How to Pay Your City of Charlotte Water Bill Easily Online

Paying your City of Charlotte water bill is now easier than ever thanks to online and mobile payment options. As a resident of Charlotte, having access to clean, reliable water in your home is vital. Keeping up with your City of Charlotte water bill payments is an important responsibility Fortunately, the city offers convenient ways to pay so you can avoid late fees and service disruptions.

In this comprehensive guide, we’ll walk through all the details on how to pay your City of Charlotte water bill online, through the mobile app, by phone, and more We’ll also provide tips to understand your bill, manage your account, and get help if needed. Let’s dive in!

Understanding Your City of Charlotte Water Bill

Your water bill provides important details on your water usage and charges Key elements to check each month include

  • Account number – This unique number identifies your account. Have this handy when paying your bill or inquiring about your account.

  • Service address – Confirms the property address where you receive water services.

  • Due date: The date by which you must send your payment to avoid late fees.

  • Previous balance – Any past due balance owed from prior billing periods.

  • Current charges – Your total charges for the current billing period. This includes water service, sewer, stormwater fees, sales tax, and other applicable charges.

  • Use of water—Shows how much water your home used during the billing period in gallons or CCF Check for significant increases that may indicate leaks.

  • Account messages – Important notices like payment confirmations or high usage alerts.

Monitoring these details monthly can help you stay on top of your water usage and bill payment status. Contact Charlotte Water customer service if you have any questions about charges or reading your bill.

Paying Your Water Bill Online

The fastest and most convenient way to pay your City of Charlotte water bill is online through the Charlotte Water website. Here’s how it works:

  1. Go to and click on “Pay Water Bill”.

  2. Enter your 10-digit account number and 4-digit street number of your service address. This information can be found on your water bill.

  3. Select whether you want to pay the full balance or a partial payment amount.

  4. Enter your payment details. You can pay securely by e-check, credit/debit card or digital wallet.

  5. Review payment summary and submit.

  6. Payment will be processed instantly and you will receive a confirmation number.

Payments made by 6 pm on business days are posted to your account the same day. You can also view payment history and set up recurring payments through your online account.

Paying by Mobile App

For on-the-go bill payment, download the City of Charlotte app available for iOS and Android. Within the app you can securely pay your water bill with just a few taps.

To get started:

  • Download and open the City of Charlotte app
  • Tap on “Pay Water Bill”
  • Enter your account and service address details
  • Select payment amount and method
  • Review and submit

The app also lets you manage notifications, analyze usage, and more. Paying your water bill through the mobile app is fast, easy, and convenient any time.

Paying by Phone

If you prefer to speak to a customer service agent, you can pay your City of Charlotte water bill by phone. Call 704-336-7600 and follow the prompts to make a payment.

You will need to provide:

  • Account number
  • Service address
  • Payment amount
  • Payment method – automated system takes credit/debit cards or e-check

Telephone payments are processed instantly when you pay by 6 pm on business days. A convenience fee of $1.95 applies to phone payments.

Paying by Text

For quick one-time payments, you can pay your water bill by text message using Kubra EZ-Pay.

To get started:

  1. Text “PAYNOW” to 704-938-0600

  2. Reply with your 10-digit account number and 4-digit street number when prompted

  3. Follow text message steps to complete payment by credit/debit card

  4. Receive payment confirmation text

A convenience fee of $1.10 applies to text payments. It’s super quick and easy to pay on the go by text!

Paying by Mail

If you prefer, you can mail your water bill payment to:

Charlotte Water
PO Box 1316
Charlotte, NC 28201

Payments must be received (not postmarked) by the due date to avoid late fees. Allow 5-7 days for mailed payments. You can pay by check or money order payable to Charlotte Water. Include your account number and address on the payment.

Do not mail cash – for security reasons, Charlotte Water cannot accept cash payments by mail. Use one of the online, phone, or in-person payment options instead.

Paying In Person

You can also pay your City of Charlotte water bill in person at one of these locations:

  • Charlotte Water main office – 5100 Brookshire Blvd, Charlotte, NC 28216

  • Hal Marshall Services Center – 700 N Tryon St, Charlotte, NC 28202

  • Charlotte Mecklenburg Government Center – 600 East Blvd, Charlotte, NC 28203

Cash, check, money order, and credit/debit card payments are accepted. Please note in-person payments have a $1.95 convenience fee if paying by card.

In-person payments must be made during open business hours. Due to possible wait times, online or phone payments are recommended for fastest service.

Setting Up Recurring Payments

If you want to set your water bill on autopilot, recurring payments may be the perfect option. This automated payment method securely pays your bill each month, so you don’t have to remember.

You can set up recurring payments:

  • On your online account – Specify payment date and amount
  • By phone – Call Charlotte Water customer service
  • By mail – Send in a completed authorization form

Your bill will be paid automatically on the due date each month by bank draft, credit/debit card, or pre-authorized checking. Make sure to update your payment method if card expires or account changes. You can cancel or change recurring payments anytime through your online account.

Payment Assistance Programs

If you are having trouble paying your Charlotte water bill, customer service representatives can connect you with available assistance programs:

  • Payment extensions – More time to pay your balance

  • Payment arrangements – Spread payments over multiple months

  • Crisis Assistance Program – Helps income eligible customers

  • Less Than Whole Program – Reduced rates for qualifying households

Contact Charlotte Water as soon as possible if you anticipate difficulty with bill payment. Temporary assistance and flexible options may be available to help avoid disruption of services.

Avoid Late Fees and Service Disruption

To prevent late fees and water shut offs, be sure to pay your City of Charlotte water bill in full by the due date each month. Late fees are 10% of your current bill.

If your account becomes past due, you will receive shut off notices warning of possible water service interruption. To restore service after shut off, all past due balances and reconnect fees would need to be paid immediately. Avoid these extra costs and hassles by keeping accounts current.

Payment reminders and account notifications can be helpful for staying on track. Sign up through your online account to get emails and text alerts about upcoming due dates and past due statuses.

Get Support from Customer Service

Charlotte Water offers exceptional customer service to help with all your billing and payment needs. Contact them at:

The Charlotte Water customer service team can:

  • Explain charges on your bill

  • Take a payment over the phone

  • Set up a payment plan or assistance program

  • Update account and billing information

  • And more!

Charlotte Water is committed to ensuring a positive customer experience. Do not hesitate to reach out by phone or online chat if you ever have any questions or concerns regarding your water services and billing account.

Paying your monthly water bill is essential to continue enjoying safe reliable water through the City of Charlotte water system. With user-friendly online, mobile, text, phone, mail and in-person payment options, keeping your account current is now easier than ever. Use this guide to explore the many convenient ways to pay your City of Charlotte water bill on time every month.

City Of Charlotte Water Bill Pay

What information do I need to register on the portal?

To view your account information, you will also need the following:

A valid Charlotte-Mecklenburg City-County Services bill account number.

The street number where you are using the Charlotte Water service.

Example: If your address is 1234 Elm St., enter “1234”.

What do I need to make an in-person payment?

You must have a pay slip in order to make a payment at an authorized EZ-Pay location.

  • Pay slips can be printed from a computer or shown on your mobile device.
  • You will need your account number and street address to create a pay slip.

Charlotte Water ends moratorium, demands pay


How do I pay my Charlotte Water bill by phone?

Call 311 or 704.336.7600 A $1.10 fee is charged by KUBRA EZ-PAY per transaction up to $999.99 within 26 days. For payments totaling more than $999.99 within 26 days, a $55 convenience fee will be charged by KUBRA EZ-PAY.

How to get water in Charlotte, NC?

Contact Charlotte Water by dialing 311 or 704-336-7600 and ask for “water move in or move out” between 7:00 a.m. and 7:00 p.m. Monday through Friday. Please provide: Social Security Number (SSN) (preferred); or.

How much is a typical water bill in Charlotte, NC?

Most residents in Charlotte, NC, pay, on average, $75.98 monthly for water (according to Charlotte Water).

What is the phone number for Charlotte Water Dispatch?

If you are experiencing a water emergency or suspect a sewage overflow or spill, dial311or704.336. 7600– 24 hours a day, seven days a week. If call is after business hours, select water or sewer emergency from the automated phone prompt.

Does Charlotte water offer financial assistance?

Financial assistance is available for families in need. Charlotte Water encourages customers to contact 3-1-1 or visit to learn more about the many financial assistance programs available. Need to fill a pool in Charlotte, Cornelius, Davidson, Huntersville, Matthews, Mint Hill, or Pineville? You have options… Option 1:

What is Charlotte Water’s customer care program?

Through the Customer Care Program, Charlotte Water has also established the Customer Care Team, a group of trained customer service professionals dedicated to work one-on-one with customers, connecting them with community assistance agencies and working with customers to address and resolve past due balances.

Is Charlotte water a “cost-of-service provider”?

Charlotte Water is legally required to operate as a “cost-of-service provider.” This means, as a utility, CLTWater must strictly use fees and rates to support, maintain and grow the water system. That requires us to operate as good water stewards and as a business operation that does not make a profit, but also can not legally operate at a loss.

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