Living in Murfreesboro provides residents with access to high-quality municipal water and sewer services. However enjoying these essential utilities does come with a monthly bill. The Murfreesboro Water Resources Department (MWRD) offers various payment methods to make it easy for customers to pay their water and sewer charges on time each month. From online payments to automatic bank drafts Murfreesboro utility customers can choose the most convenient way to pay their bill.
Murfreesboro’s water system provides over 22 million gallons of clean drinking water per day to around 140,000 residents. The wastewater system collects and treats approximately 18 million gallons of sewage daily. Operating these extensive systems and processing the monthly billing requires significant infrastructure and staffing. Water and sewer rates are set at levels needed to sustain reliable service.
MWRD wants its customers to find it as easy and quick as possible to pay their bills. They give you a number of ways to pay your Murfreesboro utility bill, each one suited to your needs and preferences.
Paying Online
The fastest and most popular payment method is paying online through the MWRD customer portal. Registered customers can log in anytime to view their balance and make secure online payments
Benefits of paying online include
- Make one-time payments 24/7.
- Set up recurring auto-pay.
- Store payment account info for faster checkout.
- Access payment history and billing statements.
- Receive paperless e-bills.
- Avoid late fees with reminders.
To pay online, go to www. murfreesborotn. gov and click “Pay Online Bill” to access the MWRD customer portal. Follow the on-screen instructions to create an account or pay as a guest once.
Automatic Bank Draft
For hands-free bill payment, customers can authorize a monthly auto draft from their bank account. On the due date each month, MWRD will automatically withdraw the current bill amount directly from your account.
To set up bank draft payments:
- Download the authorization form from the MWRD website.
- Complete the form with your account details.
- Attach a voided check.
- Mail documents to MWRD at least 30 days before next bill.
This ensures your bill always gets paid on time without any effort!
Pay by Phone
For quick one-time payments, customers can call the MWRD automated phone system at 615-848-3209 and select option 1. You will need to enter your account number and card details. Phone payments incur a small service fee.
Pay by Mail
Traditional check or money order payments can be mailed in the return envelope included with your monthly paper bill. Make sure it is mailed at least 7 days before the due date to arrive on time. Be sure to include your payment stub to credit the proper account.
Pay in Person
In-person payments can be made at the MWRD office located at 300 NW Broad Street in Murfreesboro. Office hours are Monday to Friday, 8am to 4:30pm. Cash, check, or credit cards are accepted. There is a service fee for credit card transactions.
For after-hours payments, a night drop box is available in the drive-thru area. This secures your payment until received by MWRD staff the next business day.
Financial Assistance Programs
Murfreesboro offers payment assistance programs for customers experiencing financial hardship and trouble paying their utility bills:
- Payment arrangements – Extended due dates or installment plans.
- Leak adjustment – Discount for unusually high-use due to leaks.
- H2O Help to Others – Customer donated bill assistance.
- LIHEAP – Federal heating and cooling bill aid.
Contact a MWRD customer service rep for details on assistance qualifications and applications. They can help find a solution if you are struggling to pay your Murfreesboro utility bill.
Avoid Late Fees and Service Disruption
Murfreesboro water and sewer bills are due 14 days after being issued each month. Any unpaid balances on the due date incur a 10% late penalty. Accounts more than 25 days past due are assessed a $40 non-payment fee and will have service disconnected.
A $75 after-hours reconnection fee applies if service is interrupted and you request restoration outside normal business hours. Avoid fees and outages by paying your bill in full by the monthly due date. Online auto-pay or bank drafts help prevent any risk of lapsing.
Review the various payment options and select the best match for your needs. MWRD’s customer service team is also available at 615-848-3209 if you need assistance managing your account and utility payments. Keeping your Murfreesboro water and sewer bill paid consistently on time ensures smooth service delivery to your home or business.
Leak AdjustmentShould you experience a leak that causes your bill to be substantially higher than normal, call Customer Service at 615-848-3209 and we may be able to help you obtain an adjustment to the sewer portion of your bill.
| Miscellaneous Charges | |
|---|---|
| Non Payment Fee Assessed on accounts that are approximately 25 days past due and have a balance greater than $50. This condition may also result in an interruption of service. | $40 |
| Returned Payment Fee Assessed on payments that are returned from the financial institution (e.g. insufficient funds, closed account, etc.) | $30 |
| After-Hours Reconnect Fee Assessed to customers who request to be reconnected after regular business hours (8 AM- 4:30 PM, Monday thru Friday.) This fee is in addition to the $40 non-payment fee assessed above. | $75 |
| Late Fees Bills are due fourteen (14) days after mailed. Balances not paid as of the due date are assessed a 10% late charge. (This fee is 10% of the past due balance excluding sales tax!) | Varies |
| Cut Lock Fee Assessed when a customer cuts a lock off that has been placed by MWRD staff to prevent usage on an account that is not authorized to use water (e.g. non-payment, no record of service). | $25 |
| Equipment Damage Assessed when a customer damages MWRD equipment including, but not limited to, the meter, the setter and water/sewer service lines that are the property of MWRD. Charge will include parts and labor. Damage will be based on cost to repair. | Varies |
Reading the MeterMWRD reads every meter and bills every customer each month. In the event of an abnormally high meter reading, we will attempt to alert you. To receive monthly meter readings by email, sign-up for
AMI Customer Portal Account instructions – follow instructions on how to set up your account
Alerts for your account – follow instructions on how to set up alerts for your account.
Pay Water and Sewer bills online
FAQ
How do I pay my water bill in Murfreesboro, TN?
How much do utilities cost in Murfreesboro TN?
How much is water in Murfreesboro, TN?
How to pay for a ticket online in Murfreesboro, TN?
How do I pay my Murfreesboro utility bill online?
These can be found at the top of your bill, or call Customer Service at 615-848-3209, Option 2 to have us look it up. Click on the “Online Payment’ link on the right-hand side of the page to pay your bill. These services are provided by a third party working in partnership with the City of Murfreesboro.
Does the city of Murfreesboro accept online payments?
The City of Murfreesboro does not receive these funds. These service fees will be charged to the consumer at the time of the transactions. PLEASE NOTE: We are unable to accept online payments below $5. In addition, there is a maximum payment per transaction of $2,000.
How do I contact the Murfreesboro water and Sewer Department?
Murfreesboro Water and Sewer Department. 300 NW Broad St., Murfreesboro, TN 37130. Phone: (615) 890-0862 / Fax: (615) 896-4259. Hours – Monday – Friday – 8 a.m. – 4:30 p.m. Emergency/After Hours Assistance – (615) 893-1223.
How does Murfreesboro water help?
One way Murfreesboro Water helps to make the quality of life better for our customers is having a variety of options available to put your billing experience at ease. Get full access to helpful forms you may need to better manage your water account!