How to Pay Your Bill Online at Penn State Health

Paying your medical bills can be confusing and stressful. There are quick and easy ways for Penn State Health patients to pay their bills online. I will tell you everything you need to know about how to pay your Penn State Health bill online in this detailed guide.

Overview of Penn State Health’s Bill Pay Options

Penn State Health offers online bill payment for services received at most of their facilities. This includes the Milton S. Hershey Medical Center Hampden Medical Center Holy Spirit Medical Center, St. Joseph Medical Center, and other affiliated locations.

Some key things to know

• You can pay your Penn State Health bill online using a credit/debit card, PayPal, Venmo, Apple Pay, Google Pay, or an electronic check.

• They accept VISA, Mastercard, Discover, PayPal, Venmo, Apple Pay, and Google Pay.

• You’ll need your statement or account number handy to log in and pay.

• Customer service is available by phone Monday-Friday 8am-5pm at 717-531-5069 or 800-254-2619.

• You can save up to 13% on your bill by enrolling in the no-cost AblePay Health program.

Below, I’ll outline the step-by-step process for paying your Penn State Health bill online.

How to Pay Your Bill Online

Follow these steps to securely pay your Penn State Health bill online:

1. Gather Your Bill & Account Details

• Locate your most recent Penn State Health bill.

• Identify your statement or account number. There are two options:

  • Statement Number – Also called the encounter number.

  • Account Number – Also called the bill number or receivable group ID.

• Make sure you have the correct number handy before starting the payment process.

2. Navigate to the Bill Pay Website

• Go to www.pennstatehealth.org/patients-visitors/billing-medical-records/pay-my-bill

• This is the main bill pay page for Penn State Health systemwide.

3. Select Your Payment Method

• When you arrive at the bill pay page, you’ll be prompted to choose your payment method. Options include:

  • Credit/debit card

  • PayPal

  • Venmo

  • Apple Pay

  • Google Pay

  • Electronic check

• Select your preferred option to proceed.

4. Enter Your Account Details

• Next, you’ll be asked to provide your statement/account number located on your bill.

• Carefully enter either the statement/encounter number OR the account/bill number.

• Double check that you’ve entered the correct number.

5. Complete Payment

• Once your account is validated, you’ll then complete the payment process depending on the option you selected:

  • Credit/debit card – Enter your card details and billing information.

  • PayPal/Venmo – Log into your PayPal or Venmo account.

  • Apple/Google Pay – Follow the prompts to connect your mobile wallet.

  • eCheck – Provide your banking details.

• For credit/debit payments, you may have the option to save your card on file for future payments.

• Carefully review the payment details before submitting.

• Print or save the payment confirmation page.

And you’re done! The payment will typically process in 1-2 business days. You’ll see the transaction on your next bill.

Tips for Paying Your Penn State Health Bill

Keep these tips in mind for a smooth bill pay experience:

• Check your bill for accuracy and contact customer service if you have any questions.

• Pay the full balance due to avoid late fees.

• Set up recurring payments if you have an ongoing payment plan.

• Opt into e-statements to get bills delivered electronically.

• Update any billing address or insurance changes to avoid errors.

• Consider enrolling in AblePay Health to potentially save 13% on out-of-pocket costs.

Troubleshooting Problems with Online Bill Pay

If you run into any problems with the Penn State Health online payment system, try these troubleshooting tips:

• Clear your browser cache/cookies and try again.

• Double check that you entered the correct statement/account number from your bill.

• Try a different web browser like Chrome, Firefox, or Edge.

• Contact customer support if your card is declined. They may need to verify identity or card details.

• If the website won’t load, check for internet/connectivity issues on your end.

• Consider switching to a different payment method if you’re having repeated technical difficulties.

Online Bill Pay for Specific Penn State Health Facilities

While the main Penn State Health bill pay page covers most facilities, some locations have their own dedicated payment websites:

• Hampden Medical Center – Pay bills for Hampden services at https://hampdenmedicalcenter.com/patients-visitors/billing

• Holy Spirit Medical Center – Pay Holy Spirit bills at https://www.hspmg.com/Patients-Visitors/Billing/Pay-Bill

• Lancaster Medical Center – Pay Lancaster bills at https://lancastermedicalcenter.org/billing

Check your statement for the correct website or call customer support if you’re unsure which payment portal to use.

Getting Help with Bill Pay

Don’t hesitate to reach out to Penn State Health’s customer support team if you need assistance:

• Call 717-531-5069 or 800-254-2619

• Hours are Monday-Friday 8am-5pm.

• Email [email protected]

The billing team can answer questions, take payments over the phone, help with errors, and more.

Frequently Asked Questions

Here are answers to some common questions about paying bills online to Penn State Health:

What is the deadline for paying my bill?

• Payment is due upon receipt of your bill. Pay promptly to avoid late fees or interest charges.

Can I set up recurring payments?

• Yes, when paying by credit/debit card or eCheck, you can opt to save your details to