Where Can I Pay My KUB Bill? Convenient Payment Options for Knoxville Utilities Board Customers

If you’re a resident of Knoxville, Tennessee, chances are you receive at least one utility service from KUB, also known as the Knoxville Utilities Board. KUB provides electricity, natural gas, water, and wastewater services to customers throughout Knox County

When your monthly KUB bill comes due, you have several options for making a payment. In this article, I’ll outline the various ways Knoxville Utilities Board customers can pay their utility bills conveniently and on time.

Overview of KUB Bill Payment Options

KUB offers flexibility when it comes to paying your monthly utility bill. As a KUB customer you can pay your bill

• Online through KUB’s website
• Through the KUB mobile app
• By phone
• By mail
• In person at an authorized payment location
• Enroll in automatic draft payments

Let’s explore each of these KUB payment methods in more detail so you can choose the option that works best for you.

Pay Your KUB Bill Online

The fastest and most convenient way to pay your KUB bill is online through the KUB website.

To pay online:

1. Go to www.kub.org
2. Click on “Pay Bill” at the top of the page
3. Login to your account with your username and password
4. Select the account you want to make a payment for
5. Enter your payment amount and submit

Online payments are processed immediately and applied to your KUB account right away. You can use a checking/savings account or major credit/debit card to pay online.

Use the KUB Mobile App

KUB offers a free mobile app for Android and iOS devices. The app allows you to easily pay your KUB bill anytime, anywhere.

To make a payment in the KUB app:

1. Download the app from the App Store or Google Play
2. Login with your KUB online account credentials
3. Tap on “Payments”
4. Select the account and enter the payment amount
5. Submit the payment using your stored payment method

The KUB mobile app also lets you view billing history, set up alerts, and manage account settings.

Pay by Phone

You can pay your KUB bill over the phone using KUB’s automated payment system.

To make an automated phone payment:

1. Call KUB at 865-524-2911
2. Select the “Payments” option when prompted
3. Enter your 10-digit KUB account number
4. Follow the voice prompts to enter your payment amount and submit using a debit/credit card

Phone payments are processed immediately after you complete the automated steps.

Mail In Your KUB Payment

If you prefer to pay by check, you can mail your KUB payment to:

Knoxville Utilities Board
P.O. Box 59029
Knoxville, TN 37950-9017

Be sure to include the payment stub from your KUB bill along with your check. Allow up to 5 business days for mailed payments to process and post to your account.

Pay in Person

For cash payments or money orders, you’ll need to visit an authorized KUB payment location in person. There are nearly 200 retail locations in the Knoxville area that accept KUB payments.

You can find nearby payment locations by using the payment map on KUB’s website. Some in-person payment options include:

• KUB customer service centers
• PaySite kiosks
• Select Kroger, Walmart, Food City, and Dollar General stores
• Independent pharmacies and grocers

Bring your KUB bill or know your account number when paying in person. Cash payments at retail locations may have limits.

Enroll in Automatic Draft Payments

For hassle-free payments, enroll in KUB’s automatic bank draft program called AutoPay. This service automatically deducts your monthly KUB payment from your checking or savings account.

To get started with AutoPay:

1. Login to your KUB account online
2. Under “Billing & Payments” select “AutoPay”
3. Enter your bank account information
4. Confirm your enrollment

You’ll then receive an email confirmation that AutoPay is active. You can update your account or cancel AutoPay at any time through your online account.

Avoid Late Fees and Payment Issues

To prevent late payments and fees, here are some tips:

• Pay your bill as soon as you receive it to ensure on-time payment
• If mailing a check, allow 5 business days for it to reach KUB
• If a payment fails, call KUB to arrange alternate payment
• Update KUB if your account numbers or contact information changes
• Contact KUB if you need to set up a payment plan or assistance

Paying Your KUB Bill is Fast and Easy

As you can see, KUB offers flexible payment options to fit any schedule or preference. Paying online or through the mobile app allows instant payments 24/7. You can also pay in person at retail partners or via phone, mail, or automatic draft. Consider enrolling in AutoPay to ensure your bill gets paid on time each month.

Knowing all the ways you can pay your Knoxville Utilities Board bill helps you choose the method that’s most convenient for you. Just select an option that fits your needs and make sure your payment reaches KUB before the due date to avoid any late fees.