Paying your water bill online is a convenient option offered by many utility management companies like Water Utility Management In this comprehensive guide, I’ll walk through everything you need to know about setting up and using Water Utility Management’s online bill pay system.
Overview of Water Utility Management
Water Utility Management is a utility management company that operates water and wastewater systems across the state of Georgia. They service various municipalities, counties, associations, and private entities.
Some key facts about Water Utility Management:
- Provides water and sewer services to over 15,000 customers
- Manages systems in over 15 counties in Georgia
- Offers online account access and bill pay
- Based in Savannah, GA
Benefits of Paying Your Water Bill Online
Paying your water bill through Water Utility Management’s online portal offers several advantages
-
Convenience Pay anytime, anywhere with an internet connection Avoid mailing payments
-
Payment tracking: View payment history and confirm when payments are processed.
-
Avoid late fees: Set up automatic payments to never miss a due date.
-
Paperless billing: Go green by opting into e-bills instead of mailed paper statements.
-
Account management: Update account info, set communication preferences, and more.
How Online Bill Pay Works
Paying your water bill online with Water Utility Management is simple:
-
Log into the online portal with your account credentials.
-
Select the “Pay Bill” feature and enter your payment details.
-
Choose a payment method like credit card, debit card, or e-check.
-
Schedule one-time or recurring automatic payments.
-
Receive confirmation when the payment is submitted.
-
Your account balance is updated when the payment is processed in 1-3 business days.
Step 1: Register for an Online Account
Before you can pay your water bill online, you need to register for the customer portal:
-
Visit the Water Utility Management website.
-
Click on “Customer Portal” in the top menu.
-
Select “Sign Up” under the login fields.
-
Enter your account number, account holder information, and contact details.
-
Create a username and password.
-
Agree to the terms of use and submit registration.
Step 2: Setup Online Bill Pay
Once registered, you can enable online bill payment:
-
Login to the customer portal with your new credentials.
-
Locate and click the “Pay Bill” or “Make Payment” button.
-
Choose to pay the full balance or enter a custom amount.
-
Select a payment method and enter details like card number.
-
Review payment info to ensure accuracy before submitting.
-
Confirmation message displays upon successful submission.
Step 3: Pay Your Water Bill
When your water bill is due, here are the steps to pay online:
-
Log into your Water Utility Management customer account.
-
Navigate to the payments page and click “Pay Bill”.
-
Review amount due and due date, edit if needed.
-
Select payment method like credit card or bank account.
-
authorize payment after verifying details.
-
Print or save digital receipt as confirmation.
Payment Methods Available
You can pay your online water bill with Water Utility Management using:
-
Credit Cards – Visa, Mastercard, Discover, American Express
-
Debit Cards – Process as credit for most major card networks
-
eChecks – Free to enroll and saves payment info for future use
-
AutoPay – Set up recurring payments from chosen account
Note there are no fees for eChecks, but credit/debit cards incur a processing fee around 3%. Avoid paper checks or cash payments for fastest processing.
Tips for Managing Online Bill Pay
Follow these tips for a smooth billing and payment process:
-
Go paperless by enrolling in eBills to get statements electronically.
-
Review statements promptly to catch any unusual activity.
-
Schedule payments at least 5 days before your due date.
-
Set payment reminders to avoid forgetting due dates.
-
Update any changed bank/card details to avoid declined payments.
-
Contact customer service with any bill questions before the due date.
Troubleshooting Payment Issues
Some common online payment issues and solutions:
Problem: Payment declined
Solutions: Verify card details are correct, check for sufficient funds, call issuer to remove holds.
Problem: Payment posted as late fee
Solutions: Schedule 4-5 days before due date, check auto-pay settings, contact support.
Problem: Incorrect amount paid
Solutions: Double check amount before submitting, review portal for issues, cancel/correct as needed.
Problem: Wrong account debited
Solutions: Update billing details, notify company to reverse charge, submit corrected payment.
Saving Money on Your Water Bill
Along with paying your bill online, here are some tips to reduce your monthly water expenses:
-
Fix any leaky faucets and running toilets to prevent wasted water usage.
-
Install high-efficiency aerators and showerheads.
-
Run full loads in dishwashers and washing machines.
-
Shorten showers and turn off water when brushing teeth or shaving.
-
Water outdoors early morning or late evening to minimize evaporation.
-
Choose drought-resistant plants for landscaping.
-
Track usage on your account portal to identify savings opportunities.
Explore Other Online Account Features
In addition to online bill pay, the Water Utility Management customer portal offers other convenient features:
-
View account balance and payment history.
-
Sign up for paperless billing and manage account notifications.
-
Submit customer service requests like service activation or shutoff.
-
Set up automatic payments to avoid late fees.
-
Update personal contact information or billing details.
-
Monitor water usage and sewer charges.
Closing Thoughts
Paying your water bill online is a simple, secure process with Water Utility Management’s billing portal. Setup only takes minutes for convenient account management and automatic payments 24/7. Just monitor your balance regularly and review bills for accuracy. Reach out to customer service with any questions before your due date. Take advantage of the savings from paperless billing and water conservation tips too. With a few easy steps, you’ll be expertly managing your water account online.
e-Billing Enrollment
Stay on top of your water bill by enrolling for e-Billing! E-Billing allows you to receive your water bill by email each new billing cycle. You can even opt-out of receiving a paper statement and help WUM GO GREEN! Follow these steps to get your account enrolled for e-Billing:
· Click HERE to log into or register for our new customer portal.
· Click on “Contact preferences” on the left side of the screen.
· Under the account address where it shows “Sign up for e-billing”, click the email button and then enter and confirm your email address.
*KEEP THE “MAIL PAPER COPY” BUTTON UNCHECKED TO STOP RECEIVING A PAPER BILL.*
Once enrolled, make sure you add the recommended email addresses listed on the enrollment screen to your email contacts list. Once you’ve enrolled, you will start receiving your bill by email with your next bill. Thank you for helping WUM reduce its carbon footprint!
Autopay Enrollment
Let’s face it, you have better things to do than think about your water bill. With Auto Pay, you can schedule your own recurring payment each month you have a balance due and give yourself peace of mind that your bill will be paid if the funds are available. Follow these steps to schedule your own Auto Pay:
· Click HERE to log into or register for our new customer portal.
· Click on “Enroll in auto pay” towards the top-center of the screen.
· Click on the “Enroll” button to the right of the account information.
· Securely store your preferred payment method.
· Click “Enroll now”.
Once enrolled you will receive a confirmation that your account has been enrolled for Auto Pay. It is still your responsibility to confirm your payment is made by the due date.
Water Utility Management | Project Management
Should you use auto pay for Your Water Bill?
Let’s face it, you have better things to do than think about your water bill. With Auto Pay, you can schedule your own recurring payment each month you have a balance due and give yourself peace of mind that your bill will be paid if the funds are available.
How do I make a WUM utility bill payment?
There are multiple ways to make a WUM utility bill payment. We offer several options to meet the needs of our customers, including eBilling and autopay. We are here to answer any questions you may have, please feel free to email us at [email protected] or call our office for more information at (912) 352-9339.
Who is water utility management?
Water Utility Management serves over 26,000 households in Georgia. It’s our mission to provide customers with safe, reliable Drinking Water and Wastewater services, with an outstanding customer experience. Bill Higher Than Normal? Download our Leak Check document for more information on checking for household leaks.
How do I pay my water bill & access my DWSD account?
You can pay your water bill and access your Detroit Water and Sewerage Department (DWSD) account on our Customer Portal. On the portal you can: View your current bill and billing history; Make or schedule a payment; Enroll in auto-pay; Enter a payment arrangement; or See and track your water usage.