How to Pay Your Water Bill Online in Syracuse, NY

Paying your water bill in Syracuse just got a whole lot easier thanks to the city’s online payment system. As a Syracuse Water customer, you can now securely pay your water bill completely online without having to mail in payments or visit City Hall.

The online bill pay system offers a quick, convenient way for Syracuse residents and businesses to take care of their water bills All you need to get started is your account number, found on your monthly paper bill

Benefits of Paying Your Water Bill Online

Paying online provides many benefits over mailing a check or paying in person:

  • Convenience – Pay anytime, anywhere with an internet connection. No need to buy stamps or make a trip downtown.

  • Speed – Payments post instantly, avoiding mail delays.

  • Secure – Payment site uses encryption to protect your personal information.

  • Savings – Avoid late fees by paying on time. Online payments avoid mail delays.

  • Accessibility – View payment history and billing info 24/7.

  • AutoPay – Set up recurring automatic payments each month.

  • Paperless – Go green by opting out of mailed paper bills.

  • Mobile Friendly – Pay on your smartphone or tablet on the go.

How to Pay Your Syracuse Water Bill Online

Paying online is easy in just a few quick steps:

  1. Go to

  2. Click on “Pay Water” and enter your Syracuse Water account number.

  3. Review your balance and current usage.

  4. Click “Pay Now” and enter your payment information.

  5. Payment will instantly process and post to your account.

You can pay using Visa, Mastercard, Discover or American Express credit/debit cards. You also have the option to pay directly from your bank account using an e-Check.

Tips for Paying Your Water Bill Online

Follow these tips for the smoothest online payment experience:

  • Have your account number handy – this gives you access to your individual account.

  • Double check the billing address matches your records so payments apply accurately.

  • Save your payment method to simplify future online payments.

  • Schedule payments 5-7 days before the due date to avoid late fees.

  • Opt into paperless billing to eliminate mailed paper bills.

  • Set up automatic payments to ensure your bill gets paid on time every month.

  • Monitor your payment history to verify payments are posting as expected.

  • Contact the Water Department if you have any account or billing questions.

Convenient AutoPay

One of the most convenient features offered is AutoPay, which allows you to set up automatic monthly payments. With AutoPay:

  • Payments are automatically deducted from your account each month.

  • Choose the payment date that works best for your schedule.

  • Avoid late fees since payment is always on time.

  • One less bill to worry about every month!

To set up AutoPay:

  1. Log into your account and click on “AutoPay.”

  2. Enter your preferred payment method and details.

  3. Select a payment date each month.

  4. Review and agree to the terms.

Once AutoPay is active, payments will be automatically deducted each month on your selected date. It’s an easy way to make sure your water bill is paid on time, every time!

Go Paperless with Online Billing

You can also opt to go paperless and receive water bills electronically through the online payment system instead of by mail.

Benefits of going paperless include:

  • Access your bill anytime online.

  • Receive email notifications when new bills are ready.

  • Reduce paper waste and clutter.

  • No fees to go paperless and you can opt back into paper billing at any time.

To enroll in paperless billing:

  1. Log into your online account.

  2. Check the box to turn off paper bills.

  3. Verify your email address is correct.

  4. Save your settings.

Going paperless is an environmentally friendly way to simplify bill management!

Contact the Water Department with Questions

If you have any questions about your City of Syracuse water service, bill, payments or need help with the online system, contact the Water Department at:

Phone: 315-448-8238

Email: [email protected]

Address: 101 N Beech St, Syracuse, NY 13210

The Water Department office is open Monday-Friday from 8:30am-4:30pm, excluding major holidays.

You can also visit the Water Department’s website for info on water rates, service policies, drinking water quality reports and more resources for Syracuse water customers.

Paying your water bill online is easy, fast and secure. Take advantage of the convenience of online payments to simplify your bill management!

Pay Water Bill Syracuse Ny

Water Alerts will appear only when active.

What can I expect to see in this section?

  • Water Interruption due to a Break in the Pipe
  • Water Interruption due to Maintenance Work
  • Notice of Cloudy Water
  • Notice of Hydrant or Valve Maintenance
  • Notice of Low Pressure

Notices will remain on the page for 24 hours past the anticipated resolution time. Map locations are approximate.

Flushing newly installed watermain on Old Liverpool Road.

Approximate Location: Old Liverpool Road Town of Salina, NY

Expected Resolution: Wednesday, 5/22/2024, 2:23 pm

Welcome to OCWA – – Central New York’s Water Authority

OCWA is composed of a dedicated, professional workforce that is committed to providing customers with a safe, reliable and economical water supply. Because of this commitment, the Authority continually invests into the infrastructure and technology needed to meet this critical mission. On this website, you can find information on the ways the Authority is doing this. If you have any questions, call to speak with our staff. We are here to serve you.


Business Hours: Monday thru Friday 8AM to 4:30PM

Phone Number: 315.455.7061 For Customer Service, Press 3335

After Hours Emergency Number: 315.475.7601

Contact us by Email: Email form

Physical Address: 200 Northern Concourse Syracuse, NY 13212

Mailing Address: 200 Northern Concourse PO Box 4949 Syracuse, NY 13221-4949

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Does Syracuse have an online bill payment system?

SYRACUSE, N.Y. & BOSTON — The City of Syracuse has partnered with InvoiceCloud, an EngageSmart ( NYSE:ESMT) solution for online bill payment solutions, to launch an enhanced and more comprehensive online billing and payment system for Syracuse residents to make tax payments. The new tax online payment portal began taking payments on December 28.

What does the Syracuse water department do?

The Syracuse Water Department is responsible for constructing, maintaining, and operating all necessary and desirable facilities for the supply and distribution of a safe, potable water supply for the City of Syracuse.

How do I pay my Syracuse tax online?

The new tax online payment portal began taking payments on December 28. Previously, online tax payment options were limited to cash, check or credit card methods for Syracuse residents. By implementing InvoiceCloud, Syracuse now offers residents the option to pay bills via phone, text, GooglePay, ApplePay, PayPal or online.

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