As a resident of the Village of Rantoul, you likely receive regular bills for utilities and other municipal services. While essential, paying these recurring bills can feel burdensome. Fortunately, Rantoul offers an online bill pay system to simplify payments and put you in control. Read on to learn how online bill pay makes life easier for Rantoul residents.
Juggling Multiple Household Bills
From monthly utilities to annual registration renewals, Rantoul residents receive bills from various village departments. On top of municipal bills, households juggle expenses like mortgages, car payments, insurance, and more. It’s a lot to keep track of!
Many families still pay bills the old fashioned way – with checks mailed in envelopes. This tedious process requires managing due dates on a calendar, finding stamps, and tracking whether payments arrived. There’s plenty of room for error.
Benefits of Online Bill Pay
Rantoul’s online payment portal modernizes bill payment. Residents can view balances make one-time payments or set up automatic payments. Online bill pay offers many advantages, including
- 24/7 access – Pay anytime, no waiting on hold.
- Payment tracking – See payment history and confirmations.
- Auto-pay – Set and forget recurring payments.
- Paperless – Go green with emailed billing.
- Mobile friendly – Pay on your smartphone or tablet.
- Card storage – Securely save payment info for faster checkout.
- Fee avoidance – No processing fees from third parties.
With these features, online payments take seconds versus the hassle of conventional mail.
Make One-Time Payments
For infrequent or one-off bills, Rantoul residents can make individual payments as needed. The portal allows paying by credit/debit card, bank account, or e-check.
After entering your village account number, select the amount due and submit payment. The site will email a confirmation with transaction details and a receipt number. Payments generally process within 1-2 business days.
Making one-time payments online beats purchasing money orders or stamps. Sign up to pay occasional bills in just a few clicks.
Automate With AutoPay
Recurring bills like utilities and registration renewals are perfect for auto-pay. This feature sets up scheduled payments directly from your stored payment method.
After entering your account number, choose the payment frequency – monthly, quarterly, etc. Pick the payment date, provide card or bank account details, and turn on auto-pay. The system handles the rest!
With autopay enabled, you’ll receive advance email reminders before the payment date. Your balance gets paid automatically on schedule.
Lifting the burden of routine payments helps households stay organized. Auto-pay avoids late fees and service interruptions from forgetting a bill.
Receive Electronic Statements
Tired of paper clutter from mailed utility bills and notices? Rantoul’s online portal allows residents to opt into paperless billing.
With e-billing enabled, the system emails monthly statements and village notices rather than mailing them. Electronic documents make it easy to track past bills and forward records to your accountant. No more fishing through filing cabinets for financial records!
Going paperless reduces environmental impact as well. If enough residents go green, the village will mail significantly less paper.
Monitor Payment History
Rantoul’s payment portal stores your complete billing history in one place. Residents can log in anytime to:
- Review account details
- Access 18 months of statements
- Verify payment receipts
- Check pending payments
- View balance history
With all your records online, there’s no need to retain paper copies or contact the village for past statements. Payment tracking brings peace of mind that bills are paid accurately and on time.
Security Measures Provide Protection
Rest assured your data is safe when paying online. Rantoul leverages encryption, firewalls, and other security best practices to protect against fraud. No payment details are ever stored without your permission.
For added security, enable two-factor authentication when you log in. This requires entering a unique one-time code from your mobile device in addition to your password. 2FA prevents unauthorized access to your account.
Rantoul strictly adheres to PCI compliance standards for secure online transactions. Don’t hesitate to pay bills electronically.
Personalized Support Is Available
Despite the conveniences of technology, you may still have questions when managing bills. Rantoul’s utility billing staff provides exceptional personalized support.
Start with their comprehensive FAQs and how-to articles for self-service help. For account-specific issues, chat live on the portal or call their billing office. Friendly representatives can walk you through any payment issues.
Don’t let bills back up due to confusion or technical difficulties. Rantoul’s team is ready to assist residents however needed.
Simplify Payments with Online Bill Pay
Rantoul’s online payment system offers a modern way to manage household bills. Skip the headaches of making manual payments each month. Sign up to access convenient features like:
- One-time and auto-pay options
- Complete payment history
- Paperless e-billing
- Mobile phone access
- Live support
Take control of your finances. Simplify bill payment to the Village of Rantoul with user-friendly online tools.
Disconnection of Service for Nonpayment
A disconnection of service will occur 15 – 20 days from the due date of the bill. A disconnection notice will be sent out with a current bill, providing a date of disconnect. If payment or agreement is not made on the account by the date of the disconnection notice, the service will be terminated the following day.
A $50 reconnection fee will need to be paid along with the past due balance for service to be reconnected.
If service is disconnected a following time, an additional deposit will be required on the account.
No reconnections are performed after 4:00 pm. Payment received after 4:00 pm will be reconnected the following business day. All reconnections are done between the hours of 1:00 pm and 4:00 pm, regardless of the time payment was received. No exceptions.
A medical form must be completed and signed by your doctor every 30 days. The doctor must state that it is life threatening, it will not be accepted without that stated. If this is to get service reconnected and a payment will not be received immediately, a limiter will be placed on the meter to allow enough power to operate the medical devices, the limiter will not be removed until the full past due balance is paid along with a $50 service fee to remove the limiter. If the past due is not paid within 30 days of the date on the medical, the limiter will be removed and service disconnected until the account is brought up to date with payment. This medical can be faxed back to our office at (217) 892-6872. This is the customers responsibility to make sure the Customer Service office will accept this medical.
Regional Planning Commission of Champaign County will assist customers by pledging payment on the account. Customers can call (217) 384-1226 to inquire about the program and the guidelines for qualifications.
- Cash, check, money order, or debit / credit card
There is a drive-thru located on the south side of our building for drop of payments and an after hours box is available. Payments may be mailed to:
You can pay your utility bills automatically each month from either a checking or savings account. Simply create an account on our online portal and setup recurring payments.
Request Termination of Service
Please contact our office by phone or email to request a termination of service, please allow 24 hours for request to be processed. If emailing your request please include date of termination, forwarding address, and contact phone number. You will receive a confirmation email confirming your request.
A meter reader from the Public Works Department will read the meters once a month. The read date is based on billing area. The readings are then sent to the Utility Billing Office where a report is ran to flag any questionable readings, a work order will be issued to reread the meters and correct readings if needed. A billing update is then done to process the bills, they are then printed and sent to the post office immediately. Bills are due 20 days from the print date.
If you do not receive a bill please call our office or email us, requesting a copy of your bill.
The due date will appear on each billing statement, there will be a two-day grace period from the due date before any late fees are accessed on the account. Contact our office immediately if there is a dispute in your billing statement. A work order may be issued to recheck the meters and will be returned to our office usually in one or two business days.
If a meter is estimated due to not having access to the meters, the customer can call or email our office with the correct readings, they will be entered on your account according to the billing dates. Please make sure to include name on the account, address, and a contact number.
Agreements can now be done online. By doing an online agreement, make sure all the information is correct. Online agreements will only be accepted until 10 P.M. on the date of the disconnection notice, a confirmation of the agreement will be given to the customer, however, this does not mean that the agreement will be accepted. Customer Service has the final say in accepting the online agreement and you will be notified as soon as possible with an acceptable agreement. There are 3 separate billing cycles, 1st cycle will be extended to the 5th of the month, 2nd cycle will be the 15th of the month, and 3rd cycle will be the 25th of the month. If you are not sure of your extension date, please locate your cycle and route information, or contact Customer Service at (217) 893-1661 ext 1. An agreement can also be signed by coming into the office by the date of the disconnection notice.
The past due amount will only be extended to the due date of the current bill, no exceptions. Signing an agreement requires full payment of the past due by the required date, if payment is not received in full, the service will be disconnected the following day promptly at 8:00 am.
Our Town Rantoul: Village of Rantoul
What is the village of Rantoul utilities?
The Village of Rantoul Utilities, a public community water system under the Village Department of Public Works, provides water for about 13,000 residents living in the area of Rantoul, Illinois.
What information does the village of Rantoul offer online?
The Village of Rantoul offers comprehensive public information online for all board meetings and study sessions. Below you will find live-streaming video from Rantoul’s Board Room during the regularly scheduled public board meetings.
What rebates does the village of Rantoul offer?
Information regarding the Village of Rantoul’s energy rebate plans: – Central Air Conditioner Rebate Program – EV Charging Station Rebate Program – Smart Thermostat Rebate Program