The Easiest Way to Pay Your SAWS Bill – By Phone

Paying your SAWS water bill each month is an essential task for every customer in San Antonio. But trekking to a payment center or writing and mailing a check can be inconvenient. The good news is that SAWS offers an incredibly easy bill pay option – pay by phone! In this article, we’ll walk through everything you need to know about paying your SAWS bill by phone.

Overview of SAWS Bill Pay by Phone

SAWS offers customers the option to pay their water bill over the phone by calling 210-704-SAWS (7297). When you call, an automated system will guide you through the simple payment process. All you need is your SAWS account number, service ZIP code, phone number, and a PIN code you create.

Paying by phone is available 24/7, so you can take care of your bill on your schedule SAWS accepts payment from checking/savings accounts and major credit/debit cards when you pay by phone It’s just as secure as paying online.

This convenient pay by phone system lets you skip the trip to a payment center or buying stamps. You can take care of your SAWS bill from the comfort of home in just a few quick minutes!

Benefits of Paying Your SAWS Bill by Phone

Paying your SAWS bill by phone offers many benefits:

  • It’s fast – The automated system is quick and easy to use. Payments can be made in just a few minutes once you enter the required information.

  • Available 24/7 – You can pay your bill whenever it’s convenient for you, day or night. The pay by phone system is always available.

  • Multiple payment options – SAWS accepts both credit/debit cards and electronic checks over the automated phone system.

  • Saves time – No more writing checks or driving to a payment center. Just call and pay!

  • Secure payment process – Paying by phone is just as safe and secure as any other payment method.

  • Receipt provided – You’ll be given a confirmation number after the payment is processed that serves as your receipt.

  • Avoid late fees – Paying on time avoids costly late payment fees. And you can pay anytime before the due date.

As you can see, SAWS bill pay by phone provides an easy, fast, and secure way to take care of your bill.

Step-by-Step Guide to Paying Your SAWS Bill by Phone

Ready to give the SAWS pay by phone system a try? Follow these steps:

  1. Have your account info ready – You’ll need your 12-digit SAWS account number, service ZIP code, and phone number on the account.

  2. Call 210-704-SAWS (7297) – This is the direct SAWS bill pay phone line. Calls are answered 24 hours a day, 7 days a week.

  3. Select your language – Press 1 for English or 2 for Spanish.

  4. Enter account number – Use the automated prompts and your phone keypad to enter your 12-digit SAWS account number.

  5. Enter ZIP code – Enter the 5-digit ZIP code for the service address on your account when prompted.

  6. Enter phone number – Enter your 10-digit phone number associated with your SAWS account.

  7. Create a PIN code – You’ll be asked to create a PIN code for security purposes. It can be up to 8 digits.

  8. Select payment method – Choose whether you want to pay with your checking/savings account or a credit/debit card.

  9. Enter payment info – Provide your account or card number, expiration date, and other required info.

  10. Review payment – The system will review and verify your payment details.

  11. Get confirmation number – After your payment is processed, you’ll receive a confirmation number to serve as your receipt.

And that’s it! By following these steps you can easily pay your SAWS bill over the phone in just a few minutes.

Tips for a Successful First-Time Call

If it’s your first time using the SAWS pay by phone system, keep these tips in mind:

  • Have your recent SAWS bill handy to reference your account number and other details.

  • Pick a PIN code that’s easy to remember but hard to guess. Don’t use obvious numbers like your birthday or address.

  • Pay attention to the automated prompts and follow all instructions carefully.

  • Speak clearly and ensure you enter all numbers correctly, especially account and phone numbers.

  • Complete the call in a quiet place where you can hear the prompts clearly.

  • Jot down your confirmation number for reference and record keeping.

  • If you run into any issues, say “agent” or “representative” to be connected with a live customer service rep.

By being prepared with account details and following instructions closely, your first SAWS pay by phone call will go smoothly!

Answers to Frequently Asked Questions

We know you probably have some questions about how the SAWS bill pay by phone system works. Here we’ll tackle some frequently asked questions:

What payment methods can I use to pay by phone?

SAWS accepts both electronic checks (from checking or savings accounts) and major credit/debit cards when you pay by phone. Options include Visa, MasterCard, Discover, and American Express.

Is there a fee for paying by phone?

If paying by electronic check, there is no fee. However, a convenience fee does apply to credit/debit card payments to cover processing costs.

When can I pay my bill by phone?

The SAWS pay by phone system is available 24 hours a day, 7 days a week, 365 days a year. You can call anytime to pay your bill.

Is the pay by phone system secure?

Yes, the automated phone system uses advanced encryption and security measures to keep your account information safe, just like paying online.

When will my payment be applied to my account?

Payments are typically applied to your SAWS account within an hour of paying by phone.

How do I get a receipt?

After paying, you’ll receive a confirmation number for your records. Your next bill will also show the payment received.

What if I have additional questions?

If the automated system cannot answer your question, you can speak to a live SAWS customer service representative for assistance.

Paying Your SAWS Bill Has Never Been Easier

As you can see, SAWS offers an incredibly fast, easy, and convenient bill payment option with pay by phone. Instead of writing checks or visiting payment centers, you can take care of your water bill from home in just minutes using the automated phone system.

SAWS pay by phone allows you to pay your bill 24/7 and avoid late fees. With just your account details and a PIN code, you can handle this essential task from anywhere. Plus you’ll receive a confirmation number after paying for your records.

So next time your SAWS bill comes due, consider giving the pay by phone system a try. It’s the easiest way to check this monthly task off your to-do list quickly and securely. The phone number again is 210-704-SAWS (7297). Why not give it a test run right now and get familiar with the process before your next bill? Happy paying!

Saws Bill Pay By Phone

Can I pay my water bill by phone with a credit card?

The Water Company does not accept payments via phone. Payments can be made with check or cash in the Company office. Shareholders can also pay online with a credit card using the Quick Pay option which will require their account number and last payment amount made . Please visit our payments page for more options.

Unfortunately, we are unable to send you a new stock certificate. The shareholder(s), would need to obtain a Lost Instrument Bond (LIB), at a charge through an insurance company. LIBs are only insured for 3 years, therefore, the LIB would need to be transferred to a new stock certificate. Complete instructions can be found here.

San Antonio Water Company is on a bi-monthly billing schedule. Bills for residential (domestic) customers are mailed out the first week of the month in January, March, May, July, September and November. All other customers (municipal and miscellaneous) are billed monthly.

A readiness to service (RTS) charge is based on the demand availability determined by your meter size . It is designed to collect revenues to cover operating and maintenance expenses.

The Water Availability Charge (WAC) is a charge based on shares owned. It is designed to recover fixed expenditures that support the “availability” of water. The WAC is applied to each share (or fraction) owned. This charge is applied to both active and dormant shares.

San Antonio Water Company is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, San Antonio Water Company has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations:

Call us at 909.982.4107 (24 hour line)

San Antonio Water Company has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, San Antonio Water Company regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found.

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 909.982.4107 (24 hour line).

What is new fee on SAWS bills for?

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