How to Pay Your KC Water Bill: A Comprehensive Guide

Paying your water bill on time is important to avoid late fees and service disruptions. For customers of Kansas City Water Services Department (KC Water), there are several convenient payment options to choose from. In this comprehensive guide, we will walk through each payment method available and provide tips for managing your KC Water account.

Overview of KC Water Payment Options

KC Water offers several ways to pay your water bill:

• Online through the KC Water customer portal
• By phone through the automated pay-by-phone system
• Using self-service kiosks located around Kansas City
• By mail
• In person at KC Water headquarters or Kansas City Hall
• Auto pay – bills paid automatically from your bank account

Most of these options allow you to pay by credit/debit card, check or electronic bank transfer Paying online or by phone incurs a processing fee for card payments, but there is no fee for bank account transfers.

Now let’s explore each payment method in more detail.

Paying Online

The most convenient way to pay your KC Water bill is online through their customer portal. You can either register for an account or pay as a guest without logging in.

To register an account you’ll need your KC Water account number and access to your online bill. The portal allows you to

• Pay your water bill
• Sign up for paperless billing
• View daily consumption data
• Manage account details
• Enroll in auto pay

If paying as a guest, you’ll need to enter your account number, address, and amount owed each time.

Online payments can be made by credit/debit card or electronic check. There is a processing fee for card payments around 2-3%. Paying by e-check from your bank account is free.

The online portal is available 24/7, making this the most flexible payment option.

Pay-By-Phone

KC Water offers a 24-hour automated phone payment system at 816-513-0567. Call from the phone number linked to your account and the system will recognize you. The first time, enter your 16-digit KC Water account number.

With the pay-by-phone system you can:

• Pay your water bill via credit/debit card
• Store card information for future payments
• Set up payment plans for past due bills
• Enroll in paperless billing and auto pay

Like the online portal, you’ll incur a small processing fee for card payments around 2-3%.

The automated system is quick and easy for one-time payments or billing account management. Just dial the number anytime to pay your bill.

Self-Service Kiosks

For in-person payments, KC Water has self-service payment kiosks located around Kansas City. Kiosks accept cash, check, and card payments without a fee.

You’ll find kiosks at:

• KC Water Headquarters – 4800 E. 63rd St.
• Kansas City Hall – 414 E. 12th St

The kiosks are available 24/7 outside the KC Water building. At City Hall, kiosks are accessible during business hours.

These offer a convenient option for in-person payment if you prefer not to pay online or by mail.

Pay by Mail

To pay your water bill by mail, detach the payment slip from your paper bill and enclose it with your check or money order. Make sure your 17-digit KC Water account number is included and mail to:

KC Water
PO Box 807045
Kansas City, MO 64180-7045

Allow 5-7 business days for mailed payments to process. This is one of the slower options but can be a good alternative if you don’t have online access.

In-Person Payments

You can also pay your KC Water bill in person at two locations:

KC Water Headquarters
4800 E. 63rd St.
Kansas City, MO 64130

Kansas City Hall
414 E. 12th St.
Kansas City, MO 64106

Both locations accept cash, check, money order, and credit/debit card payments.

KC Water is open 8am-4pm Monday to Friday excluding holidays. The Treasurer’s Office at City Hall has more limited hours.

Paying in person gives you the ability to talk to a customer service rep and get same-day payment processing. However, in-person payments have more limited hours than online, phone, or kiosk payments.

Auto Pay

For the most convenient billing, enroll in KC Water’s auto pay program. This automatically pays your water bill from your bank account each month on the due date.

You can sign up for auto pay when registering your online account. Or print and mail in an auto pay form available on their website.

With auto pay, you don’t have to remember to pay each month. Payments are made on time, preventing late fees. And there are no processing fees like with credit/debit payments.

Set it and forget it for easy water bill management.

Tips for Managing Your KC Water Account

Here are some tips for effectively managing your KC Water account and bill payments:

• Go paperless – Save time and trees by enrolling in e-bills through the online portal. Get bills by email rather than mailed paper statements.

• Check for leaks – High usage can indicate hidden water leaks. Check your usage patterns monthly and contact KC Water if you see abnormal spikes.

• Set payment reminders – Use calendar alerts, phone notifications or automatic payments to remember due dates.

• Pay online – The online portal offers the most convenience and features. Register your account to access the full suite of tools for managing your water account.

• Sign up for Account Alerts – Get email or text notifications for things like overdue payments, excessive usage, and scheduled shut offs.

• Check for assistance programs – KC Water offers financial assistance for qualifying customers. Visit their website to see if you are eligible for programs that reduce your water bills.

Paying your water bill on time takes one hassle off your plate. Hopefully this guide provides a helpful overview of how KC Water customers can easily pay bills through the method that works best for them. Reach out to KC Water customer support if you have any other questions on payment options or account management.