Central Electric is the local energy cooperative providing electricity to homes and businesses across central North Carolina. Paying your monthly Central Electric bill quickly and easily online can save you time and hassle. In this guide, I’ll walk through the step-by-step process to pay your bill on Central Electric’s website or mobile app.
We’ll cover:
- Setting up an online account
- Understanding your electric bill
- Making one-time payments
- Setting up autopay
- Using the mobile app
- Getting help and support
Follow these simple steps to pay your Central Electric bill online with ease each month.
Step 1: Create an Online Account
To get started with online bill pay, you first need to set up an online account on the Central Electric website:
- Go to cemcpower.com and click on “My Account”
- Select “New User” to create your account
- Enter your Central Electric account number, name, email, and create a password
- Agree to the terms of use and click “Register”
After registering, check your email inbox for a verification link to complete the signup process. Once your account is activated, you’ll be able to log in to manage payments, view bills, set up autopay, and more.
Step 2: Understand Your Electric Bill
When you receive your monthly statement from Central Electric, take a few minutes to review the charges. Your bill will break down costs like
- Basic service charge – A fixed monthly fee
- Energy usage charge – Cost per kWh for the electricity you consumed based on your rate
- Taxes – Sales tax, franchise fees, etc.
- Account credits – Any rewards, rebates, or bill credits applied
Understanding these costs will help you budget and find ways to lower your bill if needed. You can analyze your usage trends over time in the online portal.
Step 3: Make One-Time Payments
Once logged into your Central Electric account portal, you can easily pay your bill:
- Click on “Billing & Payments” then select “Make Payment”
- Choose whether to pay the full balance or a partial payment amount
- Enter your payment details and submit
One-time payments process instantly if using a credit/debit card or bank account. You’ll receive a confirmation email with details for your records.
Step 4: Set Up Autopay
For hassle-free bill payment, set up autopay through your online account. Here’s how:
- Under “Manage Account,” click on “AutoPay Program”
- Select your payment method and enter details
- Pick the date each month you want payments drafted
With autopay in place, your Central Electric bill will be paid automatically each billing cycle. One less bill to remember!
Step 5: Use the Mobile App
In addition to the website Central Electric offers a free mobile app for account management on the go. You can
- Pay your bill immediately or schedule future payments
- Monitor real-time usage
- Report outages
- Access billing history
- And more!
Search for “Central Electric” in the App Store or Google Play to download. Log in using your online account credentials.
Step 6: Get Account Support
If you ever have an issue with online bill pay, Central Electric offers a few ways to get help:
- Call 800-446-7752 to speak with a customer service rep
- Initiate a live chat through your online account portal
- Send a message through your account or the mobile app
- Email [email protected] for assistance
-Reach out on Twitter or Facebook @cemcpower
The Central Electric team is available to provide quick, friendly support when you need it.
Convenience Is Just a Click Away
Paying your electric bill online through Central Electric’s portal or mobile app makes life so much easier. You can:
- Manage payments anytime, anywhere in just minutes
- Go paperless and avoid clutter
- Set up autopay to skip payments without thinking
- Monitor usage and prevent surprises
- Enjoy 24/7 account access
SmartHub Account Log In
Would you like to pay your electric bill at any time of day, night, or on the weekend? Are you ready to pay your bill but can’t find the statement or the envelope? Sign up for SmartHub using your email address and your electric account number. You can then view and pay your bill using Visa, Mastercard, Discover or e-check.
With SmartHub, youre able to do the following:
- View/Update Account Information
- View current and previous energy usage & charges
- Make a payment or enroll in recurring payments
- Update payment information
- View/Print electric bills
- Receive a monthly email when your bill is ready
- Easily pay your bill with no registration required
- Simply use your billing account number and last name/business name to access your account for payment.
Bank Draft or Recurring Credit/Debit Card:
Looking for a hassle-free way to pay your bill each month? Sign up to have your payment automatically deducted from your bank account or credit card. To sign up, call 855-939-3738 press option 4 and follow the instructions on the line. You can also sign up through SmartHub.
Your payment will be debited from your account or credit card each month on the 15th. If the 15th falls on a holiday or weekend, it will be deducted on the next business day. You will still receive a bill each month and it will read “Do Not Pay – Paid by Bank Draft” or “Do Not Pay – Paid by Credit Card.” You can stop payment of any entry by notifying the cooperative four (4) business days before the payment is scheduled to be deducted.
A $30 fee may be charged for a Bank Draft or Recurring Credit/Debit Card that is declined for any reason.
How to Pay Bills Online
Does Central Electric offer flexpay?
Available to both new and existing members, Central Electric members also have an additional way to pay for their electricity through “FlexPay”. This plan allows participating members to closely monitor power use and buy electricity on an “as needed” basis. Click the link below to learn more. More
How do I pay my central electric bill?
Central Electric members can pay their bill over the telephone using a bill pay service (OrbitONE). The maximum amount of a payment transaction is $1,500.00. You must have your six digit location number and your six digit customer number found on your bill along with your payment amount.
How do Central Electric members pay for their electricity?
More Central Electric members also have an additional way to pay for their electricity through “FlexPay”. This plan allows participating members to monitor their power use and buy electricity on an “as needed” basis. More
What services does Central Electric offer?
Click here to learn about residential energy audits, surge suppression equipment, security lighting, water heater financing and NC GreenPower. More Businesses large and small depend on Central Electric to provide reliable power at competitive rates.