How to Pay Your OUC Bill by Phone

Paying your OUC (Orlando Utilities Commission) bill by phone is a quick and convenient option offered to OUC customers. In this comprehensive guide we’ll outline everything you need to know about using OUC’s automated phone system to check your account balance make a payment, set up recurring payments and more.

Overview of Paying Your OUC Bill by Phone

OUC offers an automated phone system that allows customers to manage their account and make bill payments by phone 24/7 To access the system, simply call OUC’s billing line at 407-423-9018

When you call, you’ll be prompted to enter your 10-digit OUC account number and 4-digit PIN. You can find these numbers printed on your monthly paper bill.

Once your identity is confirmed, you can use the intuitive voice prompts and menu options to:

• Check your account balance
• Make a one-time payment
• Set up recurring payments
• Update your contact information
• Report an outage or problem
• And more!

The automated system uses voice recognition technology, so you can speak your responses or use your phone’s keypad if preferred.

Payments can be made by debit/credit card or by authorizing a bank draft from your checking or savings account. The payment will be applied to your account immediately.

Locating Your OUC Account Number and PIN

To log in to the OUC automated phone system, you’ll need two key details – your OUC account number and PIN.

Your 10-digit account number can be found printed on the top left corner of your paper bill.

Your 4-digit PIN is located directly underneath your account number.

If you’ve misplaced your bill, you can also log in to myOUC to view your account number and PIN online.

Navigating the Phone Menu

The OUC automated phone system is designed to be user-friendly, with intuitive voice-guided prompts helping you navigate the menu.

When you first call 407-423-9018, listen to the voice prompts and then:

• Press 1 for English or 2 for Spanish
• Enter your 10-digit account number
• Enter your 4-digit PIN
• Follow the prompts to check your balance, make a payment, or access other account options

If the system has difficulty recognizing your voice commands, you can use your phone’s keypad to enter responses instead.

Below is a breakdown of the most common menu options:

Account Balance & Bill Details

• Press 1 to hear account balance
• Press 2 for due date and amount due
• Press 3 for last payment details
• Press 4 to hear full bill summary

Make a Payment

• Press 1 for one-time payment
• Press 2 to enroll in AutoPay recurring payments

Update Account Details

• Press 2 to update phone number, email, mailing address
• Press 3 to update banking info for AutoPay

Service Requests

• Press 1 to report a power outage
• Press 2 to start, stop or move service

Making a One-Time Payment

One of the most convenient features of OUC’s automated phone system is the ability to make quick one-time payments.

To make a payment during your call:

1. When prompted, press 1 for a one-time payment
2. Specify payment amount (or press 2 for full balance)
3. Select a payment method
   • For card payment, enter card details
   • For bank draft, enter bank account details
4. Listen to the payment confirmation summary and confirm details

Your payment will be immediately applied to your account. You can press 1 at any time to hear your updated account balance.

Enrolling in AutoPay Recurring Payments

For ultimate convenience, you can enroll in OUC AutoPay through the automated phone system.

With AutoPay, your monthly OUC bill is automatically drafted from your bank account each month on the due date.

To enroll:

1. When prompted, press 2 to enroll in AutoPay
2. Specify the bank account you want to link
3. Verify account type (checking or savings)
4. Enter your routing and account numbers
5. Listen to the AutoPay enrollment confirmation and press 1 to confirm

That’s it! OUC will now withdraw your monthly payment on each bill’s due date.

Reporting an Outage or Service Issue

The automated phone system also provides a simple way to notify OUC if you’re experiencing a power outage or other service problem.

To report an outage or issue:

1. Press 1 for a power outage, or 2 for another service issue
2. Enter your 10-digit account number
3. Press 1 to confirm the affected service address
4. You can then press 2 to receive an estimated restoration time

This quickly logs your outage/issue with OUC’s dispatch team so they can assess and restore service.

Updating Your Contact Details

Keeping your contact information up-to-date with OUC ensures you receive important account notifications.

Through the automated phone system, you can conveniently update details like:

• Phone number
• Email address
• Mailing address

Simply follow the voice prompts to verify your identity and then press 2 to access the “Update Contact Information” menu.

Getting Help with the Automated Phone System

If you need help navigating the phone menu options, there are a few ways to get assistance:

• Say “representative” or press 0 at any time to speak with a customer service agent.

• Visit OUC’s Frequently Asked Questions for detailed phone system guides.

• Call 407-423-9018 and speak “slowly and clearly” if the voice recognition has difficulty understanding your commands.

• Use your phone’s keypad to enter responses if needed.

The automated phone system makes managing your OUC account quick and hassle-free. By following the voice prompts and keypad inputs, you can conveniently check your balance, make payments, update details, report issues and more – all without needing to speak to an agent. Just call 407-423-9018 anytime to access the self-service options.