A Complete Guide to Paying Your Abilene Utility Bill Online

As a resident of Abilene, Texas, paying your monthly water sewer and garbage utility bill is an essential task. Thankfully, the city offers a convenient online payment system that makes paying your bill quick and easy. In this comprehensive guide, we’ll walk through everything you need to know to pay your Abilene utility bill online.

Overview of Abilene’s Utility Billing Services

The city of Abilene provides water, wastewater, and solid waste collection utility services to residents and businesses within city limits. Utility accounts are billed monthly, and the city offers several payment options:

• By mail – Send a check or money order to the payment address printed on your bill.

• In person – Visit the Utility Billing office at Abilene City Hall.

• By phone: To pay with a credit or debit card over the phone, call the billing office.

• Online – Pay via the city’s online payment portal using a card or bank account

• Auto draft – Enroll to have your bill paid automatically each month from your bank account.

Paying online is the most popular and convenient choice today. Let’s look at how to get set up.

Creating an Online Account

To pay your Abilene utility bill online, you first need to create an account on the payment portal:

1. Go to https://abilenetx.municipalonlinepayments.com/abilenetx/utilities.

2. Click on “Register” in the top menu.

3. Enter your utility account number, service address, and email address.

4. Create a password and specify security questions.

5. Agree to the terms of use and click “Register”.

6. Check your email for a confirmation link to activate your account.

Once your account is activated, you can log in anytime using your email and password.

Paying Your Bill Through the Online Portal

Here is how to pay your Abilene utility bill through the online payment portal:

1. Log into your account at https://abilenetx.municipalonlinepayments.com/abilenetx/utilities.

2. Your account dashboard will display any outstanding balance and due date.

3. Click on “Pay Now” for the account you want to pay.

4. Enter the payment amount and select a payment method.

5. Submit and confirm your payment.

6. Your account balance will update instantly and you’ll receive a receipt via email.

The process only takes a minute or two! You can repeat these simple steps each billing cycle.

Enrolling in Auto Pay

For maximum convenience, sign up for auto pay through the online portal. This automatically pays your bill from your specified payment method each month.

To enroll:

1. Under “My Profile”, check the box to enable auto pay.

2. Choose your preferred payment method and withdrawal date.

3. Save your settings.

Your bill will now be paid automatically each billing period! Just remember to update your payment method if your card expires or account changes.

Viewing Your Billing and Payment History

An advantage of paying online is you can view your past bills and payment history anytime.

To see your records:

1. Log into your online account.

2. Click on “Statements” or “Payment History” in the top menu.

3. Filter by date ranges or specify periods.

4. Click any bill or payment to view the details.

Having access to this information makes managing your account easy.

Updating Your Account Profile

Within your online account, you can update your contact information, billing address, email, payment methods, and more.

To edit your profile:

1. Log in and click on “My Profile”.

2. Update fields like your phone number, mailing address, or email.

3. Under “Payment methods”, you can add or edit credit/debit cards or bank accounts.

4. Click “Save” to update your profile with any changes.

Keeping your details current ensures your utility bills and payments continue processing smoothly.

Receiving Bill Reminders and Alerts

For extra convenience, you can opt into bill reminders and account alerts through your online account:

• Due date reminders – Get an email notice before your bill is due.

• Payment confirmations – Receive an email or text when your payment processes.

• Past due alerts – Be notified if your account becomes delinquent.

• Usage alerts – Get notified of any unusually high consumption.

These notifications help you stay on top of your account status and avoid late fees.

Getting Help with the Online Portal

The city of Abilene aims to make their online bill pay system user-friendly. However, if you ever need assistance, you have several support options:

• Call the Utility Billing office at 325-676-6405 during business hours.

• Email questions to [email protected].

• Use the online contact form within the payment portal.

• Visit the Utility Billing office in person at Abilene City Hall.

The billing staff is extremely knowledgeable and happy to help troubleshoot any issues!

Convenience, Control, and Cost Savings

Paying your Abilene utility bill through the city’s online portal offers many great benefits. You get 24/7 account access, bill reminders, auto pay options, transparency into your records, excellent customer support, and potential savings from avoiding late fees.

I highly recommend all Abilene utility customers enroll in online bill pay for a streamlined, stress-free payment process each month. It takes the hassle out of paying bills and puts you in control of your account!