How to Pay Your We Energies Bill by Phone

When you get your monthly energy bill from We Energies, paying it quickly and easily is important. If you prefer to pay bills over the phone rather than online, We Energies makes it simple to call in a payment. Read on to learn everything you need to pay your We Energies bill by phone.

Overview of Paying We Energies Bills by Phone

We Energies offers electric and natural gas service to over 1 million residential and business customers across Wisconsin. After using their reliable energy each month, customers receive a bill by mail or email showing the charges due.

The easiest and fastest way to pay your We Energies bill is by phone Just call their toll-free automated payment line anytime day or night. Payments post instantly, helping you avoid late fees

When you pay your energy bill by phone you’ll need to have your account number, address zip code and payment info ready. In just a few minutes, you can check your balance and make a payment without leaving home.

Benefits of Paying Your Bill by Phone

Opting to pay your We Energies bill by calling in offers great advantages

  • Convenience – Make payments 24/7 by phone without going online

  • Speed – Payments process instantly by phone

  • Accessibility – Speak to a live agent if you have questions

  • Payment Options – Use your checking account, credit or debit card

  • Time Savings – Fast and easy automated system

  • Payment Confirmation – Get reference number when complete

  • Balance Info – Check your current account balance anytime

No matter why you choose phone payments, We Energies makes the process fast, easy, and efficient.

Step-by-Step Guide to Paying by Phone

Follow these simple steps to pay your We Energies bill over the phone:

  1. Call 888-823-2943, We Energies’ automated payment line.

  2. When prompted, enter your 10-digit We Energies account number.

  3. Enter your 9-digit billing zip code for account verification.

  4. Press 2 for account balance and payment options.

  5. Select option 1 to make a payment.

  6. Enter payment amount to pay bill in full or select a different amount.

  7. Provide your credit card or checking account information.

  8. Receive a payment confirmation number when the transaction is complete.

The whole process only takes a few minutes each month. Set a reminder on your calendar so you never miss a payment.

What Information is Needed to Pay by Phone?

Have these account details handy when you call in to pay your We Energies bill:

  • We Energies account number
  • Billing zip code
  • Payment amount
  • Credit/debit card number or checking account number
  • Card/account expiration date
  • Card security code

With this information, the automated system can quickly verify your account and process the payment.

Payment Options for Paying by Phone

We Energies offers three convenient payment methods for pay-by-phone billing:

  • Credit or Debit Card – Visa, MasterCard, Discover, American Express

  • Checking Account – Provide your routing and account numbers

  • Cash – Take your confirmation number to an authorized payment location

Using your credit card or bank account to pay by phone is quick and secure. Cash payments require an extra step to pay at a retail location.

What Fees or Charges Apply to Phone Payments?

The good news is We Energies does not charge any fee for paying your energy bill by phone. You’ll simply pay the total amount due on your account.

However, if making a credit card payment, your card issuer may charge a convenience fee. Debit cards and checking accounts do not have any fees.

Paying Your We Energies Bill by Phone FAQs

Let’s review some frequently asked questions about paying your energy bill by phone:

What are the phone payment hours?
The automated system is available 24 hours a day, 7 days a week.

Can I speak to a live agent?
Yes, calling during normal business hours connects you to a customer service agent.

How long does a phoned-in payment take to process?
Payments post instantly to your account after paying by phone.

Can I set up recurring payments?
Yes, recurring automatic monthly payments can be set up by phone.

Is there a limit on the payment amount?
No, you can pay any amount up to your outstanding account balance.

What if I lost my confirmation number?
Call back for the payment details using your account number.

Tips for Effortless Phone Payments

Follow these tips and tricks for smooth We Energies bill payment by phone:

  • Save the phone number in your contacts for fast access.

  • Double check your account number before calling to avoid errors.

  • Have your payment info ready instead of searching mid-call.

  • Schedule a monthly reminder to call in your payment.

  • Pay a few days before your bill’s due date in case of unforeseen issues.

  • Write down your confirmation number as proof of payment.

  • Update your account if your billing address or phone number changes.

  • Notify We Energies if your credit card expires or is reissued.

  • Call the main customer service line if you need detailed account help.

When you follow these best practices, paying your We Energies energy bill by phone is a breeze.

Contact We Energies for Bill Pay Support

If you have any trouble paying your bill by phone or have questions about your account, We Energies customer support is available to help:

  • Call 800-242-9137 any time of day for live assistance

  • Email customer service for prompt feedback within 1-2 days

  • Chat online with an agent during business hours

  • Stop by a local We Energies payment office in person

The knowledgeable support team can walk you through the phone payment process, update your account information, set up recurring payments, take a payment, or investigate any bill concerns.

Conveniently Manage Your We Energies Bill by Phone

When it comes time to pay your monthly We Energies bill, skip the checks and stamps by utilizing the fast phone payment option. In just minutes, you can check your balance and submit a payment without leaving home. It’s the easy and convenient way to manage your energy billing 24/7!

We Energies Phone Number Bill Pay

You have a new account number

You have a new, 15-digit number for your account. You will see your new account number starting with your next energy bill. If you need it sooner and are a My Account customer, sign in to obtain your new account number. You also may contact us at 800-242-9137. If you sign in to your bank or a third party to make your We Energies payment, update your account number on their website to ensure your payment is posted promptly.

Your bill has a new look

Your bill has a new look — both on the front and back. You will still find all of the important information you need to review your energy use and charges. Here’s a sample bill to help you find what you’re looking for on your new bill.

We Energies app

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