Xpress Bill Pay Phone Number: How to Get in Touch with Customer Support

Paying bills online can be super convenient. With services like Xpress Bill Pay, you can view and pay all your bills in one place without having to mail checks or worry about late fees But what happens when you need to get in contact with Xpress Bill Pay’s customer support team? This article will cover everything you need to know about reaching Xpress Bill Pay by phone

Overview of Xpress Bill Pay

For those unfamiliar, Xpress Bill Pay is an online bill payment service that allows users to view and pay their bills from one centralized dashboard. Many utility companies, cable providers, cell phone carriers, and other service providers allow customers to sign up to receive and pay bills through Xpress Bill Pay.

Some key things to know about Xpress Bill Pay:

  • Available online and as a mobile app for iOS and Android
  • Lets you add billers by searching their database or manually entering biller info
  • Syncs with bank accounts or credit/debit cards to make one-time or recurring payments
  • Provides reminders when bills are due
  • Offers 24/7 access to view balances and payment history

So in a nutshell, it makes managing bills and payments simple all through one platform. But sometimes issues come up and you need to talk to a real person. Let’s look at how to contact Xpress Bill Pay customer support by phone.

Xpress Bill Pay Customer Support Phone Numbers

Xpress Bill Pay provides two main phone numbers for customer support and sales inquiries

  • Customer Support: 1-385-218-0343
  • Sales & Product Info: 1-866-768-1787

These numbers are available on the Xpress Bill Pay contact page.

The customer support line should be used for any questions about your account, technical issues, payment issues, or other general customer service needs.

The sales number can provide assistance if you want to learn more about Xpress Bill Pay’s products, subscription plans, or have questions before signing up.

Xpress Bill Pay Customer Support Hours

Xpress Bill Pay has customer service agents available to take your calls:

  • Weekdays: 6:00am – 6:00pm Mountain Time
  • Weekends: Closed
  • Holidays: Closed

So during the week, you can call during normal business hours to speak to a representative. But weekends and major holidays, the phone lines are closed.

If you call outside their operating hours, you may be able to leave a voicemail. But chances are you’ll need to call back the next business day.

What to Expect When Calling Xpress Bill Pay

When you call Xpress Bill Pay’s customer support line, here’s a general idea of what to expect:

  • You’ll be greeted by an automated menu asking you to select from a few common options (e.g. account support, technical support, etc.)
  • You’ll then need to enter your Xpress Bill Pay account number or phone number to verify your identity.
  • After a short hold time, you’ll be connected with a customer support agent.
  • The agent will ask for your name and a brief description of your issue. Be ready to explain your problem or question clearly.
  • They’ll pull up your account details and do their best to resolve your issue over the phone. If needed, they may place you on a brief hold while looking into your case.
  • If your issue cannot be resolved over the phone, they may advise you to email Xpress Bill Pay’s customer support team.
  • The call will end once your issue has been addressed or you are satisfied with the agent’s assistance.
  • Have your account info ready
  • Clearly explain your issue
  • Be patient on hold
  • Take notes on any advice/solutions provided

This will help ensure you get the most out of your call with Xpress Bill Pay’s customer support staff.

Tips for Contacting Xpress Bill Pay Support

To make sure your call goes smoothly when you need to contact Xpress Bill Pay’s customer support line, keep these tips in mind:

Call during operating hours – Avoid calling on weekends, holidays, or late at night. Stick to weekday hours between 6am-6pm MT.

Have your account number ready – Pull up your Xpress Bill Pay account number so you can verify your identity on the automated system.

Be prepared to explain your issue – Know what problem you’re facing so you can clearly explain it to the agent. Having details will help them troubleshoot.

Write down any case/reference numbers – If given a case number or tracking number, note it down so you can reference it in any future communications.

Take notes during the call – Jot down any important info the agent gives you, like steps to resolve your issue. Their advice will be handy after you hang up.

Stay kind and patient – Remember the customer support agents are there to help. Being polite and staying calm will lead to better service on their end.

Follow up by email if needed – If your problem doesn’t get fully resolved over the phone, you may need to follow up after the call by emailing Xpress Bill Pay customer support.

Contacting Xpress Bill Pay by Other Methods

In addition to their customer service phone number, you can get in touch with Xpress Bill Pay support through:

  • Email – Customers can email [email protected] for assistance. Responses are typically provided within 1 business day.

  • Physical Mail – You can write to Xpress Bill Pay at 5252 Edgewood Dr, Provo, UT 84604. However, phone and email tend to be faster options.

  • Social Media – Xpress Bill Pay has active Facebook and Twitter accounts you can message for support. But again, call for a timely response.

So for the quickest customer service, it’s best to call Xpress Bill Pay using their dedicated phone numbers for support and sales.

Get the Answers You Need from Xpress Bill Pay

Dealing with issues related to your bills and payments can be frustrating. But contacting Xpress Bill Pay’s helpful phone support team makes it easy to get answers to your questions.

Now that you know their customer service hours, what to have ready, and tips for calling, you can feel confident reaching out by phone. Whether you have account issues, technical problems, or general questions, Xpress Bill Pay’s knowledgeable agents are there to help you out.

So save those phone numbers and don’t hesitate to call Xpress Bill Pay customer support when needed. Friendly agents are standing by to provide solutions and give your bill paying experience a boost!

Xpress Bill Pay Phone Number

How to Pay Your Bill

There are several ways to pay your utility bill:

Please Note: Customer utility bills are due on the 25th of each month. If not paid by the 25th, a $15 delinquency fee will be applied to the account.

How Paperless Billing Works

  • Signing up for paperless billing does not change your monthly due date, all bills are still due on the 25th of each month.
  • For your convenience, you can review past statements and even print hard copies of your bills.
  • If you sign up for paperless billing you can still pay by mail, autopay, phone, drop box, or in person at the city offices.
  • If you ever have problems receiving emails from us, check your spam, bulk, or junk folders and then add Saratoga Springs to your approved senders list.
  • To make managing your city utility bill even easier, sign up for automatic payments, and you can stop worrying about remembering when your bill is due. Your payment will be automatically debited from your card, checking, or savings account each month, without you having to think about it.

If you have signed up for paperless billing and are still receiving a paper bill in the mail please email us at [email protected]

Did you know? Not having a paper bill means one less way criminals can get their hands on your personal information, which happens when they find bills in the trash, recycle containers or even in your mailbox.

To sign up for an Xpress Bill Pay Account go to the Xpress Bill Pay website

To sign up for paperless billing, move the paperless option to “on” at the top of the page when signing into your Xpress Bill Pay Account.

How to pay your bill online through Xpress Billpay

How do I contact Express credit card customer service?

Express Credit Card Customer Service. 1-800-201-4955 (TDD/TTY 1.800.695.1788) Monday – Saturday 8am-9pm ET. Automated system available 24 hours, 7 days a week.

How does Xpress bill pay work?

Xpress Bill Pay works closely with cities, governments, and business to provide you a seamless bill-paying experience. Trust Xpress Bill Pay to manage your bills. Authorized by your billing organization. 24-7 Access using any device. Automatic payments means you’re never late.

Is Xpress a free bill payment service?

Xpress is a free bill payment service, but a small fee might be required with companies that charge to receive online payments. Xpress can handle a variety of payment methods that are not determined by Xpress, but rather by the companies receiving the payments.

Does Xpress bill pay require a credit card?

With Xpress Bill Pay, you can use a credit card to make payments, whereas most online bill pay services require you to provide a checking account. Xpress Bill Pay can be used easily by companies that wish to receive payments online without having to deal with the worry of money getting lost or stolen, or by individuals to make payments online.

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