How to Pay Your Wheeling Water Bill: A Step-by-Step Guide

It doesn’t have to be hard to pay your water bill to the City of Wheeling Water Department. The department offers customers multiple ways to pay each month. In this detailed guide, I’ll explain the different ways you can pay your Wheeling water bill and give you step-by-step instructions on how to do it.

Overview of Wheeling Water Department

People and businesses in the West Virginia city of Wheeling can get water service from the Wheeling Water Department. They supply clean, safe drinking water to around 16,000 customers in the area.

The department mails out paper bills to customers each month. These bills detail your water usage charges and total amount due, along with your account number and due date.

There are a few ways you can pay your Wheeling water bill, including:

  • Online
  • Phone
  • Mail
  • In person
  • Auto pay

Below I’ll explain how to use each payment method to pay your monthly water bill.

Pay Your Wheeling Water Bill Online

The fastest and most convenient way to pay is online through the City of Wheeling website.

Here are the steps to pay your water bill online:

  1. Go to
  2. Click on “Pay Online” at the top of the homepage
  3. Select “Water” as the department you are paying
  4. Enter your 10-digit account number
  5. Enter the payment amount due
  6. Provide your credit/debit card or eCheck details
  7. Submit payment

The online payment portal is available 24/7. You can opt to make one-time payments or set up recurring payments There is a small fee for online payments

Pay Your Water Bill by Phone

You also have the option to pay your Wheeling water bill over the phone.

To pay by phone

  1. Call the Water Department at 304-234-3762
  2. Select the “Pay by Phone” option when prompted
  3. Provide your 10-digit account number
  4. Enter your payment amount
  5. Provide credit/debit card details
  6. Payment will be processed during the call

This is a quick way to make a payment if you don’t have computer access. Just note the department’s business hours.

Mail Your Payment to the Water Department

To pay your water bill by physical check follow these steps

  1. Make your check payable to City of Wheeling Water Dept

  2. Write your 10-digit account number on the check

  3. Mail your check to:

    Water Department
    PO Box 3095
    Wheeling, WV 26003

  4. Send at least 7 days before the due date.

You can also use the return payment stub and envelope from your water bill. Just allow sufficient mailing time.

Pay in Person

You can pay your water bill in cash, check, or money order in person at:

Water Department Office
1500 Chapline Street
Wheeling, WV 26003

Payments are accepted Mon-Fri 8am-4pm. Be sure to have your water bill or account number. In-person payments will incur a small service fee.

Enroll in Auto Pay

For automated payments, you can enroll in the Wheeling Water Department’s Auto Pay program:

  1. Go to
  2. Click on “Pay Auto Pay”
  3. Register your account
  4. Enter bank account or card details
  5. Select a payment date
  6. Review and submit enrollment

Your water bill will be paid automatically each month on the date selected. You’ll avoid late fees and don’t have to remember to pay manually.

Recap of Payment Options

To quickly recap, you can pay your Wheeling water utility bill:

  • Online using the payment portal
  • Over the phone
  • By mailing a check
  • In person at the Water Dept office
  • Via auto pay enrollment

Choose the payment method that is most convenient for you each month. Just be sure to pay the total amount due by the due date to avoid any late payment penalties.

Important Payment Tips

Here are some important tips to keep in mind regarding paying your Wheeling water bill:

  • Mark your calendar with the bill due date each month

  • If mailing a check, send at least 7 days in advance

  • Have your 10-digit account number handy to make payments

  • Keep your online account login info in a safe place

  • Sign up for email reminders to get alerts when your bill is ready

  • Contact the department immediately if you anticipate issues paying on time

  • Set up autopay or recurring payments to ensure never missing a bill

Staying organized and planning ahead will help ensure your water payments are made on time every month.

Get Payment Assistance if Needed

If you are struggling financially and unable to pay your Wheeling water bill, contact the department right away to ask about payment assistance programs.

Some options may include:

  • Payment arrangements to spread balance over time
  • Payment extensions without late fees
  • Budget billing to even out seasonal fluctuations

The key is communicating early before your account becomes delinquent. Be proactive in seeking bill help if needed.

Let’s Recap

Paying your monthly water bill to the Wheeling Water Department is fast and simple when you choose one of the many payment methods available.

To summarize:

  • Pay instantly online or via phone

  • Mail in a physical check or money order

  • Drop off a payment in person

  • Set up automatic payments

  • Contact the department if you need bill assistance

With multiple options, you can pick the payment method that works best for your needs each month. Stay on top of your due dates and amounts, and paying your water bill will be hassle-free.

Wheeling Water Dept Bill Pay

Pay in Person at Village Hall

Pay your water bill in person at the Finance Department at Village Hall at 2 Community Boulevard, Wheeling, Illinois 60090, during normal business hours:

  • Monday – Friday 8 a.m.- 5 p.m.
  • Closed Saturday and Sunday and Holidays

Front Counter Payment Options

  • Cash
  • Check or Money Order
  • Credit Cards (MasterCard and Visa – no American Express)

Wheeling water payments changing this Tuesday

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