The Rock River Water Reclamation District (RRWRD), now known as Four Rivers Sanitation Authority provides wastewater treatment services to residents and businesses in the greater Rockford IL area. Paying your utility bill with Four Rivers is easy through various convenient options.
Online Bill Pay
The fastest and most convenient way to pay your Four Rivers utility bill is online through their eBill payment portal. To start, you’ll need to register for an online account.
Once registered, you can log in anytime to:
- View your balance
- Check payment history
- Make one-time payments
- Set up auto-pay
Online payments can be made using debit/credit cards or bank account. Payments posted before midnight process the same day Enrolling in auto-pay also earns a $125 per bill discount.
Pay By Phone
Four Rivers offers a pay-by-phone option for quick bill payment. Call 815-387-7500 and select the payment prompt to use the automated system.
Have your account number and latest bill handy when you call. The system will guide you through entering payment info. Pay-by-phone is available 24/7 for your convenience.
Pay By Mail
To pay by mail, detach the payment stub from your printed utility bill and enclose it with a check or money order. Make sure your account number is written on the payment.
Mail to:
Four Rivers Sanitation AuthorityPO Box 7480Rockford IL 61126-7480
Allow 5 business days for standard mail delivery to avoid late fees.
Pay In Person
Four Rivers has two locations for in-person bill payment:
Main Office
3501 Kishwaukee St.
Rockford, IL 61109
Public Works Facility
3333 Kishwaukee St.
Rockford, IL 61109
Both locations are open 8:30am-4:30pm Monday-Friday, except holidays. You can pay by cash, check, money order or credit/debit card when paying in person.
Auto-Pay
For easy set-it-and-forget-it payment, enroll in auto-pay through the online billing portal. Your bill amount will be automatically paid each month on the due date using your default payment method.
Auto-pay ensures you never miss a payment or incur late fees. Just register online and complete the auto-pay enrollment process.
Account Management Online
The online billing portal allows 24/7 access to manage your Four Rivers account:
- Check balance
- View billing/payment history
- Make one-time payments
- Set up auto-pay
- Update account information
- Monitor usage
- Print bills
- Go paperless
Online account management makes paying bills and tracking usage easy and convenient.
Payment Assistance
If you are struggling financially to pay your Four Rivers utility bill on time, payment plans and assistance programs are available:
-
Payment arrangements – Get an extended due date without late fees
-
LIHEAP – Grants for utility bills if income qualified
-
Project Share – Charitable assistance funds
Contact Four Rivers customer service about bill payment assistance options to avoid disruption of service.
Late Fees and Disconnection
Four Rivers bills are due by the 10th of each month. Failure to pay on time incurs:
- Late fee after due date
- Disconnect notice sent
- Service discontinued for nonpayment
Avoid extra fees and potential service interruption by paying your utility bill on time. Reach out if you need payment assistance.
Summary
Paying your Four Rivers Sanitation Authority utility bill is quick and easy online, by phone, mail or in person. Enroll in auto-pay to guarantee on-time payment. Payment help is available if needed. Convenient account management allows 24/7 access. Keep your wastewater account current through the various options offered.
Cultivating a Culture of Innovation
The Rock River Water Reclamation District is now Four Rivers Sanitation Authority!
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FAQ
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