How to Pay Your WellSpan Bill Over the Phone

Dealing with medical bills can be confusing and stressful. You want an easy convenient way to pay your WellSpan health system bill. But you may not know the best method or phone number to call. In this article, we’ll look at how to pay your WellSpan bill quickly by phone.

About WellSpan Health

First, some background on WellSpan Health. WellSpan is a non-profit, integrated health system serving south central Pennsylvania and parts of Maryland. Their system includes 6 hospitals, various health centers and clinics, home care services, and more.

WellSpan provides care ranging from routine checkups to complex surgery and specialized treatment. They aim to make quality care accessible and affordable to the communities they serve.

As a large health system, WellSpan serves many patients and processes lots of billing. They offer several payment options to make it easy to pay your bill promptly.

Payment Methods Overview

Here is a quick rundown of the WellSpan bill payment methods

• Online – Pay via MyWellSpan patient portal. Add payment info to enable quick online payments.
• Phone – Call WellSpan Customer Service to pay over the phone.
• Mail – Send a check or money order to WellSpan’s payment mailing address.
• In-person – Visit a WellSpan facility to pay at the Patient Financial Services desk.
• Auto-pay – Set up recurring payments from a bank account through MyWellSpan.

Paying by phone is a fast and convenient option that we’ll now explore in more detail.

Steps to Pay Your Bill by Phone

To pay your WellSpan bill over the phone:

1. Locate your account number – Have your WellSpan account number handy to reference during the call. You can find this on printed statements.

2. Call Customer Service – Dial 717-851-5005 (local) or 877-631-4262 (toll-free). Say you want to make a bill payment.

3. Provide account information – Give the representative your name and WellSpan account number. They can pull up your account.

4. Select payment amount – Tell them how much you would like to pay from your current balance. You can make a partial or full payment.

5. Give payment details – Provide your credit/debit card number and expiration date or bank account information.

6. Confirm payment details – Verify the amount to be paid and that they have the right account.

7. Get a confirmation – Request a payment confirmation number before hanging up.

The full call usually takes about 5-10 minutes. It is a direct way to pay your WellSpan bill and eliminate some stress.

Helpful Tips for Calling About Your Bill

Here are some tips for a smooth call to pay your WellSpan bill:

• Have your account number, balance due, and payment info ready before calling. This saves time.

• Call during normal business hours (Monday-Friday, 8:00am to 5:00pm). Wait times may be shorter.

• Avoid calling at month’s end. Call volume is higher on the last days of the month.

• Ask for clarification if you don’t understand a charge or anything else on your statement.

• Request an emailed receipt after paying for your records.

• Set a reminder to pay future bills to avoid forgetting and incurring late fees.

Being organized and prepared helps the payment call go quickly and avoids confusion. The WellSpan representatives are there to help if you have any billing questions.

Phone Assistance for Special Situations

In some cases, you may need to call for additional WellSpan billing help beyond making a standard payment:

• If you are having trouble paying your bill, ask about financial assistance or payment plan options.

• If you are disputing a charge on your statement, call to get the issue resolved.

• If you need to update credit card or bank account info on your WellSpan account, the phone agents can assist.

• If you have been sent to a third-party collections agency, call them directly to arrange payment.

The Customer Service team can guide you to the right resources based on your specific situation.

Other Ways to Pay Your WellSpan Bill

Although paying by phone is fast and easy, WellSpan offers other payment channels:

• MyWellSpan online portal – Log in to view your balance, make one-time payments, set up recurring payments, and go paperless.

• Automatic bank payments – Set up direct payments through your bank by providing your WellSpan account number.

• Mail – Send checks or money orders to WellSpan Patient Financial Services at the address on your statement. Allow 7-10 days for mailed payments.

• In-person – Pay with cash, check, or credit/debit card at any WellSpan registration desk.

Choose the option that best matches your needs each month. WellSpan tries to provide flexible payment methods for the convenience of their patients.

Get Bill Pay Help from WellSpan

If you have any issues paying your WellSpan bill or want to learn about payment plans, call Customer Service at 717-851-5005 or 877-631-4262. The billing specialists can:

• Explain your WellSpan statement and charges
• Take a payment over the phone
• Help you set up automatic recurring payments
• Connect you with financial assistance resources
• Answer questions about your account

WellSpan wants to provide an exceptional patient billing experience. Contact them if you need assistance paying your health system bill.

Paying medical bills can be overwhelming. But a quick phone call to WellSpan Customer Service makes it easy to pay your bill and move forward. Their knowledgeable staff can walk you through the payment process and offer support. One less healthcare headache!