The Complete Guide to Paying Your Duke Energy Bill

Paying your Duke Energy bill on time each month is important to avoid late fees and potential service interruption. With several convenient payment options, Duke Energy makes it easy to pay your bill. This comprehensive guide will walk you through everything you need to know about paying your Duke Energy bill, including payment addresses, online payments, in-person pay stations, and more.

Overview of Duke Energy

Duke Energy is one of the largest electric power holding companies in the United States providing electricity to 7.8 million customers across six states – North Carolina South Carolina, Florida, Indiana, Ohio, and Kentucky. They also provide natural gas to 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio, and Kentucky.

With headquarters in Charlotte North Carolina Duke Energy operates through three primary business units

• Duke Energy Carolinas – Electric utilities in North Carolina and South Carolina
• Duke Energy Progress – Electric utilities in North Carolina and South Carolina
• Duke Energy Florida – Electric utilities in Florida
• Duke Energy Ohio/Kentucky – Electric utilities in Ohio and Kentucky
• Duke Energy Indiana – Electric utilities in Indiana
• Duke Energy Gas Utilities – Natural gas utilities in North Carolina, South Carolina, Tennessee, Ohio, and Kentucky

When is My Duke Energy Bill Due?

Duke Energy bills for residential customers are typically due 21 days after the billing date The billing date is shown on your monthly statement

Duke Energy bills are usually due 10 days after the billing date for business and industrial customers. Check your monthly statement for the exact due date.

If the due date falls on a weekend or holiday, your payment will be due the following business day.

How Can I Pay My Duke Energy Bill?

Duke Energy offers several convenient payment options:

Pay Online

If you want to pay your Duke Energy bill quickly and easily, use their website or mobile app. To pay online, you’ll need your account number and zip code.

With Duke Energy’s online payment system, you can:

• Pay your bill immediately
• Schedule future payments up to a year in advance
• Set up recurring auto-pay to have your bill paid automatically each month
• View payment history and billing statements
• Pay multiple bills at once

To pay online, visit Duke Energy’s payment portal and select “Pay Bill.”

Pay by Phone

Call Duke Energy’s automated payment system at 800-729-6228 to pay your bill over the phone using your checking or savings account. You’ll need your account number and zip code.

This system is available 24/7 for quick and easy phone payments. However, a small convenience fee may apply for phone payments.

Pay by Mail

To pay your Duke Energy bill by check or money order through the mail, send your payment to the address below:

Duke Energy Corporation
PO Box 601297
Charlotte, NC 28260-1297

Be sure to include your account number on the check or money order. Allow 5-7 days for mail delivery time. Do not send cash through the mail.

Pay in Person

Duke Energy has authorized pay stations where you can pay your bill in person with cash, check, or money order.

To find an authorized pay station near you, visit the [Duke Energy payment locations page](https://www.duke-energy.com/ residential-services/billing-payment/authorized-payment-locations) and enter your zip code.

Some common pay station locations include Kroger, Walmart, Publix, Kmart, and Western Union. Hours vary by location. A small convenience fee may apply when paying at a third-party authorized pay station.

Pay by Wire Transfer or ACH

Commercial and industrial customers can pay Duke Energy bills by wire transfer or ACH. Contact the Duke Energy representative below for details:

Charlotte Glassman, Duke Energy – Carolinas
704-756-5874
[email protected]

Paying Your Bill if You’re on a Budget Plan

Duke Energy’s Budget Billing plan allows residential customers to pay a “fixed” bill each month, providing predictable bills and avoiding significant seasonal fluctuations. This can make it easier to budget your utility costs.

If you’re enrolled in Budget Billing, you’ll receive a bill each month for the fixed Budget Billing amount determined by Duke Energy based on your average usage over the past 12 months.

It’s important to pay your Budget Billing amount in full each month. At the end of each year, Duke Energy will “true up” your account to settle any overages or underpayments. This may result in a small credit or balance due.

Pay your monthly Budget Billing amount by the due date using any of the regular payment options – online, by phone, by mail, or in person.

What Happens if I’m Late on My Duke Energy Bill?

If your Duke Energy bill is not paid by the due date, you may incur a late fee. The late fee in most Duke Energy service areas is 1.5% of your total unpaid balance.

If your bill remains unpaid, you’ll receive a Disconnection Notice stating a disconnect date when your service may be interrupted if the bill is not paid.

Important: If you’re unable to pay your bill by the due date, contact Duke Energy immediately to discuss bill payment assistance options before your service is disconnected.

What are Some Bill Payment Assistance Options?

If you’re having trouble paying your Duke Energy bill, contact them as soon as possible to discuss payment assistance options, including:

• Payment plans – Set up a monthly payment plan to pay your balance over time.

• Extension on due date – You may qualify for an extra 10 days to pay your bill if you meet certain conditions.

• Energy efficiency tips – Duke Energy can provide tips to help reduce your monthly energy usage and lower your bills.

• Budget Billing – Enroll in Budget Billing to get a predictable monthly bill amount.

• Bill discounts – You may qualify for a bill discount if you’re over 65 years old, military, disabled, or low income.

• LIEAP – The Low Income Energy Assistance Program provides grants to help qualified customers pay energy bills.

Don’t wait – call Duke Energy at 1-800-777-9898 as soon as possible if you need help paying your bill. Disconnection of service can be avoided with prompt communication and payment arrangements.

Can I Pay Multiple Duke Energy Bills Together?

If you have more than one account with Duke Energy, you have the convenient option to pay all your bills in one place.

To link multiple accounts, sign in to your online Duke Energy account and click “Link Accounts” under Billing & Payment. Follow the instructions to link additional electric or natural gas accounts.

Once linked, you can view and pay all your Duke Energy bills together in one payment transaction online, by phone, or through the mobile app – saving time and hassle.

In Summary

• Duke Energy bills are typically due within 21 days of the billing date. Check your monthly statement for the exact due date.

• Pay online, by phone, by mail, in person, or by wire/ACH. Online payment provides the most convenience.

• If paying by mail, send checks to PO Box 601297, Charlotte, NC 28260-1297.

• Avoid late fees and maintain service by paying your bill in full by the due date.

• Payment assistance is available if you’re unable to pay your bill – call Duke immediately to discuss options.

• Link multiple Duke Energy accounts to pay all bills in one place.

Paying your Duke Energy bill on time is important. With numerous payment options, it’s quick and easy to keep your account up to date. Contact Duke Energy immediately if you need assistance paying your bill or avoiding disconnection.