Paying your utility bills on time every month is essential to avoid any service disruption. The Town of Windsor offers convenient online payment options to pay your water, sewer, garbage and other utility bills instantly without visiting the Town office.
In this comprehensive guide, we will walk through the different methods to pay your Town of Windsor utility bills online via the payment portal or website.
Overview of Windsor Utility Billing
The Town of Windsor provides water, sewer and garbage collection services to residents and businesses located within the Town limits
Utility billing services are handled by the Administrative Services Department. They are responsible for meter reading bill generation, payment processing and account management for thousands of utility customers.
You can pay your utility bills online 24/7 without having to wait in line at the Town office. It’s quick and easy.
Benefits of Paying Bills Online
Here are some major advantages of paying your Town of Windsor utility bills online:
- Convenience – Pay anytime, anywhere in minutes via desktop, smartphone or tablet
- Avoid Late Fees – Online payments are posted instantly, helping avoid penalties
- Payment Receipts – Get instant email receipts for your records
- Auto-Pay – Set up recurring payments from bank account or card
- Paperless Billing – Reduce clutter and waste by going paperless
- Mobile Pay – Pay via text messages or mobile apps on-the-go
- Security – Secure socket layer (SSL) encryption protects your data
How to Pay Town of Windsor Utility Bills Online
The Town offers multiple options to pay your bills online fast and easily.
Option 1: Pay via Town Website
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Go to the Town’s online bill pay website: https://windsorgov.com/642/Online-Payments
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Click on “Online Bill Pay” button. This will redirect you to the payment portal.
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Enter your 10-digit utility account number without dashes
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Select payment amount and date. Click “Add to Basket”.
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Enter credit/debit card or bank account information and submit payment.
Option 2: Pay via Utility Billing Website
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Visit Utility Billing page: https://www.townofwindsor.com/98/Utility-Billing
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Click on “Pay Your Bill Online” button.
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Login using your account number and password or pay as a guest.
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Choose account, enter amount and proceed to payment.
Option 3: Pay via Text Message
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Text “PAYNOW” to 1-707-476-1350
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Follow prompts to enter account number, amount and make payment via text.
Option 4: Pay via Mobile App
- Download the Town’s mobile app and login using your account credentials.
- Select your account, enter amount, and pay via app.
Tips for Smooth Online Payments
Follow these tips for a fast and hassle-free bill payment experience:
- Have your paper bill handy to enter correct amounts.
- Double check account number before submitting payment to avoid errors.
- Allow 2-3 business days for online payments to reflect on your account.
- Opt for paperless billing and auto-pay to streamline payments.
- Contact Town utility billing staff if any payment issues arise.
- Setup reminders for bill due dates on your calendar or phone.
- Avoid using public WiFi or devices for bill pay – use your personal device instead.
Frequently Asked Questions
Below are some common online bill pay FAQs:
Q: Is there any fee to pay utility bills online?
A: No, the Town does not charge any fee for online payments.
Q: What cards/payment modes can I use?
A: Accepted payment modes are credit card, debit card, eCheck, Apple Pay, Google Pay, PayPal etc.
Q: When will online payment reflect in my account?
A: Online payments are typically posted to your account within 1-2 business days.
Q: What if my online payment fails or is declined?
A: Please retry the transaction. If it fails again, contact the utility billing department for help.
Q: Can I set up recurring automatic payments?
A: Yes, you can schedule automatic payments from your bank account or card within the online portal.
Paying in Person at Town of Windsor Office
While online payment is the preferred method, you can also pay your utility bills in person at:
Town of Windsor Administrative Services
9291 Old Redwood Highway
Windsor, CA 95492
In-person payments can be made Monday to Thursday from 8:00 AM to 5:00 PM by cash, check or credit/debit card. You may have to wait in queues depending on volumes.
Ensure your payment is made several days before the due date to account for processing time. Carry your latest bill when visiting the office.
Conclusion
Mail-in or Drop-Box Payments
Return your payment and billing statement in the envelope that comes with your bill. A 24/7 utility bill payment drop-box is located on the west side of 301 Walnut Street. Payments are collected weekdays at 5pm. Make checks payable to Town of Windsor. Please do not mail or drop off cash. Cash payments can be made Monday-Friday, 8am-5pm at the Customer Service office in Town Hall, located at 301 Walnut Street.
Cash, check, money order, credit and debit cards are accepted at the Customer Service office inside Town Hall, located at 301 Walnut Street. Office hours are 8 a.m. – 5 p.m., Monday through Friday, excluding holidays.
If you are having problems keeping up with payments, there may be community resources available to help. If you are having trouble paying your bill, call 970-674-2400 before the 20th of the month.
- Customer Service 301 Walnut St. Windsor, CO 80550Ph: 970-674-2400 Fx: 970-674-2456Office Hours Monday – Friday 8 a.m. – 5 p.m.
Online Bill Pay
Visit our Invoice Cloud site to pay your bill online.
Questions About Your Bill
Call us at 970-674-2400.
Report It
For after-hour water line leaks/water main breaks, call 970-674-5415.