Paying Your Avista Bill in Spokane, WA: A Complete Guide

Paying your utility bill on time every month is an important responsibility for every household and business. If you live in Spokane WA and get your electricity and/or natural gas from Avista Utilities, this guide will walk you through everything you need to know about paying your Avista bill conveniently and hassle-free.

Overview of Avista

Avista is an energy company that provides electric and natural gas services to over 400000 customers across Washington Idaho, Oregon, Alaska, and Montana. They are headquartered in Spokane and have been serving the community for over 130 years.

As the primary energy utility provider in Spokane, it’s very likely your home or business receives electricity and/or natural gas from Avista. They offer reliable energy at reasonable rates, as well as a variety of programs and services to help customers manage and lower energy costs.

When Avista Bills are Issued

Avista typically issues bills every month for residential customers The date your specific bill is generated can vary, but is generally between the 8th-15th of the month

You’ll receive a bill that covers the previous month’s usage and charges. For example, in mid-February you would get a bill covering energy usage for the month of January.

Business customers may be billed monthly or every two months, depending on their rate schedule.

How to Check Your Avista Account Balance

There are a couple ways to check how much you currently owe on your Avista bill:

• MyAvista App – Download the MyAvista mobile app on your smartphone or tablet to quickly view your account balance, make payments, report outages and more.

• Online Account Access – Register for an online account at www.myavista.com. Once logged in, you can see your current balance and account details.

• Phone – Call Avista customer service at (800) 227-9187 to speak with a representative who can provide your current balance over the phone.

• Bill Stub – Your current total balance due is printed on each monthly bill stub. Save your bills or log in online to refer back to this balance.

Knowing how much is owed and when it’s due ensures your account stays in good standing and service remains uninterrupted.

Avista Bill Due Date

The specific due date is shown on your monthly bill stub, typically around the 25th of each month. However, the date may vary from month to month.

Some important notes about Avista bill due dates:

• The due date is typically 20-25 days after the bill generation date.

• If the due date falls on a weekend or holiday, payment is due the next business day.

• Bills are considered past due after the due date, and late fees may apply.

• Service may be disconnected if a bill is 60+ days past due.

To avoid late fees, make sure to pay the Total Amount Due by the due date shown on each bill. Mark your calendars with the due date each month to remember.

How to Pay Your Avista Bill

Avista offers many convenient payment options to suit every customer’s needs:

Pay Online

The quickest way to pay is through the MyAvista online portal or mobile app. Register your account at www.myavista.com or download the app to get started. You can make one-time payments or set up recurring automatic payments using your checking/savings account, credit or debit card.

Pay by Phone

Call (800) 227-9187 to make a payment via the automated phone system, available 24/7. Or speak to a customer service agent during business hours to pay over the phone.

Pay by Mail

Detach the payment stub from your bill and enclose it with a check or money order payable to Avista. Mail payments to:

Avista
1411 E Mission Ave
Spokane, WA 99252-0001

Allow 5-7 business days for mailed payments to post to your account.

Pay in Person

Take your bill stub and payment to any of Avista’s authorized pay stations across Spokane, including the main office downtown. Cash, check, credit card and money orders are accepted.

Find pay station locations at www.myavista.com.

Pay via Bank Bill Pay

Many banks and credit unions offer bill pay features through online banking. Set Avista up as a payee and schedule one-time or recurring payments.

Funds are electronically transferred directly to Avista, saving you time and stamps. Just confirm Avista has your correct account number to apply the payment properly.

Automatic Payment Plans

Enroll in recurring autopay from your bank account or credit card. Payments are made automatically each month, ensuring your bill is always paid on time.

Manage autopay enrollments through your online account or the MyAvista app. Customers on autopay can also qualify for Avista’s discounted Comfort Level Billing plan to help with budgeting.

Payment Assistance Programs

If you are struggling to pay your bill on time, Avista offers several assistance programs and resources for qualifying customers, including:

• Deferred payment arrangements
• Low income bill assistance
• Temporary bill forgiveness
• Energy efficiency upgrades to lower costs
• Payment matching donations and charitable funds

Visit www.myavista.com or call (800) 227-9187 to learn about assistance options that can help you avoid service disruptions.

Late Payments and Disconnection

If your Avista bill is past due, it is important to pay the overdue amount right away to avoid additional late fees or potential disconnection. Here’s what you can expect if your account becomes delinquent:

• A 1% late fee will be applied to the past due balance if not paid by the due date.

• A 1-week disconnect notice will be issued if the account is 30 days past due.

• Accounts 60+ days past due are subject to disconnection without further notice.

• A $25 disconnection fee and $25 reconnection fee will be charged if service is disconnected.

• Disconnection can happen as soon as 8am the scheduled date. Payment in full is required to restore service.

Don’t let it get to this point! Pay on time, enroll in autopay, or call Avista immediately if you anticipate falling behind on payments.

Contact Avista Customer Service

If you have any other questions or need help with your Avista utility bill, customer service agents are available:

• By phone: Call (800) 227-9187

• Online: Start a live chat at www.myavista.com

• In person: Visit the downtown Spokane office at 1411 E Mission Ave

Avista can help explain your rates, payment options, energy usage, ways to save, and any account-related questions you have as a valued customer.

Key Takeaways

• Avista provides electric and natural gas service to most of Spokane

• Bills are issued monthly and due around the 25th of each month

• Pay via the MyAvista app, online, by phone, mail, in person or through your bank

• Enroll in autopay or level billing plans to help with budgeting

• Seek bill assistance if you are struggling to pay on time

• Avoid late fees and disconnection by paying your balance in full each month

Paying your Avista utility bill doesn’t have to be a hassle each month. Following these tips and taking advantage of the many payment options can help keep your Spokane home or business powered with reliable energy services from Avista.