Having access to clean, reliable water and sewer services is essential but it comes at a cost. Paying your water bill in Wichita KS is necessary to avoid service disruption and additional fees. This comprehensive guide will provide all the details on how to pay your water bill, manage your account, understand rates and fees, and access billing help.
We will cover topics like
- Payment options and methods accepted
- Instructions for paying online
- Setting up autopay
- Understanding your water usage and charges
- Payment assistance programs
- Penalties for late payments
- FAQs on billing and payments
Follow these tips to easily pay your Wichita water bill every month
Online Payment Options
The easiest way to pay your water bill in Wichita is online through the City of Wichita website. You can either make one-time payments or set up recurring automatic payments.
To pay online:
- Go to link.wichita.gov and login or register for an account.
- Select “Pay Bill” and choose a one-time or recurring payment option.
- Enter your payment details and submit.
Accepted online payment methods include credit/debit cards, checking accounts, and PayPal.
Pay by Phone, Mail or In-Person
If you prefer not to pay online, Wichita offers other payment options:
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By phone – Call 316-265-1300 and follow prompts to make a payment using automated system or speak with an agent.
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By mail – Send your payment stub and a check or money order to City Hall at 455 N Main St, Wichita, KS 67202.
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In-person – Visit the City Hall drop box or walk-in payment counter from 8am-5pm weekdays.
Cash payments are only accepted in-person. Keep your payment receipt as proof of payment.
Setting Up Autopay for Water Bill
For hands-free bill payment, you can enable automated payments through the online account portal. Your water bill will be paid from your chosen payment method each month.
To set up autopay:
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Login to your account on link.wichita.gov.
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Under “My Account”, select “Manage AutoPay”.
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Enter your preferred payment details and confirm.
Your water bill will now be paid automatically on the due date monthly.
Understanding Your Water Usage and Billing
When you receive your monthly water bill, it details your water consumption and billing charges. Here are the key elements:
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Service period – Days covered by the current bill.
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Previous balance – Any past due balance from prior billing cycles.
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Water usage – Total gallons used based on meter readings.
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Sewer charges – Based on your water consumption.
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Fees – Stormwater, meter, infrastructure fees, etc.
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Taxes – Sales tax added per Wichita regulations.
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Total current charges – Full balance due for current billing cycle.
Monitoring your usage can help detect leaks and avoid higher than expected bills. Compare usage month-to-month.
Payment Assistance Programs
If you are unable to pay your water bill in Wichita, assistance programs are available based on eligibility:
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Payment arrangements -extended due dates or installment plans.
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Balance forgiveness – for qualified low-income households.
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LIEAP – Provides bill payment aid for heating and cooling bills.
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Project Deserve – Helps pay water bills for seniors/disabled individuals.
Contact customer service to learn more about these bill payment assistance options.
Penalties for Late Water Bill Payments
To avoid penalties, pay your water bill by the due date printed on your statement. Late fees include:
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10% penalty fee if not paid by due date.
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Additional 2% penalty fee if still unpaid after 15 days.
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Shut off notice issued after 60+ days unpaid.
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$50 fee to resume service after shut off.
Making payments on time is key to avoiding these extra charges.
Frequently Asked Questions
Answers to common bill payment questions in Wichita:
How often are water bills issued? Bills are sent monthly. You can choose a preferred bill date.
What if I’m moving? Update your service address or close your account through your online portal.
Where do I update my payment method? Login online and edit under “My Profile”.
What if I see an error on my bill? Contact customer service to dispute unusual charges.
How do I check my balance? Login to your account anytime for real-time balance details.
Paying your water bill ensures ongoing service delivery to your home or business. Use this guide to easily understand your charges and pay on time every month.
