Streamlining Bill Pay with Mecklenburg Electric Cooperative

Paying your monthly utility bills can feel like a chore. Writing and mailing checks, keeping track of due dates, figuring out your account number each time – it all takes time and effort that could be better spent elsewhere. That’s why Mecklenburg Electric Cooperative offers its members convenient online and mobile bill pay options. Read on to learn how you can easily pay your Mecklenburg Electric Cooperative bill online, through the SmartHub app, or in person at a local office.

Overview of Mecklenburg Electric Cooperative

Before we dive into the bill pay options, let’s get familiar with Mecklenburg Electric Cooperative Mecklenburg Electric Cooperative is a not-for-profit electric utility company owned by its members They provide electricity to portions of Halifax, Mecklenburg, Brunswick, Lunenburg, Charlotte, and Greensville Counties in Virginia.

Mecklenburg Electric Cooperative serves over 36,000 homes, businesses, and farms in its designated service area As a cooperative, Mecklenburg Electric Cooperative is owned by the members it serves Instead of answering to outside shareholders, they are able to focus on providing reliable electricity at reasonable rates.

Online Bill Pay Options

Mecklenburg Electric Cooperative offers several convenient online and mobile bill pay options for its members

Pay Online through SmartHub

By far, SmartHub is the best way to pay your Mecklenburg Electric Cooperative bill online. SmartHub lets you safely pay your bill online 24 hours a day, 7 days a week through the web or a mobile app.

To use SmartHub, simply create a username and password. Then you can log in anytime to view your account balance, payment history, make a payment, and more. SmartHub also allows you to report outages and contact customer service.

The SmartHub mobile app is available for both iOS and Android. With the app, you can pay your bill or monitor your electric usage on the go.

Pay by Phone

You can also pay your Mecklenburg Electric Cooperative bill over the phone anytime by calling toll-free 1-877-541-5737 and selecting option 2.

To pay by phone, you’ll need to provide your account number, checking account or credit card information, and billing zip code. Phone payments can be made via credit card, debit card, or e-check.

Enroll in Auto Pay

For ultimate convenience, enroll in auto pay through SmartHub. This allows your bill payment to be automatically deducted each month from your bank account or credit card.

With auto pay, you don’t have to remember when to pay or do anything every month. Your bill will be paid on time, every time.

Pay In Person

If you prefer to pay your bill in person, Mecklenburg Electric Cooperative has three local district offices you can visit during business hours:

  • Chase City District Office
  • Emporia District Office
  • Gretna District Office

At each district office, you can pay your bill with cash, check, money order, or credit card. District office representatives can also answer any questions you have about your electric service, rates, outages, and more.

After hours, you can use the payment kiosk available at each district office. The kiosks accept cash, check, and credit card payments 24/7.

Payment Options Summary

To recap, Mecklenburg Electric Cooperative offers the following convenient payment options:

  • SmartHub – Pay online 24/7 through the website or mobile app
  • Phone – Call anytime to pay by credit card, debit card, or e-check
  • Auto Pay – Set up recurring automatic payments from your bank or credit card
  • District Offices – Visit a local office to pay in person with cash, check, or credit card
  • Payment Kiosks – Pay at a self-serve kiosk 24/7

No matter how you prefer to pay your electric bill, Mecklenburg Electric Cooperative has an option that fits your needs. Paying your bill is quick, easy, and secure. Sign up for SmartHub or auto pay today for maximum convenience going forward.

Frequently Asked Questions

Here are answers to some common questions about paying your Mecklenburg Electric Cooperative bill:

What are the fees for paying online or through SmartHub?

There are no fees to use SmartHub or other online/mobile payment options. Paying online is a free service.

When is my bill due each month?

Mecklenburg Electric Cooperative bills are due by the 10th of each month. Check your latest bill for the exact due date.

What credit cards do you accept?

We accept Visa, MasterCard, and Discover credit and debit card payments. Cards can be used online, through SmartHub, by phone, or at district offices and kiosks.

Can I see my past bills and payment history online?

Yes! Through SmartHub you can view and download your last 24 months of billing history and payment receipts.

What do I do if I’m having trouble logging into SmartHub?

If you can’t remember your SmartHub credentials or are locked out, you can use the “Forgot Password” link to reset your password online. Or call us at 1-800-989-4161 for assistance recovering or resetting your account.

When will late fees be charged to my account?

Payments received after the due date are considered late. Late fees are assessed after the due date passes. Check your bill or contact us for current late fee amounts and policy details.

Can I set up text or email reminders about my bill?

Yes! Through SmartHub you can opt in to receive email, text, or push notification reminders about your bill status and due dates. Modify your notification settings under “My Profile”.

Sign Up for Convenient Bill Pay Today

As you can see, Mecklenburg Electric Cooperative offers multiple easy and convenient ways for you to pay your electric bill each month. Pay online, through the mobile app, by phone, auto pay, or in person – whatever works best for you! Sign up for SmartHub or automated payments today to simplify your monthly bill routine going forward.

Mecklenburg Electric Cooperative Bill Pay

Ready to Answer the Call, When it Matters Most

Day or night, rain or shine, our dedicated team is committed to ensuring uninterrupted power. Even in the toughest moments, we’re standing by our promise of reliability and service to the community.

Mecklenburg Electric Cooperative Bill Pay

Mecklenburg Electric Cooperative Bill Pay

Nearly $41 Million to Our Member-Owners

As a member-owner, you are entitled to margins, also known as the Co-op’s profits. These are called capital credits and are returned to you in the form of a check or a billing credit. This is one of the benefits of being served by a non-profit utility.


Leave a Comment