A Comprehensive Guide to Paying Your Westar Energy Bill by Phone

Westar Energy provides electricity to over 700,000 customers across Kansas. If you are a Westar customer, you have multiple options to pay your electric bill conveniently each month. One simple method is to pay by phone using Westar’s automated payment system. This article will provide a comprehensive overview of how to pay your Westar Energy bill over the phone.

Westar Energy Bill Payment Phone Number

To pay your Westar Energy bill by phone, call 1-800-383-1183 This toll-free number connects you directly to Westar’s payment system It is available 24/7 for your convenience.

The automated phone payment system is easy to use As soon as you call, it will prompt you to enter your 10-digit Westar account number and the exact payment amount listed on your most recent bill So before you call, make sure you have your latest bill handy to reference.

Payment Options for Westar Bill Phone Pay

When paying your Westar Energy bill by phone, you have several payment method options:

• Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted
• Electronic check – Provide your checking account number and routing number
• Westar account balance – Deduct payment from any existing credit on your Westar account
• Bank account number – Have your account number ready if enrolled in monthly auto-draft

The automated system will walk you through selecting which payment option you want to use. Credit card payments incur a $2.50 convenience fee.

Steps to Pay Westar Bill by Phone

Follow these simple steps to pay your Westar Energy bill over the phone:

1. Dial 1-800-383-1183
2. Enter your 10-digit Westar account number
3. Enter exact payment amount shown on your bill
4. Select payment method from options
5. Provide payment details (card number, bank account number, etc)
6. Listen to confirmation of payment details and amount
7. Make note of payment confirmation number

The automated system provides step-by-step instructions to guide you through the process. Your payment is usually applied to your account within an hour if paying by credit/debit card or bank draft.

Pay by Phone for Small Business Accounts

If you have a Westar Energy small business account, you can also use the 1-800-383-1183 number to pay by phone. Small business customers should have their Westar account number and Federal Tax ID number handy when prompted by the system.

The payment options and steps are the same as residential accounts. Small business customers can call 24/7 to make quick payments.

What Information is Needed to Pay Westar Bill by Phone

To recap, here is the key information you need when paying your Westar Energy bill by phone:

• Westar account number – 10-digit number printed on your bill
• Exact payment amount – Refer to total due on latest bill
• Credit/debit card number – If paying by card
• Bank account number – If paying by bank draft or auto-pay is set up
• Federal Tax ID – If a small business account

Having this information ready when you call will allow you to quickly complete your payment.

Confirm Payment Details Before Hanging Up

An important final step when paying your Westar bill by phone is to listen to the payment confirmation details. Before the call ends, the automated system will recap your payment info including:

• Account number
• Payment amount
• Date payment will process
• Confirmation number

Be sure to make note of the confirmation number for your records. This allows you to verify later that the payment was received and applied to your account properly.

Payment Assistance Options With Westar

If you are having difficulty paying your Westar Energy bill, customer service representatives are available Monday to Friday from 7 AM to 7 PM at 1-800-383-1183. They can discuss payment extension or assistance options with you.

Some possible options for Westar bill help include:

• Payment arrangements – Spread balance over multiple months
• Due date extensions – Delay your current bill due date
• Energy assistance programs – Bill payment help for qualifying customers
• Budget billing – Pay an average monthly amount to avoid seasonal spikes

Reaching out quickly can help avoid electricity service disruptions for non-payment. The Westar customer service team will work to keep you connected.

Manage Westar Account Online

In addition to paying by phone, Westar offers an online account management system at www.westarenergy.com. With an online profile, you can:

• Check your current balance
• View payment history
• Set up recurring payments
• Go paperless with e-bills
• Monitor your daily usage

This provides 24/7 online access and convenience for your Westar Energy account needs.

Let Westar Energy Know if Your Contact Info Changes

If your mailing address, email, or phone number changes, be sure to update your contact information by calling Westar at 1-800-383-1183 or through your online account. This ensures you continue receiving uninterrupted electric service.

Keeping your Westar Energy account information current also allows their customer service team to reach you if any issues arise.

Westar Energy Can Provide the Power You Need