Online – Pay via the customer portal anytime using credit/debit card or e-check.
By Phone – Call the automated payment system at 1-833-343-4844.
In Person – Visit Town Hall at 100 W Eldorado Pkwy to pay by cash, check or money order.
By Mail – Send a check or money order to PO Box 860, Little Elm, TX 75068.
Drop Box – Use the drop box behind Town Hall after hours.
Auto Draft – Set up monthly payments from your bank account.

There are no service fees for paying by cash, check, money order, or bank draft. Credit/debit payments do have a convenience fee.

Setting Up an Online Account

To pay your bill online, you’ll first need to set up an account on the customer portal:

Click “Create an Account”
Enter your account number and email address
Create a password
Accept the terms and conditions

Once your account is created, you can log in anytime to view your balance, make a payment, and manage account details.

Payment Assistance Programs

If you are having trouble paying your water bill, Little Elm offers assistance:

Payment arrangements – Set up a payment plan for overdue balances.
Extended due dates – Request a due date extension if needed.
Leak adjustments – Receive a credit if you have a qualifying water leak.
Low-income assistance – Discounts are available for qualifying households.

Contact the Utility Billing department to discuss your situation and eligibility for assistance.

Avoid Late Fees and Disconnection

To avoid penalties, make sure to pay your water bill by the due date printed on your statement. Here are important deadlines:

Due Date – Payment must be received by this date to avoid a 10% late fee.
Past Due Date – A final bill notice is sent if not paid by this date.
Disconnect Date – Water service may be disconnected if the bill remains unpaid.
Reconnect Fee – A $50 fee is charged to restore service after disconnection.

Avoid fees and interruptions by paying on time every month. Set up reminders to help stay on track.

Account Management Tips

Managing your water account wisely will help ensure accurate billing and prevent issues:

Update your contact info if you move or change phone numbers.
Review bills monthly and report any discrepancies immediately.
Track your usage habits to understand what drives costs.
Install an irrigation meter if you have an in-ground sprinkler system.
Comparison shop water rates if moving between providers.
Set up alerts to get notified about leaks, high usage, and outages.

Proactive account management will lead to better understanding of your water costs.

Water Services Provided by Little Elm

In addition to water delivery, Little Elm Utility Billing also handles these services:

Wastewater treatment
Water meter installations
Fire hydrant maintenance
Water quality testing
Backflow preventions
Water tap permits

The revenues collected from water bills help fund operating and improving these critical services.

Investing in the Future

The money paid by customers for water bills goes right back into Little Elm’s water system. Current projects include:

Water plant expansions
Water line replacements
Storage tank rehabilitation
Meter upgrades
Pump station improvements

These infrastructure investments ensure high quality and reliable water for years to come.

Little Elm Utility Billing Contact

For any questions about your water service, billing, payments or account, contact Little Elm Utility Billing:

Call 214-975-0480, Monday-Friday, 8 AM to 5 PM

Visit www.littleelm.org/billing

Email [email protected]

Little Elm wants to make paying your water bill smooth and simple. Follow this guide to stay informed, avoid late fees, and manage your account. The town is dedicated to providing excellent service and value to our water customers. Drink up Little Elm!

Do you want to transfer service from a current Little Elm account to a new location in Little Elm? The fee is $15; your current account must be in good standing. The final bill payment at the original residence remains the customer’s responsibility.

Automatic courtesy telephone notifications with important account information will be relayed using the phone numbers listed on your account. To update your telephone numbers or opt-out of receiving telephone notifications, dont hesitate to contact us at 214-975-0480 or Utility Billing.

Disconnection of Service

Customers moving from the Town of Little Elm must call a customer service representative at 214-975-0480. The final bill will have the deposit applied to it. Accounts with a credit balance will have checks mailed within two weeks after the final statement; however, accounts with credit balances are not mailed automatically. Please give the customer service representative a forwarding address when disconnecting your service.

Bank Draft Authorization Form (PDF) Application to automate utility bill payments by bank draft.
Water Leak Adjustment Request Form (PDF) Application requesting a review of a utility account. Complete the front side of the form and include all required documentation before submitting it for consideration.
Higher Water Consumption Troubleshooting Tips (PDF) Helpful tips regarding water consumption.

Town of Little Elm Virtual Town Hall

FAQ

Who provides electricity in Little Elm?

Energy Companies in Little Elm	Phone Number
Flagship Power	866-747-7111
Frontier Utilities	866-280-3131
Gexa Energy	888-688-8460
Green Mountain	866-983-4770

Where does Little Elm get their water?

The Town of Little Elm purchases water from North Texas Municipal Water District. The water is drawn from surface water sources including Lake Lavon, Texoma and Cooper.

What county is Little Elm in?

Denton County

It a post office was established at Little Elm, Denton County, on August 2, 1852.

Where do I pay my water bill in Rock Island?

Payment Drop Box A drop box located at Third Avenue and 16th Street is available for deposit of payment made by check, 24 hours a day, seven days a week.