Paying your water bill is an essential part of being a responsible homeowner or renter. For residents of Big Spring, Texas paying your water bill efficiently online through the Municipal Online Payments portal is easy and convenient.
An Overview of Big Spring’s Water Department
Over 28,000 people in the Big Spring area get their water from the City of Big Spring Water Department. They are in charge of treating water, testing its quality, keeping the infrastructure in good shape, and reading water meters. The Water Department’s office is in downtown Big Spring at 410 East Third Street.
To pay your water bill online you will need to create an account on the Municipal Online Payments website which is the official online payment processor for the City of Big Spring’s utility bills.
Why Pay Your Water Bill Online?
Here are some of the key benefits of paying your Big Spring water bill online:
- Convenience – Pay anytime, anywhere with an internet connection. Avoid driving downtown and waiting in line.
- Efficiency – Takes just a few minutes to log in and make a payment. Get instant confirmation when your payment goes through.
- Payment History – Your online account stores your payment history, making tax time and budgeting easier.
- Auto Pay – Set up recurring automatic payments so you never miss a due date.
- Account Management – Update account and contact information conveniently online.
- Paperless Billing – Reduce clutter and go green by enrolling in paperless billing.
Step 1: Create an Online Account
Go to www.municipalonlinepayments.com/bigspringtx/utilities and click on “Sign In/Register” in the upper right corner.
Type in your account number, email address, phone number, and password after clicking “Sign Up.” Your account number can be found on your paper bill.
Read and agree to the terms and conditions Click “Sign Up” to create your account
Step 2: Add Your Water Account
After creating your online account, you will need to add your water account.
On the homepage, click “Add Account” and enter your 10-digit water account number. Make sure it matches exactly what is on your paper bill.
The account name, service address, account balance and next due date will auto-populate after entering the correct account number.
Step 3: Select a Payment Method
You can pay your water bill using either a credit/debit card or electronic check.
To pay by card, enter your card details directly on the website. A 2.5% processing fee will be applied to card payments.
To pay by electronic check, you will need to enter your bank routing and account numbers. No fee is charged for e-check payments.
For automatic recurring payments, you must use a bank account. Credit/debit cards cannot be saved for auto pay.
Step 4: Make a One-Time Payment
On your account homepage, click “Pay Now” to make a one-time payment.
Enter the payment amount and select your payment method. Click “Continue” to proceed.
Review the payment details and processing fees. Click “Submit Payment” to confirm and process your payment.
You will receive an email confirmation with your payment reference number when the transaction is complete.
Step 5: Set Up Auto Pay
To enroll in automatic recurring payments:
-
Check the “Yes, enroll in auto pay” box during the payment process.
-
Select the date you would like payments to be debited from your account.
-
Agree to the auto pay terms and conditions.
-
Submit your payment to activate auto pay.
Your account will now be debited automatically each month on the due date. You can cancel or edit auto pay at any time through your online account.
Troubleshooting FAQs
What if I forgot my password?
Click “Forgot your password?” on the login page and a reset link will be emailed to you.
What if I lost my account number?
Call the Water Department office at 432-264-2544 to retrieve your account number.
What if my payment won’t go through?
Double check that your credit/debit card details or bank account information entered is accurate. Contact your bank if you continue having issues.
When will late fees be applied to my account?
Payments must be received by 5:00pm on the due date to avoid late penalties. Online payments are credited same-day.
Contact the Water Department
If you have any other questions or issues using the online payment system, please contact the Water Department:
Phone: 432-264-2544
Email: [email protected]
In Person: 410 E 3rd St, Big Spring, TX
The Water Department office is open Monday-Friday 8am-5pm to assist customers.
Paying your water bill online with the City of Big Spring is a simple and convenient process. In just a few quick steps, you can view
Charges for Water Rates
All persons supplied with water by the City of Big spring, unless other wise stipulated under separate contract, will be billed for water service, inside city limits, at the following monthly rates:
| Meter Size | Base Rate |
|---|---|
| 5/8 inches | $30 |
| 1 inch | $35 |
| 2 inches | $40 |
| 3 inches | $90 |
| 4 inches | $115 |
| 6 inches | $165 |
| 8 inches | $215 |
| 10 inches | $265 |
| 12 inches | $315 |
| Residential, Inside City Limits | Per 1,000 Gallons Used |
|---|---|
| 0-2,000 gallons | $1.50 |
| 3,000-10,000 gallons | $3.75 |
| 11,000-20,000 gallons | $4.50 |
| 21,000-50,000 gallons | $4.75 |
| Over 50,000 gallons | $5 |
| Commercial, Inside City Limits | Per 1,000 Gallons Used |
|---|---|
| 0-50,000 gallons | $3.75 |
| 51,000-100,00 gallons | $4.20 |
| >100,000 gallons | $4.50 |
- Base Rate: $13 per month
- Sewer Rate (90% per 1,000 gallons used): $1.50
- Base Rate: $20 per month
- Sewer Rate (90% per 1,000 gallons used): $2
To establish water and sanitation service in the City of Big Spring, applicants must apply in person at the City of Big Spring Water Office located at 410 East Third Street. Office hours are Monday through Friday, 8 a.m. to 5 p.m. Applicants must be 18 years of age or older, present a valid photo ID, and present a valid lease agreement or proof of purchase for the service address.
-
Commercial: $75
- Residential Service: $50 to $150 based on a credit check.
Deposits must be paid at the time of application. There is a $7.50 service activation fee that will be applied to the first months bill.