Convenient Bill Payment Options Offered by the Kansas City Board of Public Utilities

Paying utility bills is a necessary task for Kansas City Kansas households and businesses receiving services from the Kansas City Board of Public Utilities (BPU). As both an electric and water utility provider for the area BPU offers its customers various bill payment options to choose from to make paying utility bills as quick and easy as possible.

The Kansas City Board of Public Utilities (BPU) is a community-owned, not-for-profit public utility providing electric and water services to residents and businesses in Kansas City, KS and nearby communities Serving over 130 square miles in Wyandotte County with over 60,000 electric customers and 50,000 water customers, BPU is dedicated to providing reliable utility services and a positive customer experience to their community

Overview of BPU Bill Pay Options

BPU offers a variety of bill payment options to fit any lifestyle and schedule Customers can pay their electric and water utility bills through

• Online bill pay
• The BPU FlexPay program
• PaySite kiosks
• Phone payments
• Automatic bank draft payments
• Mail
• Drop boxes

BPU’s website, account login, and customer service team provide details on utilizing each bill pay method. Most options are available 24/7 for convenience.

Paying BPU Bills Online

The quickest and most popular way for BPU customers to pay their utility bills is online through the BPU website. To pay online, customers can visit www.bpu.com and click on the “Pay Bill” link.

Online payments can be made via:

• eCheck – Customers can securely pay from their checking or savings account. eCheck payments are processed for free.

• Credit/debit card – Visa, Mastercard, American Express and Discover cards are accepted. A third-party processing fee of $2.95 applies per transaction.

• Recurring payments – Customers can schedule automatic monthly payments to be drafted from a checking account or credit card. This ensures bills are paid on time without the need to manually pay each month.

Online payments are posted instantly, so customers can avoid late fees as long as bills are paid before the due date.

BPU FlexPay Program

BPU offers a pay-as-you-go program called FlexPay. With FlexPay, customers prepay for their electric and water usage in increments as low as $10. As usage brings their balance down, customers simply log in online or use the mobile app to add more money.

Benefits of FlexPay include:

• No large monthly bills
• Payments post immediately to restore service
• Avoid deposits and late fees
• Easy budgeting
• Mobile app and email alerts about balance

FlexPay is a great option for renters, customers with past due balances, or anyone wanting more control over when and how much they pay for utilities.

PaySite Kiosks

For cash payments, BPU has over 100 PaySite kiosks located throughout the Kansas City metro area. Customers enter their 10-digit account number and service zip code to pay with cash or check at the kiosk. Transactions incur a $1.50 fee.

Common PaySite locations include Price Chopper and Hen House grocery stores, Family Dollar stores, select QuikTrips and more. The BPU website has a map of kiosk locations.

Pay by Phone

BPU customers can call the utility’s toll-free automated phone payment line at 1-855-BPU-BILL (855-278-2455) to pay over the phone any time of day. Payments can be made with credit/debit cards or checking accounts.

To speak with a customer service agent, payments can also be handled through BPU’s general customer service phone line at (913) 573-9190 during normal business hours.

Bank Draft Payments

For hands-free bill payment, customers can authorize BPU to auto-draft their electric and water bills from their checking or savings account each month. This eliminates the task of manually making payments.

To set up automatic bank drafts, customers can enroll through their online BPU account or by calling customer service. Drafts will then be processed on the bill due date each month.

Mail and Drop Boxes

For traditional bill payment methods, BPU customers can mail their utility payments to:

Kansas City Board of Public Utilities
PO Box 219661
Kansas City, MO 64121

Payments should be mailed at least 5 business days before the due date.

There is also a 24-hour drop box located outside the BPU building at 540 Minnesota Avenue, Kansas City, KS 66101 to drop off check or money order payments at any time.

Payment Services

A few other authorized local retailers offer payment processing services for BPU bills as a convenience to customers:

• Hen House – Hen House grocery store locations accept cash, check or credit card payments for BPU bills. A $1.50 convenience fee is applied per transaction.

• Lassen Drug Pharmacy – Lassen Drug Pharmacy accepts cash, check or credit card payments for a $1.50 fee per transaction.

• JJ’s Market – JJ’s Market collects BPU utility payments in cash or check for a $1.00 fee.

Payment Assistance Programs

For low income customers, BPU partners with several organizations to provide bill payment assistance:

• The BPU Project Share program provides dollar-for-dollar matching bill credits to customers receiving assistance from a non-profit organization.

• BPU offers flexible payment plans and discounted rates to customers meeting low income qualifications.

• Heartland Programs provide home weatherization and basic needs assistance to qualifying households.

Additional local charities and aid organizations may also have support available for BPU customers struggling with bills.

With multiple ways to pay in person, online, over the phone, or through a service partner, paying utility bills with BPU can fit any schedule. BPU’s programs and assistance for income-qualified customers further aid affordability. Kansas City, KS households and businesses can stay current with their electric and water services through BPU’s range of bill payment options.