Receiving monthly bills for water sewer garbage collection and other city services is inevitable. However, gone are the days of mailing checks or paying in person. The City of Ashland offers various convenient bill pay options to meet the needs of all residents and businesses. Read on to learn how you can easily pay your utility bill online, by phone, automatically, or nearby.
Online Bill Pay
For quick and easy payments 24/7, the City of Ashland encourages utilizing online bill pay through their website. This method allows you to securely view your balance and pay with just a few clicks from your computer or mobile device.
First you’ll need to create an online account on the City of Ashland Utility Billing site using your new account number and CID located on your bill statement.
Once logged in, you can see your current charges, balance, and billing history. To make a payment, simply enter your payment info including debit/credit card details or bank account. There are no fees to pay online.
Online payments are fast, convenient, and provide instant confirmation. Your account will typically update with the payment in 1-2 business days.
Pay-by-Phone
If speaking to a representative is preferred, call the City of Ashland at 606-385-3275 to pay your utility bill over the phone.
Provide the automated system your account number and billing zip code. Have your credit/debit card ready to enter for fast processing.
There is also a 24/7 pay-by-phone line at 1-888-705-1213 that accepts payments anytime. As with online bill pay, phone payments post to your account within 1-2 business days.
Auto Bill Pay
For maximum convenience, sign up for auto bill pay through the City of Ashland website. This authorizes your monthly payment to be automatically deducted from your checking or savings account.
There are no fees, but you will still get a bill every month to keep. Payments will be deducted on the due date to avoid any late charges.
Auto bill pay prevents forgotten payments and saves time. Just monitor statements monthly and report any billing issues promptly. You can cancel or adjust auto pay anytime.
Pay Nearby
To pay your City of Ashland utility bill in cash, debit, or in person, you have a couple options nearby:
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City of Ashland Municipal Building – Pay at the cashier 8am-4:30pm Monday-Friday.
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First National Bank – Accepts utility payments at Ashland locations (M-F 9am-5pm).
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Walmart – Pay during customer service hours with cash or debit. Small fee applies.
Always bring your current bill with account number. Get a receipt as proof of payment. In-person payments post next business day like other methods.
Payment Tips
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Carefully review statements each month and report any dubious charges to the City immediately.
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Contact the City ASAP if you expect difficulty paying on time to possibly set up a payment arrangement.
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Sign up for paperless billing via your online account to access statements digitally and reduce waste.
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Consider setting bill reminders on your calendar to ensure on-time payments and avoid late fees.
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Have your account number ready when paying online, by phone, or in person for faster service.
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Enroll in auto bill pay to eliminate the stress of remembering to pay each month. Just monitor statements.
Benefits of Online Bill Pay
Paying your City of Ashland bill online provides many advantages:
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Convenience – Pay anytime 24/7 without leaving home
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Easy Access – View or download statements digitally
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Payment Confirmation – Get instant confirmation when paying
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Avoid Late Fees – Pay by due date to skip charges
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Budgeting – Track monthly utility spending
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Security – Encryption protects your financial data
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Environmental Benefits – Go paperless to save trees
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Control – Pick payment amount and timing
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Simplicity – User-friendly site to manage account
Summary
With today’s busy lifestyles, online bill payment offers the best experience when paying your City of Ashland utility bill each month. Payments can be made conveniently anytime via the city website in just minutes.
The City also offers alternative options like pay-by-phone, auto bill pay, and nearby authorized payment locations for maximum flexibility. Carefully review statements each month prior to paying to catch any dubious fees or charges immediately.
If unable to pay on time, promptly contact the City to explain your situation and possibly set up a payment plan to avoid service disruption. Keep your account number handy and take advantage of the benefits of online payments through the City of Ashland. Streamlined bill payment saves time, headaches, and late fees!
What is your preferred way to pay your City of Ashland utility bill each month? Share your experiences and tips in the comments to help other local residents easily manage this important task.
Frequently Asked Questions Utility bills are processed the last week of the month. Utility bills are always due on the 15th of each month. If the 15th of the month falls on a weekend, customers are allowed to make payments without penalty until the following Monday at 5:00 p.m. If payment is not made by the due date at close of business, a late fee of 10% will be applied to each account. If not paid by the 25th of each month a $10 penalty will be applied and Customers will be sent a notice telling them the date of disconnection for non-payment. New customers will need to come to City Hall at 101 W. Broadway to fill out a Residential Service Contract and pay a deposit on services. The deposit for Residential services is $90.00, for Residential Rental and Commercial property is $100. If signing up for service after 3:00 p.m., services will be established the next business day. Yes! The City of Ashland is now taking online payments. There is a 3% convenience fee for using this service. Online payments take 24-48 hours to process. Customers can pay online at:
- Water: $8.90 base charge monthly and $4.71 per thousand gallons.
- Sewer: $22.75 base charge monthly and $5.25 per thousand gallons.
- Trash: $12.95 charge for residential customers.
- Collection Fee: $2.00 charge per month.
- Recycling Fee: $1.00 charge per month for residential customers.
- Yard Waste Fee: $1.50 charge per month for residential customers.
- Primacy Fee: $0.25 charge per month.
- Sewer Collection Fee: $0.07 charge per month.
- Wastewater Bond: $5.00 per month.
If you are a current resident and are moving within the City of Ashland you will need to fill out a new Customer Utility Contract and pay the deposit associated with your new residence. If you are currently signed up for ACH withdraw, you must fill out a new ACH form for your new residence.
How to pay your bill online
How do I pay a bill in Ashland?
This excludes weekends and City of Ashland holidays. If you have any questions concerning this service, please call our Customer Service Representatives at (606) 385-3275. You can also pay by 24/7 phone line 1-888-705-1213. You can also enroll in Autopay, which will deduct your payment automatically from your bank account each month.
How do I get a water bill in Ashland?
1. Come in the office at 1700 Greenup Avenue room #103 2. Call by phone at (606) 385-3275 3. Email [email protected] 1. Apply for or transfer water service 2. Have service disconnected 3. Inquire about your water or tax bill 4. Pay any City of Ashland invoice or bill 5. Purchase Dog Tags 6. Apply for Yard Sale Permits 7.
What services does Ashland offer?
The City of Ashland currently provides water, sewer, and trash services for citizens inside the city limits. Utility billing is handled by the Utility Clerk each month. Monthly utility bills are sent out to customers at the end of each month and are due on the 15th of the month by close of business at 5 p.m.
How do I contact Ashland?
(Email is the most efficient form of communication with us.) [email protected] Need additional support/help for our online services? To access your account, select Citizen Self Service on the left/top menu (below HOME). If you have not created an account, you will need to Register for your new account.