How to Pay Your Utilities Bill in Boynton Beach

Paying your utilities bill in Boynton Beach is easy and convenient with the city’s online payment system. As a resident, I’ve used the online system as well as the in-person options to pay my water, sewer, stormwater, and trash collection bills. In this article, I’ll walk you through the different ways to pay your utilities bill and share tips from my experience as a Boynton Beach resident.

Online Bill Payment

The fastest and most convenient way to pay your Boynton Beach utilities bill is online through the city’s Bill2Pay system. You can pay using credit/debit cards or electronic checks, 24 hours a day, 7 days a week.

To get started go to the Bill2Pay website and either log in to your account or create an account if it’s your first time. Creating an account allows you to store payment information and view payment history.

Once logged in you’ll see any outstanding utility bills. Select the bill you want to pay enter the payment amount, and submit the payment. The online convenience fee is $1.50 for every $100 paid.

The great thing about paying online is you can set up automatic payments. This ensures your bill gets paid on time each month. You can also receive emails when a new bill is ready to view and pay.

Pay In-Person

If you prefer to pay your bill in-person, there are a few options:

• At City Hall: You can pay your utility bill at City Hall, located at 100 E Ocean Ave, Monday through Friday from 8am to 5pm. They accept cash, checks, money orders, and credit/debit cards.

• Drop Box at City Hall: There is a depository lockbox located outside City Hall where you can drop off check or money order payments after hours. Do not put cash in the drop box.

• By Phone: Call 561-742-6300 anytime 24/7 to pay your bill over the phone. You will need to give your account information, and you can pay with a debit or credit card or an electronic check.

No matter which in-person method you choose, be sure to have your account number handy to reference the correct billing account.

Payment Due Dates

Your utility bill comes in the mail every month, and it’s due by the date written on it, which is usually around the 20th of every month. A $10 late fee will be added to payments made after midnight on the due date.

If your account becomes past due, services like water and sewer may be disconnected until the overdue balance is paid. A $40 reconnection fee also applies.

Even if you don’t receive a paper bill, you are still responsible for paying by the due date. You can call the city’s utility department at 561-742-6300 to get account balance information.

Financial Assistance Programs

If you are having difficulty paying your utilities bill on time, Boynton Beach offers assistance programs for qualifying residents:

• Payment arrangements: You may be able to set up a payment plan to pay past due balances over time.

• LIHEAP financial assistance: The Low Income Home Energy Assistance Program provides federal grants to help pay utility bills. You must meet income requirements.

• Project Care assistance: This program through the city offers bill payment assistance to residents facing financial hardship. You’ll need to provide income documentation.

Contact the utility department to learn more about these programs and see if you might qualify for bill help. Acting quickly once your account becomes past due can possibly avoid service interruptions.

Going Green for Bill Savings

An easy way to lower your Boynton Beach utilities bill is to increase your energy efficiency at home. The city offers an Energy Edge Rebate Program that provides rebates to residents and businesses that install qualifying energy-saving appliances and systems. This includes:

• High-efficiency air conditioners
• Programmable thermostats
• Solar water heating systems
• Pool pumps
• And more

The rebates range from $25 to $500 depending on the upgrade. Improving your home’s efficiency can lead to 20% or more savings on your utility bills each month. That’s money that goes back into your pocket.

You can also opt-in to the city’s renewable energy program. For a small monthly fee added to your bill, 100% of your electricity use will come from renewable sources like solar and wind. While this doesn’t usually lower your bill amount, it does reduce your environmental impact.

Final Tips for Paying Your Bill

Here are a few final tips when paying your Boynton Beach utilities bill:

• Provide accurate account and billing information to avoid processing delays.
• Carefully review charges for any discrepancies each month.
• Contact customer service with any bill-related questions.
• Set payment reminders to avoid late fees.
• Check for leak indicators like higher than normal usage.
• Enroll in autopay or paperless billing to stay organized.