Paying your monthly water bill is an important responsibility as an Augusta utility customer. The Augusta Utilities department works hard to provide safe, reliable drinking water to our community. By paying your bill on time each month you help fund the operations and maintenance of Augusta’s water system. This article will walk through everything you need to know about paying your water bill in Augusta GA.
Overview of Augusta’s Water System
The Augusta Utilities department provides water service to around 80,000 customers within Richmond County The water system includes over 1,500 miles of water mains, multiple treatment plants, tanks, wells, and pumping stations. Over 22 million gallons of water are treated and pumped each day
This extensive infrastructure requires significant resources to maintain. Revenue from monthly water bills helps pay for upkeep and improvements to the water system. When every customer pays their bill on time, Augusta Utilities can continue providing quality water service.
Your Monthly Water Bill
Water bills in Augusta are issued monthly. The billing date is based on when your water meter is read, usually around the 15th to 20th of each month.
Your bill includes charges for water service, sewer service, and stormwater management. The rates are based on your water consumption each month. The more water used, the higher your bill.
Bills are mailed to customers shortly after meter reading day. The due date is listed on your bill, generally 15 days after the bill date.
Ways to Pay Your Bill in Augusta
Augusta offers several ways to pay your monthly water bill:
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Online – The fastest way to pay is through the online customer portal. You can pay by credit/debit card or electronic check.
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Phone – Call the IVR payment system at 706-312-4154 and follow the prompts to pay by card.
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Mail – Detach payment stub from bill and mail with check or money order. Allow 7 days for delivery.
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In-Person – Bring your bill to the front desk at 452 Walker Street to pay by cash, check, or card.
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Drop Box – Place your payment in the drop box located outside the Augusta Utilities building.
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Auto Pay – Enroll in auto pay to have payments automatically drafted from your bank account each month.
I recommend signing up for online bill pay on Augusta’s utility portal. It’s fast, secure, and convenient for managing your account and payments.
What If You Miss The Due Date?
It’s important to pay your water bill by the due date to avoid penalties and disruption of service. Here’s what can happen if you pay late:
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A 10% late fee will be added if payment is not received by the due date.
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After 30 days past due, a Past Due Notice is issued with a $10 processing fee.
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At 60 days past due, water service is subject to disconnection.
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To restore service after disconnection, all past due balances and a $50 reconnection fee must be paid.
Avoid these extra costs and inconveniences by ensuring your bill is paid on time every month. Consider enrolling in auto pay or paperless billing to help remember payment dates.
Payment Assistance Programs
If you are having trouble paying your water bill in Augusta, there are resources that can help:
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The Low Income Home Water Assistance Program (LIHWAP) provides bill payment assistance for qualifying low income households.
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Special payment arrangements may be made with Augusta Utilities for customers facing financial hardships.
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Non-profit agencies like United Way and the Salvation Army also have programs for utility bill assistance.
Contact Augusta Utilities if you need help paying your bill. They can evaluate your situation and eligibility for payment assistance programs.
Contact Information for Augusta Utilities
If you have any questions about your water bill, Augusta’s Utility Billing department can help:
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Phone: 706-312-4154
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Address: 452 Walker St, Augusta, GA 30901
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Email: [email protected]
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Hours: Monday – Friday, 8:30 am to 5:00 pm
Don’t hesitate to reach out to them if you need to discuss payment arrangements, establish service, or have issues with your water account.
LEARN HOW ONLINE BILLING AND AUTO-PAY CAN SIMPLIFY YOUR LIFE!
We offer three ways to pay your bill:
- Online is the easiest and most sustainable way to pay, using PayPal, a credit or debit card, or a direct ACH payment from your bank account. Choose our Auto-Pay option to automatically deduct your payment, and youll never miss a due date. It’s easy to set up an online account to view and pay your bills—see below for options and fees, and watch the video at right to see how easy it is.
- By Mail—We begin by mailing paper bills to all customers until they choose to “go paperless.” Each bill comes with a return envelope to send a check, or you can deliver a payment in person (see below). Here is a guide to reading your paper bill.
- In Person You can hand deliver a check or cash to our office from 7 am to 4 pm, Monday–Friday. You can also drop a check in our after-hours mail drop any time.
Most Greater Augusta Utility District bills are monthly; the only exception is Hallowell and a few sewer-only customers, who are billed quarterly.
Contact the office at (207) 622-3701. Before you call, please have your account information available. You can also email us suggestions or comments at any time.
New Augusta water bill rates to be discussed
FAQ
How much is water in Augusta, Georgia?
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Size of Meter
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Minimum Charge / Month
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Water Allowance / Month (Cubic Ft.)
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5/8″
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$19.60
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100
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3/4″
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$22.80
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100
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1″
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$26.03
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100
|
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1 1/2″
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$38.05
|
100
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