Having your trash picked up regularly is an essential service As a Waste Connections customer, you want paying your bill to be quick and easy This guide will explain the online, phone, and in-person payment options Waste Connections offers to pay your bill.
About Waste Connections
Waste Connections provides reliable trash and recycling pickup services for residential and commercial customers across the US and Canada.
To manage your account and pay bills online, you can register for an account on the Waste Connections customer portal at myaccount.wcicustomer.com. Below we’ll look at how to use the portal and other payment methods.
Paying Your Waste Connections Bill Online
Paying online through the myAccount portal is the fastest, most convenient way to pay your Waste Connections bill.
To pay online:
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Go to myaccount.wcicustomer.com
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Click on “Pay Bill” in the top menu
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Log into your Waste Connections account
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Select a payment amount and submit
Online payments are processed immediately. You can use Visa, Mastercard, Discover, American Express, or electronic checking.
Setting Up Automatic Payments
For easier bill payment, you can enroll in automatic payments on the myAccount portal. Your bill will be paid automatically each month with your default payment method.
To enroll:
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Log into your myAccount portal
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Click on “AutoPay Program” under the My Profile section
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Enter your payment information
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Select the date for withdrawals
You can cancel or change automated payments anytime.
Paying by Phone
If you prefer to pay your Waste Connections bill over the phone, call 1-877-698-5817 and select the pay by phone option.
You’ll need to provide:
- Waste Connections account number
- Credit/debit card details
A $1.95 fee applies to phone payments. But it’s a handy option for anyone unable to pay online.
Paying by Mail
To pay your Waste Connections bill by mail, detach the payment stub from your paper invoice and enclose it with a check or money order. Send payments to:
Waste Connections
PO Box 60248
Los Angeles, CA 90060-0248
Be sure to include your account number on the check. Allow 5-7 days for mailed payments to process.
Paying In-Person
You can also pay your bill at an authorized Waste Connections office. Visit www.wasteconnections.com and enter your zip code to find a location nearby.
In-person payment options include:
- Cash
- Check
- Money order
Cash payments incur a small fee. But you’ll receive a receipt immediatley when paying at an office.
Getting Account Balance and Billing Questions
If you have questions about charges on your Waste Connections bill, you can view your account balance and billing history on the myAccount dashboard.
Your balance, monthly charges, statement dates, and payment history will be displayed for easy reference. Contact customer support if you see any discrepancies on your account.
Setting Up Service Reminders and Alerts
With the myAccount portal, you can enable collection day reminders and service alerts. Enable notifications under “My Profile” so you never miss a pickup.
You can also receive text or email alerts if service is disrupted in your area due to weather or other issues. Customize notifications to fit your needs.
Getting Payment Assistance
If you’re struggling to pay your Waste Connections bill, call customer service at 1-800-566-3062 to explain your situation.
They may be able to offer solutions like:
- Payment arrangements
- Payment extensions
- Waiving late fees
- Balance forgiveness programs
Contact them as soon as possible to discuss bill assistance options and avoid collections.
Welcome to Waste Connections
FAQ
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