A Complete Guide to Paying Your City of Stockton Utility Bill

Having continuous water sewer stormwater, and garbage services is vital for every Stockton household and business. Paying your monthly City of Stockton utility bill is a key responsibility as a customer. This comprehensive guide covers how to understand your statement, online and in-person payment options, avoiding late fees, and assistance programs if you struggle to pay on time.

Reviewing and Understanding Your Bill

Your utility bill from the City of Stockton provides important details like account information charges for the period meter readings, due dates, and previous payment history. Take a moment each month when you receive it to review key sections

• Account Information – Validate this shows your correct service address, account number, and customer details.

• Meter Readings: This shows the most recent and previous dates and amounts of water, sewer, and stormwater used.

• Rates and Charges – Breaks down the utility rates applied and totals for usage, base fees, taxes, etc.

• Messages – Notes any new rates, fees, or account notices.

• Amount Due – Total payment due to avoid late fees and disruption of service.

• Due Date – Payment must reach the City by this date to be on time.

• Payment History – Lists your most recent payments received and processed.

• Comparison Graphs – Charts usage over the past 13 months to compare.

You can pay the right amount by the due date if you keep track of the details each billing cycle. Now, let’s look at the different ways you can pay your Stockton utility bill.

Online Bill Pay

The fastest and most convenient way to pay your utility bill is online through the City’s Click2Gov system. You can make one-time payments or setup recurring automated payments.

To pay online:

• Go to Click2Gov and login or register for an account.
• Select “Make Payment” and choose your payment amount.
• Enter your payment details and submit.
• A confirmation page and email will confirm payment receipt.

Online payments can be made anytime from your computer or mobile device.

Online Account Management

The Click2Gov portal also lets you view previous statements, payment history, consumption graphs, and account details. You can update your contact information and enroll in paperless billing.

Online account management gives you 24/7 access and greater control over your City of Stockton utility account!

Pay by Phone

Call the City’s automated phone payment system at (209) 937-8328 to pay by credit/debit card over the phone.

To pay by phone:

• Have your account number, card number, expiration date, and CVV code ready.
• Call the payment line and follow prompts to make a payment.
• Enter your account details, payment amount, and card info when prompted.
• You will receive a confirmation number upon completion.

It only takes a couple minutes to pay by phone once you reach the payment system.

Pay by Mail

Detach the payment stub from your printed utility bill and mail with a check or money order to City of Stockton, PO Box 2107, Stockton, CA 95201.

To pay by mail:

• Fill out the payment stub completely.
• Make checks payable to City of Stockton.
• Mail at least 7 days before the due date to ensure on-time delivery.
• Keep the confirmation number for your records.

Just be sure to mail your payment in enough time to reach the City before the due date.

Pay in Person

You can pay your City of Stockton utility bill in person with cash, check, or card at the City Hall Revenue Division or an authorized Paymentus pay station.

To pay in person:

• Bring your current utility bill.
• Go to a pay station location during open hours.
• Present your bill and payment method.
• Get a receipt as proof of payment.

In-person payment allows you to pay with cash and get instant payment confirmation.

Automatic Payments

For guaranteed on-time payment, enroll in auto-pay through Click2Gov to have your bill paid automatically from your bank account each month.

To setup auto-pay:

• Login to Click2Gov and go to My Account > AutoPay Accounts.
• Select your bank account and desired payment date.
• A $1 transaction will deposit and withdraw to verify your account.

Once enrollment is complete, your bill will deduct from your bank account automatically each month.

Avoid Late Fees and Service Disruption

To avoid penalties, make sure to:

• Pay the total “Amount Due” on your statement by the due date.
• Write your 10-digit account number on mailed checks and stubs.
• Allow 7-10 days for mailed payments to reach the City on time.
• Keep payment confirmation numbers and receipts.
• Contact the City immediately if you will have difficulty paying on time.

Paying proper attention to amounts owed and due dates is crucial to maintain uninterrupted utility services.

Late Payments and Disconnection

It’s important to understand the consequences of not paying your City of Stockton utility bill on time:

• A 10% late penalty will be applied to past due account balances.

• Accounts 30+ days late will receive a Shut Off Notice threatening service disconnection.

• At 60+ days past due, your utilities can be disconnected for nonpayment.

• To restore service after disconnection, you must pay the full past due balance plus a $50 reconnection fee PER utility.

Avoid extra fees and costly service disruptions by paying your utility bill in full each month by the due date.

Payment Assistance Programs

If you are struggling financially, contact the City of Stockton immediately about assistance programs that may help:

• Low-income payment plans allow an extended period to pay past due balances.

• LIHEAP provides grants to help pay utility bills for qualifying low-income households.

• Project SHARE gives crisis bill payment assistance funded through donations.

• Payment arrangements may be available on a case-by-case basis.

Don’t wait until you receive a shut off notice. Call the City early to discuss bill assistance and alternate payment plans if needed. It’s important to maintain an active, current utility account. Pay on time each month or promptly seek help if you are unable to pay the full amount due.

Use Online and Auto Pay for Convenience

Paying your City of Stockton water, sewer, stormwater, and garbage bill on time every month is an essential responsibility. Avoid late penalties and keep your services flowing by enrolling in convenient auto-pay options. Monitoring your usage and charges regularly is key. And contact the City right away if you anticipate difficulty making a payment by the due date. They can explain assistance alternatives so you maintain active accounts. Use this guide to pay your Stockton utility bill promptly each billing cycle.