The City of Greeley provides water, sewer, stormwater, and trash services to residents and businesses located within the city limits. Customers receive monthly utility bills from the city that must be paid by the due date printed on the statement. This comprehensive guide explains the ways to pay your City of Greeley utility bill online, by phone, by mail, or in person.
Understanding Your Monthly Bill
Utility bills from the City of Greeley include charges for:
- Water usage based on meter readings
- Sewer service at a fixed rate
- Stormwater service at a fixed rate
- Trash/recycling collection fees
- Applicable taxes
Review your monthly bill carefully and contact the city utilities department within 5 days if you have any questions about the charges
Bills are due 21 days after the statement date A late fee applies if payment is not received by the due date on your bill.
Ways to Pay Your Utility Bill
The City of Greeley offers several convenient payment options:
Online
Pay instantly on the city’s website using eBill Express. You’ll need to enroll with your account number. After that, you can always log in to see your bill and pay it online with a credit or debit card or an e-check.
Greeley 311 App
Use the 311 app on your mobile device to quickly pay your bill with your account number and address. You can also call 311 to pay over the phone.
By Phone
Call 970-350-9811 to access the automated phone payment system. Enter your account number to check your balance and make a payment.
By Mail
Send a check or money order payable to City of Greeley to:
City of Greeley
PO Box 1928
Greeley, CO 80632
Please allow enough time for mailed payments to reach the city before your due date.
In Person
Pay in person at the drive-thru window or front desk at Greeley City Hall:
1000 10th St
Greeley, CO 80631
City Hall accepts cash, checks, money orders, and credit/debit cards.
Auto Pay
Enroll in auto pay through the online portal to have your bill paid automatically on the due date each month. Payments can be drafted from your bank account or credit card.
Payment Assistance Programs
The City of Greeley offers a one-time $100 utility bill credit for low-income households that qualify under the same criteria as the Food Tax Rebate Program.
Contact the utilities department if you need help paying your bill to inquire about available payment arrangements or assistance programs.
Avoid Disconnection
It’s important to pay your utility bill in full and on time each month to avoid service interruption. If you anticipate having difficulty paying your bill, call the City of Greeley immediately to set up a payment plan. This can help prevent shutoffs for non-payment.
As long as you comply with the agreed upon payment arrangements, your utilities will remain connected.
Start or Stop Service
To start new utility service with the City of Greeley, complete an online application or visit the utilities department at City Hall. You’ll need to provide a deposit and valid ID.
To stop service, please notify the utilities department at least 3 days before your move out date to schedule a final meter read and closing bill. Provide a forwarding address to have your final bill sent to you.
Contact Information
Contact the City of Greeley Utility Billing Department with any questions about your account or payment options:
Phone: 970-350-9811
Email: [email protected]
Address: 1000 10th St, Greeley, CO 80631
Utility Assistance Program Replaces: Low-Income Household Water Assistance Program
Qualifying households can receive a one-time $100 utility bill credit, aligning with the same criteria as the Food Tax Rebate Program. Customers can check eligibility by going to greeleygov.com/finance.
Greeley Water and Sewer Board
We are continuously engaged in vigorous and independent oversight of the departments strategic direction, budget, and operations. Find more information, including agendas and minutes, on the Greeley Water and Sewer Board page.
City of Greeley: Work, Live, and Play in Greeley
How do I pay a bill in Greeley CO?
BILL PAY Arranged through your financial institution. MAIL-IN PO BOX 1928 Greeley, CO 80632 DROP-OFF Drive-thru payment window located on the southwest corner of City Hall or Pay in person 1000 10th Street Open M-F; 8am – 5pm Payment drop box located next to the drive-thru payment window. 24 hour access
How do I make a recurring payment in Greeley CO?
Payments post next business day, but show as pending upon completion of your transaction. You can set up automatic recurring payments online. Mail: Use the envelope provided in your bill, or mail to City Hall (1000 10th Street, Greeley, CO 80631). Drop Box: located at City Hall, west parking lot, available 24/7.
Does Greeley have a water budget?
The City of Greeley has a rate structure that uses water budgets for all single-family residential accounts. What Exactly Is a Water Budget? It’s the amount of water you need during any particular billing period, based on your family size, on the irrigable (area where plants can grow) square footage of your yard, and real-time weather conditions.
Does Greeley water have a revolving fund?
Also included: Greeley Water received a $21 million state revolving fund loan to help locate and replace Greeley’s remaining water service lines containing lead. You can access the newsletter here. The City of Greeley, through its Water and Sewer Board, approved new water utility rates for 2024. The rates take effect Jan. 1, 2024.