How to Pay Your Tullahoma Utilities Bill

Tullahoma Utilities Authority (TUA) provides electric, water, wastewater, TV, internet, and phone services to residents and businesses in Tullahoma, Tennessee. As a TUA customer, you receive monthly bills for the services you utilize. Paying your TUA bill by the due date prevents service interruptions. This guide explains the most convenient ways to pay your Tullahoma Utilities bill.

Review Monthly TUA Bill

TUA bills for all active services each month Check your bill when received to verify the charges are correct based on your usage Important dates, like when payment is due, appear on your bill.

For residential customers TUA bills are typically due within 15 days. Due dates for commercial accounts can vary. Contact TUA immediately about any billing errors so they can be fixed before payment is due.

Understand Payment Options

TUA offers several payment methods to easily pay your utility bill on time:

• Online – Pay through TUA’s online bill pay system by e-check or card.

• Phone – Call the automated phone payment line at 931-455-4515.

• Mail – Detach and mail the payment stub from your paper bill.

• Drive-Up – Drop off check/money order payments at the drive-up window.

• In Person – Visit the TUA office and pay with cash, check or card.

• Auto Pay – Sign up for monthly automatic payments from your bank account.

Choose the most convenient payment option each month to pay your TUA bill before the due date.

Pay Your TUA Bill Online

The fastest way to pay your monthly TUA bill is through the online bill pay system. You can pay anytime from your computer or mobile device.

First, register for an online account using your TUA account number. Store your payment information securely for future transactions.

The online system accepts Visa, Mastercard, Discover, American Express cards and electronic checks with no fee. You receive email confirmation when your payment is processed.

Pay by Phone

Call 931-455-4515 to access the automated phone payment system. Follow the prompts to enter your TUA account number and make a payment by debit/credit card or electronic check.

At the end of the call, you will receive a confirmation number for your payment transaction. Phone payments must be completed by 7:00 pm for same-day credit.

Mail In Your Payment

To pay by mail, fill out the payment stub attached to your paper TUA bill. Indicate the payment amount and mail the stub and check/money order in the return envelope provided before the due date.

Make checks payable to Tullahoma Utilities Authority. Allow 5 mailing days for mailed payments to be received and avoid late fees. Do not mail cash payments.

Use the Drive-Up Window

For in-person payments, TUA has a convenient drive-up window outside its office at:

901 South Jackson Street
Tullahoma, TN 37388

Drive up during office hours (Mon-Fri 7:30am-4:30pm) and hand your payment to the attendant. Let them know you are there to pay your TUA bill. They accept cash, checks, money orders, and card payments.

Pay at TUA’s Office

You can also pay your TUA bill inside the office lobby. Bring your bill and preferred payment method – cash, check, money order, or card. Get in line to pay your bill at the Customer Service desk.

The TUA office is open Monday-Friday from 7:30am-4:30pm, excluding major holidays. Payments must be completed by 4:25pm for same-day credit.

Enroll in Automatic Bill Pay

For hassle-free payments each month, enroll in TUA’s automatic bill pay program. This automatically deducts your monthly bill amount from your chosen bank account on the due date.

To enroll, complete TUA’s auto pay authorization form online or in the office. Provide your TUA account number, bank account/routing details, and signature. You still receive a monthly bill for your records while your payment is debited automatically on the due date.

Avoid Late Fees and Disconnection

If unable to pay your TUA bill by the due date, a 10% late fee applies. Accounts more than 30 days past due risk disconnection.

Contact TUA immediately if you expect payment issues so they can explain bill assistance options before service is interrupted. Disconnected services require full past due payment and a reconnection fee to restore.

Payment Assistance Programs

If facing financial hardship, TUA partners with local organizations to provide bill payment assistance:

• South Cumberland Community Fund – 931-454-5000
• Needline – 931-455-6911

Determine if you qualify for utility bill financial aid by contacting these groups directly and applying. Funding is limited, so apply as early as possible.

Closing Your TUA Account

When moving out, request a final meter reading a few days before your move date. This allows TUA to calculate a final bill. Provide a forwarding address for them to send your final bill and any deposit refunds.

Promptly pay your final TUA bill before your move-out date. Any remaining credit is refunded within 30 days after your final bill is paid.

Contact TUA Customer Service

If you have any billing questions or need help paying on time, TUA’s customer service team can assist:

• Phone: 931-455-4515
• Email: [email protected]
• Office: 901 S Jackson St, Tullahoma, TN

Immediately contact TUA if your bill seems inaccurate or unaffordable. They can explain charges, make payment arrangements, and connect you with bill help programs to avoid service disruptions.