Where Can I Pay My Ameren Bill? A Guide to Payment Options

Ameren is a leading energy provider serving over 2.4 million electric and 900,000 natural gas customers across Illinois and Missouri. As an Ameren customer, you receive a monthly or bi-monthly utility bill that must be paid by the due date to avoid late fees and service interruption. Ameren offers flexible payment options to fit your needs. This comprehensive guide covers where you can pay your Ameren bill online, by phone, in person, by mail, and more.

Overview of Ameren Energy Company

Ameren is the parent company of Ameren Illinois, which provides electric and gas service to areas including Peoria, Springfield, and metro east St. Louis. Ameren Missouri serves over 1.2 million electric and 130,000 gas customers in central and eastern Missouri.

As an Ameren customer, you have many convenient choices for paying your utility bill on time each month. Read on to learn where and how to pay your Ameren bill.

When is My Ameren Bill Due?

Ameren bills residential customers on a monthly billing cycle. Exact due dates vary but are typically around the first few days of each month.

Business Ameren bills may be monthly or bi-monthly, with due dates in the beginning or middle of the month. Refer to your most recent Ameren bill statement for your specific payment due date. Late fees apply if payment is received past the due date.

How to Check Your Current Ameren Balance

Before making a bill payment, you’ll want to confirm your total balance due. Here are some easy ways to check your current Ameren balance:

• Log into your Ameren online account portal
• Check the amount listed on your latest bill statement
• Call Ameren customer service at 1-800-755-5000
• Visit an Ameren customer service center in person
• Ask an Ameren chat representative via their website

Reviewing your balance ensures you pay the proper amount to keep your account in good standing. Now let’s go over the many payment options.

Pay Your Ameren Bill Online

The fastest and most convenient way to pay your Ameren electric or gas bill is online through your account portal Just follow these simple steps

1. Visit www.ameren.com and log into your account
2. Click on “Pay Bill”
3. Enter your payment amount and submit
4. Enter your payment method such as debit/credit card or bank account info
5. Get a confirmation for your records

When paying online, you can also setup recurring autopay for automated payments each month

Pay by Phone

To pay your Ameren bill over the phone, you have a couple options:

• Call Ameren at 1-800-755-5000 and speak to a representative. They can take your payment info over the phone.

• Call the self-service payment line at 1-866-745-2185 to pay your bill via automated system using your checking account or credit card.

Ameren phone payments can be made 24/7 for your convenience.

Pay by Mail

If you prefer to mail in a payment, send your check or money order along with your payment stub to:

Ameren Illinois:
PO Box 88034
Chicago, IL 60680-1034

Ameren Missouri:
PO Box 66887
St. Louis, MO 63166-6887

Allow 5-7 business days for mailed payments to post to your account.

Pay in Person

You can pay your Ameren bill at an authorized payment location or customer service center. Bring your bill or payment stub. Locations include:

• Ameren customer service centers
• Walmart stores
• Select grocery stores like Schnucks, Dierbergs, and Shop ‘n Save
• Ace Cash Express centers

Visit the Ameren website to find an in-person payment location near you.

Pay at a Kiosk

Self-service pay station kiosks are available 24/7 at participating Walmart stores and Ameren customer service centers. Insert your bill stub or Ameren account number and pay with cash, credit/debit or electronic check. Kiosk payments post to your account immediately.

Pay by Electronic Funds Transfer

Businesses can enroll in Ameren’s Electronic Data Interchange (EDI) program to pay bills and manage accounts electronically. Your bank account is automatically debited each month. Contact Ameren to enroll.

Available Payment Assistance Programs

If you’re experiencing financial hardship, Ameren offers programs to help including:

• Budget Billing – Average payments to even out seasonal highs and lows

• Payment arrangements – Delayed due dates or installment payment plans

• LIHEAP bill assistance – Federal grant money distributed through state agencies

• DollarMore bill round up donations

• Energy assistance funds and discounts

Avoid Late Fees and Service Disruption

Pay your Ameren utility bill in full and on time each month to avoid these penalties:

• Late fee of 1.5% on unpaid balances

• Disconnection warning notice around 15 days past due

• Shut off of services around 30 days past due

• Collections process and impacts to credit after 60 days late

Stay current on your electric and natural gas bills to keep your service connected. Let Ameren know immediately if you expect payment delays or struggles.

Get Ameren Bill Pay Support

If you need help with account access, making payments, managing billing, or any other questions, Ameren customer support is available:

• By phone at 1-800-755-5000

• Online via chat, email, and FAQs

• At local Ameren customer service centers

• On social media @AmerenIllinois and @AmerenMissouri

Their team can assist with payment arrangements, finding payment locations, reviewing charges, and more to make paying your bill easy.

Key Takeaways for Paying Your Ameren Bill

• Pay online through your Ameren account for fastest processing

• Call 1-800-755-5000 to pay over the phone

• Mail payments to the remittance address on your statement

• Visit authorized payment locations and kiosks in person

• Set up autopay or budget billing for easier bill management

• Seek assistance if facing financial hardship

• Pay monthly bills on time to avoid late fees or disconnection

Use this guide to choose the most convenient Ameren bill payment option for you each month. Paying on time ensures uninterrupted electric and gas service.