How to Contact First Merit Bank for Bill Pay Support

Dealing with bank bill pay issues can be a headache. When you need answers on your First Merit account it helps to know the best ways to reach their customer service.

In this guide I’ll cover everything you need to know to get in contact with First Merit Bank including

• Background on First Merit Bank
• Bill pay services offered
• Ways to reach customer service
• Tips for checking bill pay status
• Troubleshooting common bill pay problems
• Alternate bill pay options

Let’s dive in to how to get First Merit bill pay support easily!

Overview of First Merit Bank

First Merit Bank was a major regional bank based in Akron, Ohio. They operated over 350 branches across Ohio, Illinois, Michigan, Pennsylvania and Wisconsin.

Some quick facts on First Merit:

• Founded in 1890
• Acquired by Huntington Bank in 2016
• Offered checking, savings, IRAs, loans, credit cards
• Received mostly positive customer reviews

First Merit had a strong focus on business banking, commercial lending and wealth management. They also provided extensive consumer banking and bill pay services.

Now that they have merged with Huntington Bank First Merit accounts and bill pay are handled under the Huntington brand. But many customers still refer to them as First Merit.

Bill Pay Services From First Merit

Like most banks, First Merit offered an online bill pay platform through their website and mobile app.

Key features of First Merit bill pay included:

• Pay bills from checking or savings
• One-time and recurring payments
• Customize payees and settings
• Receive eBills directly
• Set up alerts
• Pay mortgage and loans
• Pay individuals (P2P)
• Charitable giving

There were no fees for standard First Merit bill pay. Expedited payments cost $10 each.

How to Contact First Merit Bank Customer Service

Since the Huntington Bank acquisition, First Merit customer service is now part of the Huntington team. Here are some ways to reach them for bill pay support:

By Phone

• Call 1-800-480-BANK (2265)
• Available 24/7
• Automated account info or speak to a rep
• Expect hold times during peak hours

Online Banking Message

• Log into your First Merit online account
• Under Services, choose Customer Service
• Select Contact Us and pick a topic
• Write out your question and submit

Visit a Branch

• Find one of hundreds of Huntington branches
• Ask to speak to a banker about First Merit account issues

Mail a Letter

• Huntington Customer Service
• P.O. Box 1558 DE1-E535-02D
• Columbus, OH 43216

Social Media

• Tweet @Huntington_Help for basic inquiries
• Send a Facebook message to Huntington

Email

• For general questions, email Huntington directly at [email protected]

With multiple options, you can choose the First Merit/Huntington Bank customer service channel that works best for your needs.

Tips for Checking Your Bill Pay Status

Before contacting First Merit about an issue, take steps to investigate on your own using their online banking or mobile app:

• Review bill pay history – Confirm if payments were processed as scheduled. Check for errors.

• Verify account balances – Make sure you had sufficient funds for bill payments, and that the amounts were properly deducted.

• Look for notifications – First Merit may send notifications about late or unsuccessful payments via email, text or when you log in.

• Read support articles – Many basic bill pay questions can be answered through Huntington’s FAQs and searchable knowledge base.

• Try account alerts – Set up custom alerts so First Merit immediately lets you know of any declined payments, low balances, or other problems.

Doing some self-service troubleshooting first makes customer service calls quicker and more productive.

Troubleshooting Common First Merit Bill Pay Problems

Contact First Merit/Huntington Bank customer support if you encounter any of these common bill pay issues:

• Declined payment – If a bill isn’t paid due to low funds or other issues, get the payment rescheduled ASAP. Avoid late fees.

• Wrong payee – If you accidentally send a payment to the wrong account, call quickly to try withdrawing it.

• Double payment – Receiving a notice about paying a bill twice? Get it refunded.

• Late payment – Payments processing slower than expected? Ask for late fees to be waived.

• Missing payment – Don’t see a paid bill you expected? Have them trace the payment.

• Stuck payment – Funds debited but bill not reflecting payment? Follow up.

• Unresponsive payee – Report any billers who won’t update records despite payment proof.

• Account compromise – Suspicious payments you didn’t authorize? Report it immediately.

Tackling bill pay problems right away can prevent headaches down the road. Keep meticulous records and follow up persistently.

Alternatives if You Can’t Resolve First Merit Bill Pay Issues

What if you have an ongoing issue with First Merit/Huntington Bank that is not resolved despite multiple contacts? A few options to consider:

• File an official complaint with the Consumer Financial Protection Bureau

• Contact your state banking regulator

• Change banks – Closing your account to take business elsewhere sends a strong message.

• Small claims court – For serious unresolved disputes over $500-$5000 in some states.

• Hire a lawyer – If damages are significant, consulting an attorney on legal options related to improper bill payments may make sense.

• Spread the word – Share poor service experiences on social media and consumer sites to warn others.

While most First Merit/Huntington bill pay problems can be fixed with their customer service team, you have alternatives if they fail to address the situation to your satisfaction.

Let First Merit Bill Pay Customer Service Help

Don’t let a bill payment issue spiral out of control. With multiple convenient ways to contact them, First Merit Bank (now Huntington) customer service should be able to diagnose and resolve your bill pay problems quickly.

But take the initiative to research potential solutions in your account first. Check for notifications, review your payment history, and read their FAQs. The more details you can provide, the better.

Persistently follow up on any errors or unposted payments. Escalate complaints if needed until the matter gets properly addressed. Don’t settle for unsatisfactory answers when it comes to your hard-earned money.

With the right customer service approach, First Merit’s online bill pay can still be a convenient option for managing your regular payments and avoiding late fees. Just know who to call if you ever have an issue or question about your account.