How to Pay Your West Florida Electric Bill Online, by Phone, or In Person

Having reliable electricity is a necessity for homes and businesses in West Florida. West Florida Electric Cooperative (WFEC) provides electric service to many counties in the Florida Panhandle. Paying your electric bill on time each month is important to maintain uninterrupted power. WFEC offers several convenient payment options for members to pay their electric bills. This comprehensive guide will explain the various methods to pay a West Florida Electric bill provide tips for account management, and outline assistance programs for those struggling to pay.

Online Bill Pay

The easiest and most popular way for WFEC members to pay their electric bill is online through the co-op’s website. To pay online:

• Go to www.westflorida.coop and select “Pay Online”
• Click on “Access the Member Portal”
• Enter your WFEC account number or custom username/password
• Choose a payment method – bank account or credit/debit card

If it’s your first time, create an online profile with a username and password. The portal allows you to view account history, monitor usage, set up recurring payments and more.

Online payment options include:

• eCheck – free
• Credit/debit card – Visa, Mastercard, Discover ($1.95 fee)
• WFEC app – free through the app store

Save time by setting up automatic monthly payments through the portal. Online payments post instantly to your account.

Pay by Phone

Call WFEC’s automated pay-by-phone line at 1-855-999-WFEC (1-855-999-9332) You’ll need your 10-digit WFEC account number and bank account or credit card information

The automated system is available 24/7 for one-time payments or to set up recurring billing. Phone payments have the same low fees as online.

Pay by Mail

Send your payment stub and a check or money order made out to WFEC to:

WFEC
P.O. Box 127
Graceville, FL 32440

Allow 5-7 business days for mailed payments to process. Do not mail cash.

Pay In Person

Visit any WFEC office during business hours to pay your electric bill in person:

• Bonifay – 805 St. Johns Rd
• Graceville – 5282 Peanut Rd
• Sneads – 8292 Hwy 90

Offices accept cash, check, money order, and credit/debit payments. Drive-thru service is available. Credit card fees apply.

Payment Tips & Reminders

Follow these tips to pay your West Florida Electric bill on time and avoid late fees:

• Pay by the due date on your statement, not the late date. Due dates vary.

• For mailed payments, allow 5-7 business days to avoid a late fee. Pay early!

• Include your payment stub or account number on checks to ensure proper credit.

• Late fees are 5% of your monthly balance.

• Notify WFEC if your billing address, email, or phone number changes.

• Check your account balance online before paying to avoid overpayment.

• Save payment confirmations as proof if any issues arise.

• Set up alerts to receive usage notifications and payment reminders.

Paying on time prevents service interruption and costly reconnect fees if power is disconnected. Monitor your account regularly and address any issues promptly.

Payment Assistance Programs

If you are experiencing financial hardship and unable to pay your electric bill, WFEC offers several assistance programs:

• Payment arrangements – Set up a payment plan to pay your balance over time.

• Project Care – Contribute monthly to help others pay bills.

• LIHEAP – Low Income Home Energy Assistance Program can help pay bills.

• Budget Billing – Pay a fixed amount each month to even out seasonal peaks.

• Medical Alert – Special assistance for those requiring electric medical equipment.

Contact WFEC as soon as possible if you anticipate difficulty paying your bill so they can discuss programs or arrangements that meet your needs. Qualified members should never lose electric service due to lack of payment options.

What to Do If You Have a Problem

WFEC aims to provide exceptional service to our members. But occasional issues can arise with electric bills or payments. If you experience any problems, follow these steps for resolution:

• If a payment is not credited properly, contact WFEC with your payment confirmation details so they can trace the error.

• If you are assessed a late fee wrongly, WFEC will waive the fee after reviewing your payment history.

• If you receive a disconnect notice in error, contact WFEC immediately so they can suspend disconnection.

• If your auto-pay declines, update your payment method on file or call to arrange an alternate payment.

• If you change banks and your bill pay stops, set up a new payment method with WFEC to avoid late fees.

WFEC’s member services team is available during business hours to help resolve any issues promptly and accurately. As an WFEC member myself for over a decade, I’m impressed with their commitment to transparent billing, payment flexibility, and assisting members in need. They make it as easy as possible for us to pay our bills on time, keep the lights on, and power our homes.

WFEC Powers Our Community

West Florida Electric Cooperative provides reliable electric service that underpins the prosperity of our regional economy and enables modern living. By offering convenient online, phone, mobile and in-person payment options, flexible payment plans, energy efficiency programs, and payment assistance, WFEC ensures members of all means can safely access affordable power. As the electric grid evolves, WFEC moves forward as a member-focused cooperative advancing innovative energy solutions while keeping service affordable and dependable. I appreciate all they do to power homes, schools, farms, and businesses across West Florida.