Paying your water bill can feel like a hassle, but it doesn’t have to be! United Water NJ has made paying your bill quick and easy through several convenient options. In this article, I’ll walk through the different ways you can pay your United Water NJ bill and highlight tips for streamlining the process.
Online Account Management through MyWater
There is an online customer portal called MyWater that makes it easy to pay your United Water NJ bill. You can see your balance, make one-time payments, set up autopay, and handle paperless billing after making a free account on MyWater.
Paying online through MyWater allows you to skip the stamps and envelopes It also gives you 24/7 account access from your computer or mobile device. Through MyWater, you can
- Make a one-time payment from your bank account for free
- Pay by credit card for a $1.95 transaction fee
- Set up autopay to have your bill paid automatically on its due date
I recommend setting up autopay if you want to eliminate late fees and avoid forgetting to pay your bill. With autopay, you don’t have to think about your water bill – it’s handled for you automatically each month.
Pay By Phone
If you prefer to pay your United Water NJ bill over the phone, you can call 1-855-748-6066. Representatives are available 24/7 to take your payment by credit card or electronic check.
When paying by phone just have your 16-digit account number handy. You can find this on your monthly paper bill or by logging into your MyWater account. There is a $1.95 transaction fee to use this pay by phone service.
Pay By Mail
For customers who still want to pay their bill by check, you can mail in your payments to:
New Jersey American Water
P.O. Box 371331
Pittsburgh, PA 15250-7331
Include your payment stub from your bill to keep things moving quickly. To avoid late fees, mail your payment early because it takes 5 to 7 days to process.
Pay in Person
Some United Water NJ facilities accept walk-in payments. Visit the New Jersey American Water facility at 50 Winfield Scott Plz. , Room 102, City Hall in Elizabeth, NJ. Payments are accepted Monday-Friday from 9am-4pm, excluding holidays.
This location has a drop box where you can leave your payment by cash, check or money order. Credit and debit cards are not accepted on-site.
You can also make an in-person payment at authorized third party locations across New Jersey. United Water NJ has partnered with CheckFreePay to offer expanded payment locations for added convenience.
Before visiting a third party location, I recommend calling ahead to confirm they accept United Water NJ payments and to check if any fees apply. Payment locations and fees vary.
Enroll in eBilling to Go Paperless
Going paperless by enrolling in eBilling can make paying your bill quicker each month. With eBilling, you’ll receive an email notification when your new bill is ready to view. Logging into MyWater, you can view your bill digitally and avoid waiting for a paper bill in the mail.
Reducing paper bills is environmentally friendly and can declutter your home. If you enroll in eBilling, be sure to update your payment method to autopay or pay online each month. Without a paper bill, you’ll need an electronic method set up.
Avoid Late Fees with Reminder Notifications
Don’t let a busy schedule lead to late bill payments. United Water NJ offers both email and SMS text notifications to remind you when your bill is due. You can select your preference for billing reminders through your MyWater account.
Getting an email or text notification can prompt you to pay your bill on time. Late fees start at 1.5% per month, so those reminders are worth utilizing. You can also receive notifications for high usage alerts, service interruptions, and other account updates.
Receive Your Bill in Alternate Formats
For customers who are visually impaired, United Water NJ can provide your monthly bill in a more accessible format. By request, you can have your bill sent in:
- Braille
- Large print
- Audio file
Contact customer support to set up an alternate bill format. You’ll continue receiving your standard bill while also getting the accessible version 7-10 days later. Removing barriers makes billing easier for all customers.
Add an Authorized Third Party
If you prefer having someone else view and pay your water bill, United Water NJ allows you to authorize a third party. This could be a relative, trustee or social service organization that handles bills on your behalf.
To authorize a third party, call or login to MyWater. United Water NJ will send copies of your bill and all related notices to that designated person. However, you remain fully responsible for payment of your water service charges.
Breaking Down How to Read Your Water Bill
Managing your United Water NJ account also means understanding your monthly bill charges. Your bill breakdown includes:
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Service Charges: The costs for your water service based on your meter size and consumption. This covers water treatment, delivery, customer service and infrastructure.
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Usage Charge: The amount billed based on the units of water you consumed that billing period. The rate per unit depends on your water system.
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Sewer Charges: If you receive wastewater treatment from United Water NJ, this covers sewer system upkeep and treatment costs.
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Service Fees: Any additional charges like late fees, connection fees or fire service charges for that particular billing cycle.
Closely reviewing the billing breakdown on your monthly statement can help you understand where your charges originate. Don’t hesitate to contact customer support with any bill-related questions.
Seek Out Customer Assistance Programs
If you’re experiencing financial hardship and struggling to pay your water bill, United Water NJ offers customer assistance programs. Based on eligibility, you may qualify for:
- Payment arrangements or extensions
- Bill discount programs
- Arrearage forgiveness
Contact United Water NJ to learn about available assistance programs in your service area. Providing help for customers in need is important for ensuring uninterrupted water access.
In Summary
