How to Pay Your Empire Electric Bill by Phone

Paying your monthly electric bill is easy when you use Empire Electric Association’s convenient phone payment option. This article provides a step-by-step guide to paying your Empire Electric bill over the phone including the bill pay phone number what information you’ll need, payment methods accepted, and tips for avoiding issues.

Overview of Empire Electric Association

The main electric company in southwestern Colorado is Empire Electric Association (EEA), which serves more than 30,000 members. Over 5,200 square miles of Montezuma, Dolores, San Miguel, and La Plata counties are in their service area.

EEA is a member-owned electric cooperative. As a co-op, every year any extra money made is given back to members in the form of capital credits.

Benefits of Paying Your Electric Bill by Phone

Paying your EEA bill by calling their toll-free number offers several advantages:

• Fast and easy – No need to mail in checks or pay in person.

• Multiple payment methods – Pay by debit/credit card, check, or electronic funds transfer.

• Payment confirmation – Get confirmation details during the call.

• Extended availability – Call to pay 24/7 using the automated system.

• Avoid late fees – Payments process instantly when you pay by phone

Step 1: Locate Your EEA Account Number

Before calling to pay your electric bill, you’ll need to have your EEA account number handy. Your account number is a unique 9 digit number assigned to your home or business.

You can find your account number printed on your monthly paper statements or PDF bills. If you’ve enrolled in paperless billing, check past emails from EEA containing your statements.

If you can’t locate your account number anywhere, you can call EEA at (970) 565-4444 and speak to a representative to obtain it.

Step 2: Call the Empire Electric Bill Pay Phone Number

To pay your Empire Electric bill over the phone, you’ll need to dial the correct toll-free bill pay number:

Empire Electric Bill Pay Phone Number: (833) 923-1409

This dedicated phone payment line is available 24/7. When you call, listen carefully to the automated menu options.

Step 3: Follow the Phone Payment Options

When you call the Empire Electric bill pay number, an automated system will guide you through the following steps:

• Choose whether you are a residential or commercial member.

• Enter your 9 digit EEA account number.

• Select your desired payment method:

  • Credit/debit card
  • Electronic check
  • Speak to a representative

• For card payments, enter your card details via touch-tone commands.

• For electronic checks, provide your bank routing and account numbers.

• For representative assistance, wait on the line to speak with an agent.

• Receive payment confirmation details.

The automated system makes paying your electric bill fast and hassle-free. However, phone agents are available if you need personalized help.

Step 4: Keep Your Payment Confirmation

Whether you use the automated system or speak to an agent, be sure to write down your confirmation number at the end of the call. Also make note of the date and details of your payment.

It’s wise to hold onto your confirmation info until the payment posts to your account and appears on your next EEA statement. This provides proof of payment if any issues arise.

You can also view payment history online by logging into your SmartHub account. SmartHub is Empire Electric’s online member portal and mobile app.

Helpful Tips for Paying Your Electric Bill by Phone

Keep these tips in mind to ensure smooth phone payments:

• Have your account number ready before calling.

• Call during normal business hours to speak with an agent.

• Know your bank account and card details if paying electronically.

• Double check amount due before making payment.

• Pay a few days before due date to avoid late fees.

• Save payment confirmation details for reference.

• Contact EEA if your payment doesn’t post as expected.

Avoiding Phone Payment Problems

While paying over the phone typically goes smoothly, here are some common issues to watch out for:

• Entering an incorrect account number when prompted. Double check the number.

• Forgetting PINs required for automated payments if you have set them up. Reset forgotten PINs with EEA.

• Using an expired debit/credit card. Update your card information.

• Having insufficient funds in your bank account for electronic check payments.

• Forgetting to record your confirmation number after paying.

If you experience any problems paying your Empire Electric bill by phone, you can call their billing department at (970) 565-4444 for assistance resolving the issue.

Other Empire Electric Payment Options

In addition to phone payments, EEA offers:

• Online bill pay through SmartHub
• AutoPay – Bills paid automatically from your bank account
• Pay in person at their Cortez office
• Pay by mail – Send checks to P.O. Box K, Cortez, CO 81321

Explore all of Empire Electric’s payment methods to find the options that best suit your needs and preferences. Paying your electric bill shouldn’t take time away from more important things.

Frequency of Entities:

Empire Electric: 16
phone: 15
payment: 15
account number: 12
confirmation number: 5
SmartHub: 4
late fees: 3
routing number: 2
PIN: 2
agent: 2
touch-tone: 1
co-op: 1
capital credits: 1
member portal: 1
mobile app: 1