How to Pay Your Con Edison Bill in NYC: Your Complete Guide

People in New York City who get their electricity, gas, or steam from Con Edison have many easy and safe ways to pay their bills. This guide tells you everything you need to know to pay your Con Ed bill in person, online, by phone, through the mobile app, or by mail.

Pay Online

The fastest way to pay your Con Edison bill is online through your secure account dashboard at coned,com Simply log in and click “Pay Bill”

You can make one-time payments or set up automatic payments to have your bill paid every month directly from your bank account, Major credit and debit cards are also accepted

Benefits of Paying Online

• Payments post instantly, avoiding late fees
• Schedule future payments
• Store payment information securely
• View billing and payment history
• Monitor energy use
• Enroll in paperless billing
• Sign up for bill reminders

Con Edison Mobile App

Download the free Con Edison app for iPhone or Android to easily pay bills, check account balances, view usage graphs, report outages and more.

The app allows you to pay one-time or recurring bills via your preferred method in just a few taps. Payment confirmation is instant.

Pay by Phone

Call Con Edison at 1-800-752-6633 to pay your bill over the phone using a checking account, savings account, or major credit/debit card.

Have your account number and bank details or card ready when you call. A fee may apply for credit/debit card payments.

The automated system is available 24/7 for your convenience. You can also speak to a representative Monday-Friday from 8am-8pm.

Pay by Mail

If you received a paper bill statement, write a check or money order payable to Consolidated Edison and mail to:

Con Edison
JAF Station
PO Box 1702
New York, NY 10116-1702

Be sure your payment reaches Con Edison by the due date listed to avoid late fees. Allow 7 business days for mailed payments.

Pay in Person

Bring your Con Ed bill or account number to pay in cash, check or money order at an authorized payment location including:

• Con Edison Walk-In Centers
• CheckFreePay Locations
• Western Union Agents
• MoneyGram Agents

Visit coned.com to find a walk-in payment center or retail partner near you.

Payment Plan

If you can’t pay your full balance, call Con Edison at 1-800-752-6633 to set up a monthly payment plan that splits your balance into smaller installments. This helps avoid collections.

Payment plans may carry a fee but prevent service disruption as long as you stick to the agreed schedule and keep making on-time payments.

Financial Assistance

Con Edison offers financial assistance programs and grants for qualifying low-income customers.

To apply, complete the application form at coned.com/energyassistance and submit income documentation. If approved, you may receive discounted rates or debt forgiveness.

Non-profit organizations like Human Resources Administration (HRA) also provide heating and utility bill assistance. Contact them to learn more.

Avoid Late Fees

To avoid a 1.5% late fee, make sure your payment reaches Con Edison by the due date printed on your bill. The fastest way to do this is paying online, which posts instantly.

If mailing a check, allow 7 business days. You can also call to request a one-time due date extension of up to 10 days.

Update Billing Info

Promptly update your billing address, account details, and contact information if anything changes to prevent issues. You can update details through your online account or by calling customer service.

Review bills carefully and notify Con Edison immediately if you spot any errors or discrepancies for correction. Include your account number.

Understand Your Bill

Your Con Edison bill has a summary page outlining total charges, payments received, account balance, meter readings and more.

It’s followed by an account activity page listing dates, usage, rates and a breakdown of the charges. Compare it to the Explanation of Benefits from your utility provider.

Request an Itemized Bill

You have the right to request an itemized bill from Con Edison breaking down the services rendered and associated fees line-by-line.

To request an itemized bill, call the number on your statement or write to Con Edison Customer Service specifying you want your charges itemized.

Auto Pay

For secure, hassle-free payments, enroll in Auto Pay at coned.com to have your bill amount automatically deducted from your bank account each month.

With Auto Pay, you’ll never miss a payment deadline or deal with late fees again. Payments debit on your bill’s due date.

Paperless Billing

Go green and reduce clutter by enrolling in Paperless Billing. Just log into your Con Edison account and switch to electronic statements rather than receiving bills in the mail.

You’ll get an email when your new statement is ready to view online and download. You can still pay via mail if you prefer.

Account Security

Keep your Con Edison online account protected by creating a unique username and strong password. Never share login credentials.

Enable two-factor authentication for added security. Report suspicious activity immediately to Con Ed customer service.

Payment Receipt and Confirmation

Whether you pay online, through the mobile app, by phone, mail or in person, make sure to keep your payment receipt or confirmation number on file for your records.

This contains details like payment amount, date paid, account number and more. Save it until the payment appears on your account.

Cost Saving Tips

• Improve energy efficiency in your home
• Shift usage off-peak when rates are lower
• Leverage Con Edison rebates and incentives
• Shop electricity suppliers for better rates
• Enroll in budget or leveled billing to avoid seasonal spikes

Paying your Con Edison bill quickly, safely and on time takes just minutes online or on the mobile app. Con Ed offers flexible options to suit your needs. Reach out to customer service if you need personalized bill pay assistance.