How to Pay Your CPS Energy Bill By Phone

Paying your CPS Energy bill by phone is a quick, easy and convenient way to take care of your payment. With just a few taps or dialing a number, you can pay your bill without having to leave home

Overview of CPS Energy Bill Payment Options

Customers of CPS Energy have several ways to pay their monthly gas and electricity bills:

  • Online – Through CPS Energy’s Manage My Account portal at
  • By Phone – By calling CPS Energy’s payment line
  • In Person – At an authorized payment location such as H-E-B or CPS Energy Customer Service Centers
  • By Mail – Mailing a check or money order to CPS Energy
  • Automatic Payments – Setting up automatic bank account withdrawals

Paying by phone is one of the most popular options because of its convenience. Keep reading to learn all the details about how to pay your CPS Energy bill by phone.

How to Pay Your CPS Energy Bill By Phone

Paying your CPS Energy bill by phone only takes a few minutes Follow these steps

  1. Call the CPS Energy Payment Line:

    • For residential customers, dial: 877-257-1172
    • For commercial customers, dial: 855-290-7615
  2. Enter Your 10-Digit Account Number: Listen to the prompts and enter your 10-digit CPS Energy account number using your phone keypad.

  3. Figure out how you want to pay. You must decide whether you want to use a credit or debit card, a checking account, or a savings account. Say or enter your selection.

  4. Enter Payment Information: Provide your payment details such as credit card number, expiration date, checking account number, routing number, etc.

  5. Confirm Payment Details: The automated system will read back your payment details. Verify everything is correct.

  6. Get Payment Confirmation: Stay on the line to get a payment confirmation number that you can use as proof that you paid.

And that’s it! In just a few minutes you can pay your CPS Energy bill completely over the phone.

Helpful Tips for Paying Your Bill By Phone

Keep these tips in mind to ensure your phone payment goes smoothly:

  • Have your account number ready so you can easily enter it when prompted. You can find your account number on your monthly bill.

  • Call from the phone number associated with your CPS Energy account. This helps verify your identity.

  • Know the exact payment amount prior to calling. Avoid guessing.

  • Have your payment method (credit/debit card, checking account, etc.) handy so you can smoothly complete the payment.

  • Write down the confirmation number at the end of the call and save it until you receive your next bill.

  • Double check dates and payment amounts as the automated system repeats them to catch any errors.

  • Contact CPS Energy customer service if you encounter any issues with your payment.

Pay by Phone Fees

When paying your CPS Energy bill by phone, fees may apply depending on the payment method:

  • Bank Account Payments – No fee
  • Debit/Credit Card Payments – $2.35 convenience fee

The fees go to the third-party vendor processing the payments, not to CPS Energy. Using your bank account to pay is the best way to avoid any fees.

Benefits of Paying Your Bill By Phone

Paying your monthly CPS Energy bill by phone offers these great benefits:

  • It’s fast – Payments can be made in just a few minutes.

  • It’s easy – The automated system walks you through each step.

  • It’s convenient – No need to mail payments or visit a payment center.

  • Painless account number entry – Enter your account number using your phone keypad rather than writing it out.

  • Payment tracking – Get a confirmation number to track your payment.

  • Accessibility – Those with limited mobility can easily pay from home.

  • Reminder capability – Schedule phone payment reminders to avoid late fees.

  • Flexibility – Use your desired payment method – credit/debit, bank account, etc.

For the ultimate bill paying convenience each month, pay your CPS Energy bill over the phone. It takes just minutes and you can call at times that fit your busy schedule. Use these helpful instructions for a smooth payment process. Consistently pay on time to avoid late fees or service disruption – a phone call makes it easy.

Other Ways to Pay Your CPS Energy Bill

In addition to phone payments, CPS Energy offers their customers several other convenient payment options:

Online Payments

For a simple, fast payment solution, login to your Manage My Account portal at You can review your bill, see payment history, set up reminders and more. Payments can be made with a bank account transfer (free) or credit/debit card (fees apply).

In Person Payments

Visit one of CPS Energy’s customer service centers or authorized payment locations such as H-E-B to pay your bill in person. Cash, check, money order or gift certificates are accepted. See the payment locations page for details.

Mail-In Payments

Simply mail your CPS Energy bill payment to:

CPS Energy
PO Box 2678
San Antonio, TX 78289

Be sure to allow 3-5 business days for your mailed payment to post to your account to avoid late fees. Include payment stub from bill to expedite processing.

Automatic Payments

For hassle-free bill payment, enroll in AutoPay through Manage My Account to have payments automatically withdrawn from your bank account each month. Log in and click “Enroll in AutoPay” to get started.

Budget Billing

For consistent monthly bills, consider CPS Energy’s Budget Billing plan. This lets you pay a fixed monthly amount based on your previous year’s energy charges. Enroll through your online account.

Third-Party Locations

CPS Energy bills can be paid at designated stores like H-E-B, CVS, Walmart and more for a small $1.50 fee. See the payment locations page for the full list.

Contact CPS Energy for Payment Support

If you have any questions or issues paying your CPS Energy bill, customer service agents are available to help:

  • Residential Customer Service: 210-353-2222
  • Commercial Customer Service: 210-353-3333
  • Email: [email protected]

Agents can also assist with payment arrangements if you are struggling to pay your full balance.

Don’t let a past due CPS Energy bill stress you out. Paying by phone takes just minutes and your service stays on. Use these step-by-step instructions for smooth phone payments each month.

Pay Cps Bill By Phone

CPS Energy Customer Service

At CPS Energy, our customer service team is dedicated to delivering reliable, friendly, and helpful service to our customers. We aim to provide our customers with the best possible service and are here to answer any questions you may have about your electricity account and energy use. We are committed to providing information that will help you understand and manage your energy use. Whether you need to pay a bill, report an outage, check outages map, or just check in with customer service, we’re here to help.

To contact us, please call our Customer Service team on 210-353-2222. If you prefer to contact us online, you may do so via the Customer Service Request Form. Our customer service team is available every day from 7:00 am to 7:00 pm. If you have an emergency, please call our 24/7 Emergency Line at 210-353-3333. If you would like to report a power outage, please contact us on 210-353-HELP (4357).

We take pride in our customer service and strive to ensure that all our customers receive the best possible service. We are here to answer any questions you may have and provide you with the information and resources you need to make the best energy efficiency decisions for your home or business.

We thank you for choosing CPS Energy and appreciate your business. Please contact us with any questions or concerns you may have and we will be more than happy to assist you.

How do I pay my CPS Energy bill?

To pay your CPS Energy bill, you will need to sign into your online account. To do this, simply navigate to the CPS Energy homepage and click the “Sign In” button. You will then be asked to enter your username and password. Once you have logged in, you will have access to your CPS Energy account dashboard. From here you can view and pay your bill, check your service status, view energy usage, review past bills and make any account changes.

If you do not have an online account, you can still pay your CPS Energy bill. Simply navigate to the “Payments” section of the CPS Energy website. Here you will find the option to pay your bill without signing in. You will need to provide your account information, such as your account number and payment amount. After submitting your payment information, you will be able to choose your payment method. You can either pay by credit or debit card, or opt for automatic bank payments.

If you would prefer to pay your bill by phone, this is also an option. You will need to call the customer service line at 1-800-611-0964. The automated service will ask for your account number and payment amount. After providing your information, you will then be asked to provide your payment method details. Your payment will be processed and a confirmation will be sent to you by email or text message.

Verify: CPS Energy is not calling customers threatening to cut off electricity due to unpaid bills


Where can I pay my CPS bill?

Make payments at H-E-B, Woodforest National Bank, Money Box/Speedy Cash or other retail stores.

What is the CPS Energy phone number?

1 (800) 773-3077

How long before CPS turns off power in San Antonio?

Past due customers are eligible for disconnection anytime between 42 to 64 days after their bill is issued. See the phased in approach of resuming disconnects for nonpayment of past due bills below.

How do I get help paying my light bill in San Antonio?

How to apply for REAP utility assistance: Complete the City of San Antonio’s Online Application (San Antonio residents) or get help by calling 210-335-3666 (for Bexar County residents).

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